Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
Very nice Rossignol hero ski, not yet tried. Order received after a few days of waiting because not presented by the DPD carrier who made me wait at home for nothing for two days in a row!!! Carrier needs to be changed!!!
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Response from EASY-GLISS.COM
Hello Stéphane, We did our best to expedite your request with DPD. As we certainly had to explain to you, we can only deal with the agency in our city. Which then transmits the information to the agency that delivers to you. It may indeed be that not all agencies are as responsive as ours. However, overall DPD is the agency offering the best delivery times at the best prices. Additionally, we also offer delivery via Colissimo if you wish. Counting on your understanding, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/03/2023
I did not receive the correct bindings even though I paid 40€ more to get the M instead of the L provided with the board.
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Response from EASY-GLISS.COM
Hello Lisa, As we have already informed you, you did receive the correct bindings. Indeed, there are no bindings in M. The sizes offered by this supplier are only M/L or XL. Moreover, you chose a men's board. Therefore, the sizes of the bindings are automatically different from women's sizes. Finally, regarding prices, they vary depending on the bindings and suppliers but not on sizes. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/02/2023
Delivery times long - Supplier for delivery to be reviewed
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Response from EASY-GLISS.COM
Hello Christelle, We are surprised by your feedback. Indeed, we work with a delivery service that allows delivery in 24h at minimum. (The times then vary depending on the country and delivery address). We take note of your feedback. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
be more precise in searches and descriptions. When looking for a ski bag, one is not looking for a hiking bag.
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Response from EASY-GLISS.COM
Hello Christophe, Thank you sincerely for your feedback. It is important for us to know your opinion. We will make sure to pass on the information. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
Unfortunately, the store did not inform that my Scarpa are not ideally adjustable on the proposed binding. It is the seller's role to know the standards and not for us to do studies on binding standards...
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Response from EASY-GLISS.COM
Hello Christian, When you placed your order, you did not fill out the assembly form for the binding adjustment. Therefore, we could not know that you wanted to use touring ski boots on piste skis. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2022
No free return.
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Response from EASY-GLISS.COM
Good day Katharina, All General Sales Conditions are stated before each order. You can only place an order if you check "I have read and accept the General Sales Conditions". We hope for your understanding. Your Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Sledge received in a damaged box, incorrectly sized, with no protection... Fortunately intact! Sledge dirty with dirt... They credited me €10 to my loyalty account but I don't plan to order from them again...
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Response from EASY-GLISS.COM
Hello Émilie, We are once again sorry. We have escalated the information to our teams. We have credited you €10. Since the sledge is intact, we do not see what more we could have done. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Package arrived quickly. However, it was simply placed in the box, without packaging. As it is a hat, it's a bit awkward.
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Response from EASY-GLISS.COM
Hello Alexandre, Thank you for your feedback. We take note of your comment. Indeed, according to the procedure we follow, the product should have been wrapped in protective plastic. We will ensure to pass your feedback to our team. We apologize. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Great advice for remote sales. The wear of the used shoe is excessive. We are on a product that I would not have bought. You are going a bit far on the viability of the used shoe.
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Response from EASY-GLISS.COM
Hello Sabine, All our used products are checked (and maintained for skis = sharpening waxing). The price is then set according to the wear of the product. Additionally, specifying that the present wear only concerns the screen printing, meaning that a liner or a sole that is too worn will be replaced. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, there is a small misunderstanding, I ordered skis with Rossignol bindings and I received skis with Look bindings, please explain why?
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Response from EASY-GLISS.COM
Hello Franck, The Look brand is a brand of bindings that is part of the Rossignol group. The bindings received are indeed those indicated in the title of the product sold. Hoping to have answered your question. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
Not at all to criticize but the packaging was very damaged.
