Customer reviews of EASY-GLISS.COM

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 888 published reviews
5 4 247 87% 4 430 9% 3 97 2% 2 44 1% 1 70 1%

Summary of reviews

Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.

Reviews 2, 3 and 4 stars

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J
Jürgen H.
Rating: 4 out of 5
following a purchase from 22/06/2024
The website has been working well so far. However, the cart always loses items if you don't purchase immediately and come back later.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2024
Packaging damaged upon arrival
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2024
Worked well, except that the company only ships with DPA. The package is then left on the windowsill or on the doorstep, and if you're unlucky, it gets stolen. I would gladly pay a few euros more for shipping to a DHL parcel station.
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Nicola M.
Rating: 4 out of 5
following a purchase from 04/04/2024
Very satisfied with the purchase.
Very serious company.
I ordered a ski model from the 2024 season at a clearance price and due to lack of availability, they sent me the new model for the next 2025 season
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Alain C.
Rating: 4 out of 5
following a purchase from 30/03/2024
Order placed on March 29, received on April 15.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2024
great just like on the top site
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
Order of skis + poles + bag, fast delivery and almost compliant... Bindings poorly adjusted (Din at 7-8 instead of 5, very dangerous)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Delivery a bit late but the product was in perfect condition
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
I do not give four stars because my order was processed 3 days after my payment. Otherwise, the person I called was very kind and helpful.
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Response from EASY-GLISS.COM
Hello Christian, Thank you for your review. Regarding your order, we left a message on the website to indicate the closure of our services over the Easter weekend. See you soon. The Easy-Gliss team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/03/2024
Delivery and order OK But I thought the length of the poles would correspond to a length greater than mine in the end same length The return policy is too complicated and discouraging: print a withdrawal form, fill it out and manage to send it all back by post with a long package....I gave up and I keep the poles as duplicates too bad. I will not place an order on this site because of this
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Response from EASY-GLISS.COM
Hello Jacques We are sorry that the size does not match all the information is available on sizes to avoid possible errors. Thank you for your feedback See you soon The Easy-Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/03/2024
Satisfactory shopping experience on the site and delivery as promised. But information on order tracking was a bit late.
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Response from EASY-GLISS.COM
Hello Christophe Thank you for your feedback. For more information about your order, please do not hesitate to contact us by email or via the phone line. See you soon The Easy-Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2024
I would have given 5 stars with another carrier
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Response from EASY-GLISS.COM
Hello Patrick Thank you for your feedback and we are sorry that your experience with the carrier did not go well. We will pass your feedback to the carrier. See you soon The Easy-Gliss team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2024
For 6 days I had no news of the shipment.
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Response from EASY-GLISS.COM
Hello Patrick We are sorry for the inconvenience. We will inform the carrier of your return. In the future, do not hesitate to contact us by email or phone. We hope to see you again soon. Your Easy Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2024
Great
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Response from EASY-GLISS.COM
Hello Milenko Thank you for your review. See you soon Best regards The Easy-Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2024
Overall good. Responsive customer service. The delivery time was not respected but the skis fortunately arrived just in time.
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Response from EASY-GLISS.COM
Hello Raphael Thank you for your feedback We regret that the deadline was not met and we will inform the carrier of your return. See you soon The Easy-Gliss Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2024
The purchasing process is simple and the delivery time is very correct but the size of the boots that arrived is not the correct one.
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Response from EASY-GLISS.COM
Hello Nuria We are sorry that the size does not fit you well. If you have any questions about your size, you can always contact us by email. We hope to see you soon The Easy Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2024
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Response from EASY-GLISS.COM
Hello Mathieu Thank you for your feedback See you soon The Easy-Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2024
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Response from EASY-GLISS.COM
Hello Claude Thank you for your feedback. See you soon The Easy Gliss team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/02/2024
Lack of clarity on the products... I bought Hero A15 and I receive A17 informing me that they are the same!!!!
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Response from EASY-GLISS.COM
Hello Thierry, Indeed on this type of ski the information E15 / E17 corresponds to the radius of the ski which is different depending on the size you chose. Best regards, The Easy-Gliss Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
Ordering the skis was easy and they are well packaged and installed. However, the delivery time was much longer than expected and the final cost was higher due to import costs. International import costs were not estimated or mentioned during the purchasing process. If this was mentioned, it was not clear to me. This makes me doubt that I will use Easy-Gliss again.
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Response from EASY-GLISS.COM
Hello, Regarding shipments to non-European countries, products are billed excluding tax and you must therefore pay customs fees and VAT of the delivery country. All this information is explained on our site in the T&Cs + in delivery information. Best regards, The Easy-Gliss team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2024
Thank you
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Response from EASY-GLISS.COM
Hello Alexis Thank you for your feedback. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
