Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
Order received without issues. Super bag. I prioritized a French site and I am not disappointed.
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Response from EASY-GLISS.COM
Hello Thomas, We are pleased to learn of your satisfaction. We are delighted to have met your expectations. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Site ok, fast delivery, responsive customer service
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Response from EASY-GLISS.COM
Hello Philippe, Thank you sincerely for taking the time to leave a review. We are pleased to have met all your expectations. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Received package torn and missing 2 items
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Response from EASY-GLISS.COM
Hello Didier, We would like to apologize once again. The delivery is indeed the cause of the loss of two products. Unfortunately, we are not able to control the quality of the services and the care taken by the delivery company once the package is entrusted to them. Moreover, you have been refunded the amount corresponding to the missing products. Hoping to have responded as best as possible. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2022
The package was torn on the side and the file was missing!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
a first shipment and a return: ski length not compliant no instructions on the bindings competitive price shipping speed
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Response from EASY-GLISS.COM
Hello Michel, We would like to apologize once again for the ski length error during the first shipment. Regarding the instructions, we are surprised. Indeed, when the instructions are present with the binding, we put it in the packaging with the skis. This should have been the case for your order. We will pass this information on to our teams. Finally, it is important for us that you are satisfied despite the error that occurred at the beginning. Have a great end of ski season. The easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
the packaging: the skis should be a little better protected
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Response from EASY-GLISS.COM
Hello François, We are sincerely surprised by your feedback. Indeed, all our new skis are packaged in bubble wrap and then in a box sized to the product. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/03/2022
Product has defects. No response to my email.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/02/2022
Missing item in the received box. Despite my contract with customer service and the delivery person, no solution was found. The pretext for not refunding me is that I accepted the box without raising any reservations, which in my opinion is pure bad faith and a way for the delivery person to protect themselves legally, which was also confirmed to me by the delivery service's customer service. Everyone is passing the buck and hiding behind procedures that would require unpacking all the packages that arrive at my place in front of the delivery person to validate that everything is in order before accepting it, which obviously no one does.
The Easy-Gliss customer service apparently contacted the delivery person to obtain compensation but without success, leaving me to fend for myself to obtain redress. I am very lucky that the item did not have a very high value…
In short, quite shocking the complete disinterest of the customer once the payment is made… but this is becoming the norm as everyone knows…
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Response from EASY-GLISS.COM
Hello Loris, Indeed, the problem is the fact of not having raised any reservations. The primary objective is to protect the customer when receiving a damaged package and thus allow them to request a refund if products are missing or damaged. However, if no reservation is made, it means that the customer accepts the package as is. It is therefore not possible to turn against the carrier because nothing proves that the delivery is the cause of the damage to the products. Moreover, our delivery person allows the choice of the date and time slot for delivery to enable the customer to be present. The possibility of seeing the package before accepting it is therefore available to everyone. Finally, despite this, we always try to offer quality service to our customers. We have therefore contacted the carrier to try to find a solution. According to their delivery policy, no solution was possible. This is therefore independent of our will, we cannot in any way decide on the conditions defined by the carrier. We do not leave our customers to fend for themselves as you say, on the contrary, we have done our utmost to find a solution to your case. Unfortunately, this did not lead to anything. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
Unfortunately, the shipping (transport) experienced huge delays. Excellent merchandise.
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Response from EASY-GLISS.COM
Hello Emilio, We would like to apologize for the delay caused by the carrier. We hope you are still satisfied with our services. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
Hello, The skis were not fitted to my shoe size as I had requested. It's a shame.
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Response from EASY-GLISS.COM
Hello Tiffany, We are truly surprised by your feedback. We have set up a mounting form in order to directly adjust our customers' skis. However, it may be that the adjustment was forgotten. If that is the case, we sincerely apologize. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/02/2022
Order not received
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Response from EASY-GLISS.COM
Hello, We would have appreciated it if you had contacted our customer service regarding your delivery difficulties. Indeed, your package was returned to us today. Would you like us to resend your order or proceed with your refund? Awaiting your response. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
Excellent seller, good speed with DPD (6 days with the weekend in between), good prices although the France/Italy shipping is not very cheap (10€) .. I recommend larger orders, above 269€ shipping is free.
