The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.
Hello ! Thank you very much for taking the time to give us some feedback? We recommend that you simply moisten your wipe, as the page is waterproof and is not designed to absorb water or dry quickly. Our customer service is at your disposal should you need anything else! Have a nice day?
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Adeline
Rating: 3 out of 5
following a purchase from 25/09/2020
Satisfied with the use, I think it will serve me well, we'll see over the long term if it holds up well.Small hitch in the drying of the ink, especially when turning the pages, if you don't wait long enough, it drools on the other side.Another problem with the pen, after 3-4 uses the mechanism to retract the lead no longer works ... Last little point for improvement this time, it would be very practical to have small ribbons in the notebook to find our last notes!
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Response from econotes
Hello Adeline! Thank you for taking the time to give us some feedback? Concerning the pen (drying time and problems with the lead), we've sent you an e-mail so that we can see together what's going on, and of course find a solution. Our customer service is there to help you in any circumstance!?? As for the bookmark idea, we'll be adding it to our suggestions for future improvements, thanks to you!
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Sébastien H.
Rating: 4 out of 5
following a purchase from 25/08/2020
Interesting tool. I've started using it and I hope I'll get into the habit of using only it!
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Response from econotes
Thank you Sébastien for your comment? We are delighted that you like EcoNotebk??. Good use to you Sébastien??
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Hervé B.
Rating: 4 out of 5
following a purchase from 07/09/2020
Update! I've received very professional and friendly help from EcoNotebk, thank you! Following my previous comment, they sent me another model of pen, and I sincerely confirm that it's made a difference :-).the cast is denser, so the line is clean, no more worries about presentation.the ink still needs a little drying time to avoid smudging, I think it's intrinsic to this satin "paper" which doesn't absorb as quickly as ordinary paper. After a reasonable waiting time, it's dry to the touch, and remains sensitive to insistent rubbing by finger sweat, which is normal since it's erasable. By the way, the touch of this "stuff" is like luxury paper, slippery, pleasant. Erasing this denser ink requires more effort, but it works well.All in all, I think it's a lot like a whiteboard for markers, and it can get out of hand if you don't use it properly, but if it's a small board that can be erased at will, it's handy to have the model you can put in your bag ;-) See you in X years, when it's been used 60 times per page. What kind of condition will it be in? Surely a work of art with a patina and a burlesque touch, especially the little patterns I made with a real ballpoint pen, so indelible (I confirm), then only in the corners ;-)And a question for the com/tech department, does its manufacture use a lot of water? as much/more/less than its equivalent in ordinary paper? talk about it would be nice.First use:the notebook is very beautiful and practical, the enclosed explanations are perfect, the erasing and recycling works well. On the other hand, the gel in the pen doesn't set quickly, so noting too quickly or without the right pressure prevents the ink from setting and the whole thing remains very smudgy, and can't be touched until it has dried.there's therefore a risk of loss of legibility through too close contact with the fresh ink, not to mention that it makes the graphic presentation less clear.there's therefore a mismatch between the price and the result obtained, compared with the one presented and hoped for.
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Response from econotes
Hello Hervé! Thank you very much for taking the time to leave us such a detailed review! The ink takes about 10 to 15 seconds to dry. As far as water is concerned, we save up to 100,000 liters for a ton of paper, largely because stone paper is naturally white, whereas wood paper is bleached with water and chemicals. We wish you all the best! Thank you for your confidence?
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Jewelle
Rating: 4 out of 5
following a purchase from 22/09/2020
I love this product. It's really practical. I use it every day in my business. The only drawback is that there's a bit of color left on the sheet, so it doesn't turn completely white. Also, I found that the writing remained "engraved" on the sheet after erasing.
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Response from econotes
Hello ! Thank you very much for your feedback? Concerning the erasing, did you erase well with the lightly moistened wipe? I've just erased a few notes with it and my page is completely white again? Or perhaps you've used a hair dryer? This method is especially recommended if you want to erase the whole notebook quickly, but it's better to use a wipe. In any case, if you have any questions, don't hesitate to contact our customer service team, who will be delighted to help you! See you soon?