Poor communication, no answer to my message. Other Companies keep better communication and information with the client. The carrier (BRT) also does not communicate: one has to check their website multiple times. Again, other carriers are better.
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Response from EASY-GLISS.COM
Hello Alessandro We're very sorry about this bad experience. For better communication, you can always contact our after-sales service. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
Clear site and interesting prices
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Response from EASY-GLISS.COM
Hello Laurent We are pleased to read your satisfaction. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2024
very good advice (I was hesitating between two ski sizes) and super fast delivery. Too bad a ski strap was not provided...
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Response from EASY-GLISS.COM
Hello Alain Thank you for your feedback. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2024
The delivery was postponed 3 times by the carrier. After multiple calls to the DPD platforms, the package had disappeared. Operators not very attentive, standard phrases in approximate French. Delivered while I was away on a ski holiday, so I couldn't enjoy the shoes this season.
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Response from EASY-GLISS.COM
Hello Olivier, We are sorry that your delivery went poorly. We will communicate your feedback to the carrier. See you soon, The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2024
Good prices, a good choice of items. Despite a delay in 'lighting' for the shipment of the package, quickly caught up after a message from me, I would recommend this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2024
Order compliant
One star less because return fees are charged for size exchange
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Response from EASY-GLISS.COM
Hello Olivier, Everything is clearly explained about the return conditions on our website. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2024
Easy-Gliss is a good company, however the delivery company DPD they use is not up to par. 13 days to deliver a pair of skis!!! They need to change delivery companies quickly!!!
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Response from EASY-GLISS.COM
Hello Aurélien, We are sorry that your delivery went poorly. We will communicate your feedback to the carrier. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2024
The online purchasing process is very smooth, but the responses from customer support are a bit rude/unpleasant... an area for improvement that could help your customer service approach excellence.
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Response from EASY-GLISS.COM
Hello Moustapha Thank you for your feedback which we take into account. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2024
Order (ski and bindings) arrived very quickly
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Response from EASY-GLISS.COM
Hello Cédric Thank you for your feedback. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2024
No problems with ordering and payment. However, the packaging was not great. The skis moved too much inside the package. The package seems to have been opened during transport to see the contents.
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Response from EASY-GLISS.COM
Hello We are sorry that the transport was poorly executed. We communicate your feedback to our carrier. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2024
Good price, delivery a little slow compared to other shops
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Response from EASY-GLISS.COM
Hello Olivier, We are sorry that your delivery did not go smoothly. We will pass on your comments to the carrier. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2024
I am pleased with the skis but I have not skied with them yet. They were shipped quickly and well packaged. I understood that the skis would be set up and waxed. They were not set up or waxed. I thought the price was very good compared with other sites but discovered, too late, that I needed to pay Customs and Excise Duty on top of the price. The other companies had included it in their price.
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Response from EASY-GLISS.COM
Hello, Everything is clearly explained about shipping conditions abroad on our website. See you soon, The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Very good material, the advice by phone was very good. But it is very difficult to reach them and the promise of delivery within 48h ended up taking 7 days!!!
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Response from EASY-GLISS.COM
Hello Eric, We are sorry that your delivery went poorly. We will communicate your feedback to the carrier. See you soon, The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2023
Delivery a bit long...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2023
Delivery rather fast.
Fragile skis, deteriorate quickly…
Customer service does not compensate for significant damage for 4 days of skiing…
Too bad
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Response from EASY-GLISS.COM
Hello Pierre Unfortunately, the wear from using the ski is not covered by the supplier's warranty. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2023
Product conforms to the order.
Delivered in less than a week.
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Response from EASY-GLISS.COM
Hello Patrick Thank you for your comment. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/01/2024
Satisfied with the operation of the Easy-gliss site, but very unhappy with the carrier DPD who delivered to a completely ridiculous address and took 1 week to deliver my order
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Response from EASY-GLISS.COM
Hello Hervé, We are sorry that your delivery went wrong. We will communicate your feedback to the carrier. See you soon The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2024
Excellent advice from easy gliss: very professional. They called me back to give me information and advice on my order, I appreciated it. Ski man with very good advice and nice!
Delicate delivery, the ski stop was out of the box and a bit scratched: nothing serious, not bent but the protection was a bit tight and the delivery person didn't handle the package gently!
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Response from EASY-GLISS.COM
Hello François, Thank you for your comment. We will pass it on to our Ski man. We are sorry that your delivery did not go well. We will communicate your feedback to the carrier. See you soon, The Easy-gliss.com team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2023
Products, deadlines, responsiveness, all the ingredients are there to make a good site except perhaps the return at the customer's expense in case of exchange.
I will definitely come back to revisit your catalog pages and I will recommend it to those around me.
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Response from EASY-GLISS.COM
Hello Dominique Thank you for your feedback See you soon The Easy-gliss.com team
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