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Response from EASY-GLISS.COM
Hello James, We are sincerely sorry. Unfortunately, we cannot control the quality of service and the care taken by the delivery person. However, we do our best to protect the product as much as possible so that it arrives in good condition regardless of transport conditions. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2022
The package was torn on the side and the file was missing!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
a first shipment and a return: ski length not compliant no instructions on the bindings competitive price shipping speed
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Response from EASY-GLISS.COM
Hello Michel, We would like to apologize once again for the ski length error during the first shipment. Regarding the instructions, we are surprised. Indeed, when the instructions are present with the binding, we put it in the packaging with the skis. This should have been the case for your order. We will pass this information on to our teams. Finally, it is important for us that you are satisfied despite the error that occurred at the beginning. Have a great end of ski season. The easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
Unfortunately, the shipping (transport) experienced huge delays. Excellent merchandise.
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Response from EASY-GLISS.COM
Hello Emilio, We would like to apologize for the delay caused by the carrier. We hope you are still satisfied with our services. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
The snowboard arrived damaged because the bindings moved around in the box which traveled a lot. The delivery by DPD is deplorable! Your shop is still not bad
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Response from EASY-GLISS.COM
Hello Hubert, We are surprised by your feedback. Indeed, we did not receive an email reporting a problem with the received product. Moreover, the snowboard is packaged in bubble wrap separately from the bindings. Therefore, it is hard to imagine that the board was damaged by the bindings. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
The navigation, service, and shipping are very good.
Upon receipt, my skis, although second-hand, have the sole in good condition and are waxed, but they are very, very worn...
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Response from EASY-GLISS.COM
Hello Yann, As you said, the maintenance of the skis has been well done. However, regarding the top of the ski, we cannot do anything more. However, the price is evaluated based on the condition of the ski. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
Great prices but the return procedure is too complicated.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Package received crushed and soaked with footprints on the box, what happened with the carrier? Moreover, the shoe dimensions were given as well as the size and weight: Despite this, the bindings were not adjusted. It's a shame.
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Response from EASY-GLISS.COM
Hello Florence, Regarding the package we are sorry that it arrived in this state. However, we unfortunately cannot manage how the package is handled once entrusted to the carrier. Now regarding the adjustments, it is an error on the part of our teams and we sincerely apologize for that. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Not practical to use with a smartphone as it only allows selecting 1 filter criterion, maybe a temporary bug??
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Response from EASY-GLISS.COM
Hello Elisa, We take your remark into account. And will pass on the information to the concerned service. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
Lack of communication, deadlines not met, carrier commitment not respected
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Response from EASY-GLISS.COM
Hello Christophe, We are surprised by your review. Indeed, we respond to all phone calls made during the indicated hours, as well as to emails. Regarding delivery, the deadline is mentioned on the product you ordered (8 to 10 days). It has therefore been respected on our side (shipments 7 days after the order). As for the transport, we are not responsible for the carrier's failure to meet commitments. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
Unfortunately, the rust on the bindings was not included in the price...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
It is about better rating the condition of the skis which was just correct and not in very good condition!
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Response from EASY-GLISS.COM
Hello Christelle,
The skis you ordered are second-hand skis.
Having already been used, we take care of redoing the sole (complete maintenance) as well as checking the bindings.
However, it is normal for cosmetic defects on the top of the ski to be present.
Counting on your understanding,
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
My opinion is very good regarding the seller, Easy-Gliss, but the transport is a disaster. 3 weeks to get my package and 6 rabbits placed while I was waiting for them at home... in the end, the products arrived with the packages ripped open (so all products in disarray). Miraculously they seem to work...
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Response from EASY-GLISS.COM
Hello Arnaud,
As we have already told you, once the package is entrusted to the transport company, we cannot manage the delivery process.
However, we completely understand your dissatisfaction and once again we apologize.
Your package is in good condition and that is the main thing.
We wish you an excellent winter season.
Hoping to see you again.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The skis arrived and the bindings were not adjusted even though the information was requested at the order...
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Response from EASY-GLISS.COM
Hello Jacques,
We sincerely apologize for this error.
