Customer reviews of EASY-GLISS.COM

Arcade pack ordered mid-March, received mid-April! Really attractive price but a victim of its success... A seller called me the day after the order to tell me that the product is no longer in stock and that it will be shipped to me when restocked (something I can somewhat accept). Four weeks later, noticing that the product is available again on the site, I sent an email to customer service to find out the delivery date... I remained without news from this email. Three days later, I contacted this same service by phone, and they told me that the item would leave the depot on 07/04. On 08/04, not having any tracking for the package, I called the service again, and they told me that the order had not been shipped... ultimately it would be shipped the same day! In the end, very good product and very interesting price which cost me two canceled weekends skiing!

I placed an order,send a email 14 after 8 days,1 item not in stock. U send me that you send both items the next week. Got one item nie and waiting for a refund from the second because its not available

A bit disappointed with the communication from the delivery service. The order was delayed... it happens. But I never received a response to my follow-ups. It's a shame.

Good customer service, but very slow delivery (10 days), which does not match the indications on the site/product. In these times, it's Amazon that sets the standard to follow in terms of delivery.

The 48-hour deadline was not met. Order placed on Saturday arrived on Thursday. Order was taken late. Had to call customer service.

The skis arrived in a simple cardboard box without additional protection even though they are fragile. The pre-settings were completely wrong and I had to ask a store to fix them. Additionally, the inside of the ski was damaged and seems to have been patched. I will never buy from them again

The delivery arrived late, and no response was given despite my inquiry by email. Moreover, their phone number is always on voicemail despite many attempts. Too bad because the price of the purchased product is really very interesting… Good luck with the work you have left to improve.

Deadline not met. Order on 15/01 delivered on 22/01 very far from the announced deadlines. Very disappointed.

Helmet received in the wrong size. Customer service offered me a refund or an exchange, then no further action.

Only one pair of sneakers delivered out of the two ordered!

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No problems with ordering and payment. However, the packaging was not great. The skis moved too much inside the package. The package seems to have been opened during transport to see the contents.

Delivery requested to be delayed by a few days due to unfulfilled vacation. No email in return to indicate that this request was well taken care of. Significantly more expensive than some of its competitors.

Lack of support and communication. Website information is not accurate.

Problem with the item that was not delivered in its original packaging and the product manual was missing. Customer service was not very responsive, several follow-ups before getting a response.

The ordered poles do not conform and I cannot reach you by phone

I received my order with the box exploded. It’s not the carrier since the carton in which the box was, it was very good.

The item was broken in its intact packaging. I am waiting for its replacement by Vola after contacting Easy Gliss customer service.

The purchase and the correct shipment took too long, like 10 days. The ski boot in my size had no way to fit my foot but was perfect. I had to return it and therefore paid shipping costs of €9 and return costs of €18 and I have nothing. Too expensive

Hello, the skis arrived poorly adjusted for the binding spacing. Yet I had specified: the shoe size, the length in mm and the brand of the shoes... I am surprised that there is, I think, at least 1 cm to modify and moreover the 2 bindings are not at the same spacing (the other one is missing 1/2 cm). In short, it seems a bit hastily done because both should at least have the same adjustment. Having two left hands, I will have to go to a rental shop for the adjustment and especially feel uncomfortable arriving with new skis that I did not buy from him... moreover delivery 1 day after the date announced by the delivery person.

Item as described and pictured, well kept and good communication, the problem was the transport..... After 10 days of not knowing what happened to my skis, I decided to report the matter to the postal police and strangely after 1 and a half days, the skis arrived at home.......

The shipping went quickly, but the price-performance ratio is not right.

Disappointed. The second-hand skis purchased were sold dirty. I thought they would be at least checked, cleaned a minimum, I am not even sure they were waxed, it was a low price indeed but I am still disappointed... I will not try second-hand on this site again.

The photographs of the item do not reflect its actual state of use; on the contrary, they seem deliberately made to hide it. If it hadn't been for the fast delivery, I would have only given one star. Too bad because at first I was happy to have found a serious company.

They took fifteen days. I had to write twice to find out if there was any problem. Finally, they told me that the size of my boots in mm was missing. I had initially communicated that I wore a size 43. I was not asked to complete the information until I insisted several times if there was any problem. I went skiing with my old skis.

Already the 2nd purchase. Interesting prices, fast delivery, but this time the bindings were poorly installed (offset by a few mm), the brakes strongly rub against the skis. I almost returned them

The second-hand skis received look nothing like the photo. They arrived very damaged and the response we received is that they are second-hand and we will not take photos of all the skis... I feel deceived and SCAMMED!!!!

The boots have arrived and they are used. At no time on the website did I see that it said it was a second-hand product. And since there are shipping costs both for shipping and for returns, I had to keep them. To avoid losing more than 15 euros just in transport.

Very good fast shipping, however I am very disappointed with the return service which is non-existent, return costs are 100% at the buyer's expense and no returns possible at relay points, so I had to return my item via Colissimo which cost me 4 times the shipping fees of the order.
So be careful!!! Choose your item well because returns are not EASY...

Indicated in the order that the boots would be adjusted to the purchased skis, and the bindings have not been adjusted.

Purchase of skis €600, binding assembly €50 too expensive

The product and its price are excellent, but what can I say about the delivery follow-up and the delivery itself.
Everything started well with a delivery information via SMS and email setting a date with a 3-hour time slot.
You block this time slot and then nothing, not even a message informing you of a delay. In the evening, you receive an SMS asking you to schedule another date. This was done for the day after tomorrow to finally receive my pair of skis. Result: 6 hours of lost work for 1 pair of skis.
Too bad, the site is nice but my first experience will remain the only one

Mediocre DPD delivery, incompetent service, moreover packaging of skis and shoes without protection for the skis... polystyrene or cardboard of good size would not be too much...

the delivery was not ensured, we had to travel 140 KMS!!!
change the delivery service or we will go to Decathlon next time...
same price, better service

The goods are not well detailed! The second-hand shoes I ordered are more damaged than detailed in the description!

I did not receive the correct product (aerosol instead of a tube)

The received equipment had a visible defect. The person who sent these skis could not have ignored it and did not inform me... In the end, I returned the product (free return for a refund). I was refunded but what a waste of time and energy!

packaging of the fasteners open in the box

Problem with the time slot I received a message saying that I would be delivered between 10:45 and 13:50 I stayed home on purpose and no one came they came at 17:00 it's abusive so useless to send a time slot if it is not respected and I was at home and the package was dropped in front of the gate really not correct very dissatisfied

Good response in general. Did not provide the detaxation form despite many requests and proofs that other sites are delivering it, which is a rightful demand for a tourist visiting France