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Elise
Rating: 4 out of 5
following a purchase from 17/09/2020
Product conforms . Good after-sales service
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Response from econotes
Hello ! Thank you for your feedback on your order? We're delighted that the EcoNotebk has lived up to your expectations. Best of luck to you?
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Lydie
Rating: 4 out of 5
following a purchase from 19/09/2020
Durable paper, cleans up very well, useful for all kinds of notes and easy to slip into a bag. A recycled cardboard cover and a metal pen with a longer-lasting refill would be even more eco-friendly, but the initiative is interesting and the use satisfactory. A good product.
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Response from econotes
Hello Lydie! Thank you very much for your feedback? We are delighted that you are satisfied! Nice use to you?
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Stéphanie A.
Rating: 3 out of 5
Not recommended for left-handers. The "paper" doesn't absorb the pen quickly, and the hand spreads the bic across the page. Like when, in elementary school, you had to write in ink...
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Delphine A.
Rating: 4 out of 5
following a purchase from 11/09/2020
I LOVE THE 0 TREE FELLED CONCEPT! It looks just like any other notebook, too bad the ink used takes a little while to dry on the page, otherwise it erases very well, there's still a little trace on the page but I think I'm pressing too hard! Bravo for your work and your research!
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Response from econotes
Hello Delphine! Thank you very much for your feedback and support? The drying time is about 15 seconds, but I've sent you an e-mail so that we can discuss this together and check that everything is OK? See you soon!
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Stéphanie A.
Rating: 3 out of 5
following a purchase from 14/09/2020
Not recommended for left-handed users.I'm reliving my childhood nightmares of my hand turning the letters I'd just traced into big pies in spite of myself.Here, the pages are made of a material that doesn't immediately absorb the bic, and the bic doesn't dry out until you touch it with your hand.A shame: I really liked the concept, and the delivery time was very quick.
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Response from econotes
Hello Stéphanie! Thank you for taking the time to give us some feedback? As I've just told you by email, I really can't say whether it's the angle of your wrist when you're writing, or potentially the pen you've received and its ink. I look forward to hearing from you so that we can find a solution!
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Hélène27
Rating: 4 out of 5
following a purchase from 10/09/2020
I am very satisfied with the product. Having compared it with a friend's, there is a slight mark left when erasing with the pen's eraser, which doesn't interfere when rewriting on it. And vs should put an option with a diary? I recommend this purchase.
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Response from econotes
Hello Hélène! Thank you for taking the time to give us feedback on your order? We're delighted to hear that our EcoNotebk has met your expectations. The diary is coming soon! We hope you enjoy it!
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Gilles B.
Rating: 4 out of 5
following a purchase from 08/09/2020
To be seen in the lifespan, and the ease of finding pens.
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Response from econotes
Hello Gilles! Thank you very much for your feedback. I hope that the EcoNotebk has met and will continue to meet your expectations? You can either order EcoNotebk pens or buy Frixion pens. We recommend the Pilot brand. We wish you all the best with your new EcoNotebk?
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Epo
Rating: 3 out of 5
following a purchase from 07/09/2020
I'm not going back on the quality of the A4 notebook and pens, but I think the price is way too high for the pack.
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Response from econotes
Hello ! Thank you for your feedback on your order? The small format is generally favored by our users as a "reminder", a memo, a notebook that slips easily into the bag and allows us to note the ideas that cross our mind during the day? Note also that all dimensions are displayed in cm, so that our customers can get a very precise idea of what they're ordering? I hope you enjoy using it!
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AB
Rating: 4 out of 5
following a purchase from 05/09/2020
One week's use: pluses: eco-friendly, pleasant texture/ minuses: specific pen to see if it lasts long, ink drying time
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Response from econotes
Hello ! Thank you very much for your feedback? We hope you enjoy using your EcoNotebk. Don't hesitate to contact us if you need anything else?
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Adeline F.
Rating: 4 out of 5
following a purchase from 04/09/2020
I'd have liked to have all the pages blank to leave room for my mind-maps... But as for the rest, nothing to complain about!