We will make sure to pass the information to our team.
Have an excellent ski season.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
The boots arrived full of mud, dust, and grass. Also, the inside was not 100% clean as mentioned in the description.
The shipping was very fast, the packaging perfect
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Response from EASY-GLISS.COM
Hello Sergio,
We would like to sincerely apologize.
We are very surprised by your comments and will pass the information to our teams.
Thank you for reporting this issue.
Wishing you a great ski season.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
Maybe...
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Response from EASY-GLISS.COM
Hello Francis,
We are sincerely sorry but we do not understand your opinion.
Could you please provide us with more details? (You can write in English if you prefer).
Looking forward to hearing back from you.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
I am disappointed because the skis were a gift and they arrived dirty with dirt... it's really disappointing
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Response from EASY-GLISS.COM
Hello Nathalie,
We apologize again for this incident.
We have credited your loyalty account following your feedback on the subject.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Delivery error regarding the ski shoes... forced to return the unwanted shoes while waiting for mine.
Too bad it falls on me...
I hope for a commercial gesture from Easy-gliss.
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Response from EASY-GLISS.COM
Hello,
We apologize for the error regarding the shoe shipment.
However, the return process was handled the same day.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Products conform, but I couldn't apply the 15% discount code (12YEARS) without any reason being provided to me.
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Response from EASY-GLISS.COM
Hello François,
Regarding the discount, it is indicated in the promotion that only products without a section represented by a marmot are eligible for the reduction.
However, it turns out that the products in your order had a marmot section.
Next time, if in doubt, do not hesitate to contact us for explanations.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Even if the skis are on sale, it would be good to package them more properly
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Response from EASY-GLISS.COM
Hello Patrick,
We are surprised to learn that you encountered problems with the packaging.
Indeed, we always protect the skis with bubble wrap inside the packaging.
The boxes are the thickest we can use.
Thank you for your feedback, it is important for us to know your opinion.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2021
It is a pity that the stock of products is not up to date.
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Response from EASY-GLISS.COM
Hello Didier,
We are sorry for the inconvenience encountered.
At the time of your order, we indeed encountered some updating issues.
Hoping to see you again.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
Delivery a bit laborious but fault of the delivery service not the seller
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Response from EASY-GLISS.COM
Hello Olivier,
We thank you for your feedback.
However, we are sorry for the inconvenience caused by our carrier.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
Unfortunately, I received a damaged board. Email sent at 9 PM to inform them, call from customer service at 9 AM and at 4 PM confirmation of sending a new board. A big well done to the Easy-gliss team for their responsiveness. Despite the mishap, I will order again
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Response from EASY-GLISS.COM
Hello Severine,
We sincerely thank you for your feedback.
We are sorry for this mishap, and we thank you for your understanding.
Thanks again and happy new year 2021.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2020
I expected a delivery delay but I am disappointed by the site that tells us nothing about the delay and does not respond to emails.
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Response from EASY-GLISS.COM
Hello Sir, After checking we have not received any email from you. Indeed, there was a slight delay in your order due to May 1st, an email was sent to you when your order was being prepared and another when it was shipped. We invite you to check your spam. We also remind you that we are reachable by phone from Monday to Friday from 9am-12pm and 1:30pm-5pm, our advisors will be happy to answer your questions. Best regards, the Easy-gliss team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2020
I asked for advice because I had a doubt about the size, the return was at my expense...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Hello,
Ordered 2 pairs because on the site the pole was without S unlike the others and in the photo there was only 1 pole. The return slip is at my expense, I do not find that correct.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2020
the delivery person very unpleasant! too bad because the sales service is friendly and efficient, perfect assembly and the skis of dreams :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2020
The delivered fasteners did not match those of the order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
During my order, it was indicated that there were 2 small gifts offered but I did not receive them. Regards
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
5 stars for easy-gliss - 1 star for the DPD delivery service that does not keep its appointments.
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