Customer reviews of EASY-GLISS.COM

9,6 /10

Based on 4 910 published reviews

5 4 265 87% 4 432 9% 3 97 2% 2 45 1% 1 71 1%

Summary of reviews

The store consistently delivers fast shipping and reliable delivery, with many customers noting deliveries arriving quickly, on time, and in good condition. They highlight attentive, responsive customer service and helpful follow-up, including clear communication, phone availability, and effective assistance with order changes or questions. Product quality and accuracy are repeatedly praised, with items matching descriptions, well-packaged, and easy-to-align with expectations or adjustments (such as bindings). The overall shopping experience is described as smooth and efficient, with competitive prices and a broad assortment that inspires repeated use and recommendations.

2 star reviews

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Acheteur Vérifié

Published on 17/04/2019 à 16h22 following a purchase from 09/04/2019

Good response in general. Did not provide the detaxation form despite many requests and proofs that other sites are delivering it, which is a rightful demand for a tourist visiting France

Translated reviews

Response from EASY-GLISS.COM Published on 17/04/2019

Hello,
We informed you before your purchase that it was not possible to provide you with a tax refund form as indicated in our terms and conditions. Moreover, since the delivery was made in France, VAT is therefore applicable.
Best regards

Acheteur Vérifié

Published on 05/02/2019 à 13h10 following a purchase from 31/01/2019

I bought junior skis from Easygliss, but the quality was low despite a higher price than elsewhere.. I am disappointed with the value for money, even though the sole was acceptable...
I would prefer fairs and ski exchanges again

Translated reviews

Response from EASY-GLISS.COM Published on 05/02/2019

We have taken your issue into account and after checking we have not received any email from you reporting this problem, nor any photos. Please note that you can return the product if it is not as described at no cost to you, you just need to make a return request from your customer account.
You can also contact us by phone.
Best regards

Acheteur Vérifié

Published on 13/10/2018 à 10h30 following a purchase from 30/09/2018

Interesting choice and prices, unpleasant after-sales service and not very commercial.

Translated reviews

Response from EASY-GLISS.COM Published on 13/10/2018

We take note of your feedback, but we would like to remind you that the after-sales service offered to send you a new slipper due to a stain on the one you received. Offer refused on your part because the problem was not the stain but the fact that the model did not suit you and in this case as indicated in our T&Cs, return shipping costs are the responsibility of the buyer and not the seller.
However, we hope you find a shoe model that suits you.

Acheteur Vérifié

Published on 07/03/2018 à 09h00 following a purchase from 28/02/2018

The packaging was very average, as there was no protection for the helmet box which was simply placed in a much larger recycled cardboard box. Kudos to the carrier who was very delicate with this super fragile packaging!

Translated reviews

Response from EASY-GLISS.COM Published on 12/03/2018

Hello,
The Easy-gliss policy is in favor of ecology and recycling, which is why we practice recovery as much as possible and reduce packaging layers within limits during shipments. A helmet being solid, also being in a cover, a box adapted to its size and another box we know as professionals that the helmet protected by 3 different materials, is in no way at risk of being damaged.
Using more than 4 different types of packaging for a single product does not correspond to our policy.
We apologize and hope you understand us.
Sportingly,
The Easy-gliss team.

Acheteur Vérifié

Published on 23/12/2017 à 12h22 following a purchase from 04/12/2017

Relatively clean snowboard despite the scratches, quality of the base 0 supposedly waxed and sharpened, it ultimately needs to be redone by professionals!!!!!

Translated reviews

Response from EASY-GLISS.COM Published on 23/12/2017

Hello Sir,
We are surprised and we apologize for this inconvenience.
However, please know that you have the option to contact us and return your order within 14 days.
Concerned about satisfying our customers, we always strive to find a solution.
We wish you pleasant end-of-year holidays.
The Easy-gliss team.