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Response from EASY-GLISS.COM
Hello, We are pleased that the delivery went well. I would like to thank you for your patience and support. However, we understand that for a small order the standard price of 10€ may seem high. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/02/2022
The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.
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Response from EASY-GLISS.COM
Hello Clara, It turns out that your product was damaged during transport. The condition of the package at the time of receipt clearly indicated that there was a risk of damage to the product. For this reason, reservations should have been made at the time of receipt. By purchasing the product you accepted the GTC (General Terms and Conditions of Sale). We would like to make it clear that we are not aware of any defect or error in the product on our part. For this reason, we cannot accept the return or refund of the product if no reservations were made. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
The snowboard arrived damaged because the bindings moved around in the box which traveled a lot. The delivery by DPD is deplorable! Your shop is still not bad
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Response from EASY-GLISS.COM
Hello Hubert, We are surprised by your feedback. Indeed, we did not receive an email reporting a problem with the received product. Moreover, the snowboard is packaged in bubble wrap separately from the bindings. Therefore, it is hard to imagine that the board was damaged by the bindings. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
Fast shipping and good communication. Order of ski poles. A bit of bubble wrap around the items would have been a real plus.
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Response from EASY-GLISS.COM
Hello Antoine, The poles are already protected by plastic packaging plus a cardboard packaging for transport. In terms of ecology and economy, we cannot afford to put bubble wrap on each of our products. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
Delivered very quickly without extra charge
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Response from EASY-GLISS.COM
Hello Catherine, We are delighted that everything went well. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
Not bad, but their dpd delivery person gets confused if we change the delivery address on their site. Result: 15 days before I found my package.
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Response from EASY-GLISS.COM
Hello Sébastien, Unfortunately, we are not responsible for the management and organization of transport. However, we are sorry that the delivery went poorly. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2022
An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!
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Response from EASY-GLISS.COM
Hello Jean-Philippe, Bruno, Jacques, Your comment is exceptional. Just read those posted on Google, with names that are not even yours to see your state of mind and your frustration. As we saw with you, there was only one part to change and not the entire product to return. You chose to refuse the sending of the part and preferred to return the product at your expense. There is no point in recounting the facts as you wish, even less to post multiple reviews with different accounts. Indeed, this will not change the satisfaction of many other customers. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
The ordered skis are indeed in accordance with the information, perfect little issue with the shoes, the ordered size is not the one received, but immediate refund, very good responsiveness, impeccable service.
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Response from EASY-GLISS.COM
Hello Marc, We are delighted that everything went well. We would like to apologize once again for the error regarding the shoe. Thank you again for your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Very fast delivery, soles indeed clean and in good condition on the skis (surfacing and waxing done correctly, with sharpening of the edges). However, the top of the skis (serigraphy has aged well), otherwise skis ready to be used safely, just the aesthetic side that is lacking.
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Response from EASY-GLISS.COM
Hello Laurent, We notice that you took the time to observe the maintenance of the skis and to give us feedback on this point. We thank you for that. Regarding the serigraphy, it is indeed the risk for second-hand skis. However, we hope that the product will meet your expectations. Thank you. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
Good tracking of the package, the only downside is the delivery cost. Improvement by reducing them with relay points, etc.
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Response from EASY-GLISS.COM
Hello Jeremy, For the delivery of our packages we go through a transport company. Our prices are therefore established based on this. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Very satisfactory customer service. Delivery time a bit longer than announced but all products are checked before being sent, one product was even replaced in my order because it was in poor condition. To our pleasant surprise, gloves were offered for our children. I recommend this site
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Response from EASY-GLISS.COM
Hello Violaine, We would like to apologize once again regarding the shipping delay. Thank you sincerely for your patience. We are delighted that you are satisfied and that our commercial gesture caught your attention. We look forward to dealing with you again. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
Worst online purchase experience ever.
Order placed on 26-11-2021 and delivered on 11-12-2021.
As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!!
I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss)
I had to rectify this mess again, and provide the correct delivery details to the courier company.
Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others)
In summary:
1- The website personnel are very badly organized and cannot relay a simple address detail to the courier.
2- They have a serious lack of communication and stock management.
3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock.
4- They do not offer any detaxation form as other sites do.