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Response from econotes
Hello Adeline! Thank you so much for taking the time to give us your feedback? We value our customers' opinions and suggestions. We have noted your request for future developments. I hope you enjoy using EcoNotebk?
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Françoise B.
Rating: 4 out of 5
following a purchase from 03/09/2020
Order as advertised. The booklet is a little small...
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Response from econotes
Hello Françoise! Thank you for taking the time to give us feedback on your order? We'll shortly be offering a slightly larger size than the A7, as your feedback helps us to improve the EcoNotebk. Enjoy your experience!
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Maëlys K.
Rating: 4 out of 5
following a purchase from 03/09/2020
Very good quality, but the ink doesn't dry fast enough
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Response from econotes
Hello Maëlys! Thank you very much for your feedback? I hope you enjoy using your EcoNotebk!
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Evelyne S.
Rating: 2 out of 5
following a purchase from 02/09/2020
I bought this product because the concept seemed interesting. On the other hand, I don't find the writing pleasant at all, nor the erasing with the pen. And I don't see the point of the digital aspect. In short, I must be off target. I'll go back to my classic notebooks and pencil+eraser :)
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Response from econotes
Hello Evelyne! Thank you so much for taking the time to give us feedback on your order. Customer satisfaction is our top priority, and of course it's your feedback that helps us to keep improving? Following our telephone conversation, we look forward to your feedback on the proposed solutions. We hope that the solution provided by email has satisfied your purchase and your experience with us, so please keep us posted! ??
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Mélanie
Rating: 4 out of 5
following a purchase from 30/08/2020
On the face of it, it's great. It works really well. I'm now waiting to see how it performs in use and over time.
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Response from econotes
Hello Mélanie! Thank you for taking the time to give us some feedback on your EcoNotebk? We're really pleased to hear from you and to know that it has met your expectations! Good use to you?
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Alice
Rating: 4 out of 5
following a purchase from 24/08/2020
Comfortable writing, which erases very well. Only slight downside, perhaps linked to my writing speed: when I turn a page, the ink drools a little on the glued pages. I'll try other erasable pens. But I recommend it, especially with the special offers! Very fast shipping. Shame to wrap the pens individually in plastic.
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Response from econotes
Thank you Alice for your detailed review... It's thanks to your feedback that we're able to question and improve our products, and we're currently looking for an alternative solution to plastic packaging (which is still easily recyclable). Good use to you Alice?
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Aurélie
Rating: 2 out of 5
following a purchase from 24/08/2020
Hello, I thought that when I erased there wouldn't be any traces afterwards but the word is still legible even when erased, I find that it doesn't look clean, I'm disappointed.
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Response from econotes
Hello Aurélie, I contacted you by phone on Tuesday (25/08) to tell you how to erase your notes without leaving any marks. I'm delighted to have received your feedback by e-mail, in which you told us that everything was finally working out for the best and thanked us for the advice... Please remember to update your review... Thank you and enjoy!...
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Léa A.
Rating: 3 out of 5
following a purchase from 27/06/2020
A little disappointed with the experience. The company claims to be French and transparent, yet the product I received did not correspond to the one I ordered, seemed to be a foreign product (all in English) and was damaged.Customer service was very responsive, however, and I was able to get a quick refund for the notebook.
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Response from econotes
Thank you for your opinion Léa? As we explained to you by e-mail, the end of containment has made restocking difficult. We have to deliver EcoNotebk with neutral packaging for a short period of time, as they are initially intended for professionals/companies. To ensure that our customers benefit, we are currently offering a substantial discount on our products, details of which can be found on the "Promotions" page of our website. Our customers even find this an excellent opportunity to benefit from our products at reduced prices. You have unfortunately come across a faulty product, which is very rare, and when this happens we immediately remedy the situation with a return and refund or replacement, depending on the customer's request, as you have mentioned. We take care of our customers and listen to their concerns, we offer a money-back guarantee because our products are indeed of high quality? We confirm that the company is French, works with French suppliers and that we are transparent. Everything is indicated on the site, in the menu, or in the footer. We needed to make a few important clarifications to the points raised in your comment, which (in spite of yourself, I'm sure) could have misled readers.
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