I do not recommend at all!
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Response from EASY-GLISS.COM
Hello, We were notified at the time of ordering that the delivery time was extended. And despite all our goodwill, your order was delayed. I am very pleased with the quality of the product and the service we have provided.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
The only downside is that the return is at the customer's expense
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Response from EASY-GLISS.COM
Hello Philippe, It is true that the return is at the customer's expense (except in case of our error or defect present on the product). However, everything is specified and accessible at any time in the general sales conditions. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
The navigation, service, and shipping are very good.
Upon receipt, my skis, although second-hand, have the sole in good condition and are waxed, but they are very, very worn...
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Response from EASY-GLISS.COM
Hello Yann, As you said, the maintenance of the skis has been well done. However, regarding the top of the ski, we cannot do anything more. However, the price is evaluated based on the condition of the ski. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Order received 3 days after payment.
The skis were very well packaged.
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Response from EASY-GLISS.COM
Hello Thomas, We sincerely thank you for your comment. It is important for us to have customer feedback. Moreover, your satisfaction is our priority. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
Very good purchase and delivery.
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Response from EASY-GLISS.COM
Hello Antoine, Thank you for your purchase. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
Great prices but the return procedure is too complicated.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Very good shipment except for the huge box for a helmet, needs to be reviewed for ecology and transport bulk.
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Response from EASY-GLISS.COM
Hello Elodie, Facing difficulties in sourcing boxes, it may indeed be that the packaging used is not the most appropriate. However, normally we do our best to use the most suitable boxes or even reuse boxes when possible. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Package received crushed and soaked with footprints on the box, what happened with the carrier? Moreover, the shoe dimensions were given as well as the size and weight: Despite this, the bindings were not adjusted. It's a shame.
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Response from EASY-GLISS.COM
Hello Florence, Regarding the package we are sorry that it arrived in this state. However, we unfortunately cannot manage how the package is handled once entrusted to the carrier. Now regarding the adjustments, it is an error on the part of our teams and we sincerely apologize for that. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Not practical to use with a smartphone as it only allows selecting 1 filter criterion, maybe a temporary bug??
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Response from EASY-GLISS.COM
Hello Elisa, We take your remark into account. And will pass on the information to the concerned service. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2022
Order processed very quickly, assembly and adjustment super +++ Attention to the small marks made on the skis, nothing serious since there will be traces from the first outing, but on a new product we expect it to be immaculate.
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Response from EASY-GLISS.COM
Hello Philippe, Thank you for your comment. We take your remark into account and will ensure to improve this point. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
Lack of communication, deadlines not met, carrier commitment not respected
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Response from EASY-GLISS.COM
Hello Christophe, We are surprised by your review. Indeed, we respond to all phone calls made during the indicated hours, as well as to emails. Regarding delivery, the deadline is mentioned on the product you ordered (8 to 10 days). It has therefore been respected on our side (shipments 7 days after the order). As for the transport, we are not responsible for the carrier's failure to meet commitments. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Deadline respected
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Response from EASY-GLISS.COM
Hello Guenael, Thank you for your purchase. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/01/2022
The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense
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Response from EASY-GLISS.COM
Hello Chloé, We are surprised by your comment. Indeed, it is specified in our general sales conditions that returns of goods are at the customer's expense. The display of these GTC is a legal obligation, which we cannot submit to. Regarding the phone, our staff does their best to respond to everyone. But it is true that our line is often overloaded. Counting on your understanding. Best regards,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
A bit more information to help choosing would be helpful. But everything has been ok, and the skis are good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Very good site, delivery time kept!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/01/2022
Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.
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Response from EASY-GLISS.COM
Hello Patrice, The skis you purchased are second-hand skis. As specified on the site, scratches and marks may be present on the screen printing. The price is set according to the condition of the ski. Finally, all our second-hand skis benefit from a complete maintenance of the sole. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2022
Simple to use site
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Response from EASY-GLISS.COM
Hello Sylvie, We are delighted to learn of your satisfaction. Thank you. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/01/2022
The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...
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Response from EASY-GLISS.COM
Hello, We do not understand your comment; Indeed, your email has been taken into account and your money has been refunded. The Easy-gliss.Com team
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