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T
Rating: 4 out of 5
Very good. Just some small scratches on the cover
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Customer reviews of econotes
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews
Summary of reviews
The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersB
Rating: 1 out of 5
The last order was unsatisfactory because the notebook had a defect (it erases very poorly, the blue does not erase at all and the quality of the pages is bad) very disappointed... I want a refund
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V
Rating: 4 out of 5
Simple to use site. Fast ordering and delivery. Good tracking of the delivery. Good experience. Keep developing!
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C
Rating: 4 out of 5
All good arrived. These orders are gifts: the qualities - or defects (!) of the products will be described to me by the friends who will receive them...
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H
Rating: 4 out of 5
Beautiful and good product Not cheap but the customization is almost free Very fast delivery However, what I find annoying is the harassment by email that follows the purchase as if we were part of a community and we were friends when I just bought a practical original supply made in France
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C
Rating: 1 out of 5
I am writing this note because I wrote to you to say that I would like to exchange the notepad for a notebook and I still have not received a response from you.
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A
Rating: 4 out of 5
The notebook is in accordance with our order. The pages are soft. We'll see over time if the pens don't leave too many marks.
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N
Rating: 4 out of 5
Order received quickly. The notebooks are quite nice and the design is simple and clean. A few small illustrations, quotes, or winks would be a plus and would make the whole more attractive, but the idea of an erasable notebook (especially since the pen is included) is excellent. To be seen in use. Note that customer service is responsive to requests, good luck to this small business!
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M
Rating: 4 out of 5
Pleasant and easy writing to correct with the "eraser". However, erasing large areas with the spray and microfiber proves complicated for blue/green/red inks while black erases perfectly. I also noticed on my perpetual planner that the "soft" cover gets dirty very easily and peels off. Last remark, the pen holder deforms too quickly and soon becomes useless... but the replacement doesn't cost too much.
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C
Rating: 4 out of 5
I really like the feel of the leaves and the fact that there is no more paper waste. Just one thing that bothers me: you have to erase hard and insist for the word to disappear, and there is still a mark left. So I prefer to use the wipe.
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I
Rating: 1 out of 5
I am very disappointed indeed .... 109 euros for 3 unfortunate kits of 30 repositionable and reusable post-its ... it's greatly exaggerated! I was expecting 30 kits of 30 post-its!!! unclear catalog offer so for me it's a shame
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A
Rating: 4 out of 5
Functional notebook, good size, small "drawback" the ink marks that print on the other page.
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V
Rating: 4 out of 5
It's a very good concept but being left-handed, the ink smudges. So for taking notes and writing quickly, it seems complicated to me...
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H
Rating: 4 out of 5
Great shopping experience, I take away one star because I use e-notes for my architecture studies and 8 hours of classes means a lot of "paper" to scratch, so the number of pages is a bit low for the need; it would be great to be able to choose to have a bit more or to offer additional loose pages for purchase and maybe add them?
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I
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
I bought a notebook for Christmas that I'd already bought for myself, and I'm really pleased with it. The design and format are great. The only downside is that the blue ink refills don't erase as well as the black.
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C
Rating: 2 out of 5
The price is excessive for the product's finish. The spiral is flimsy and I have to tighten it. The covers are neither strong enough nor fixed enough.
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Response from econotes
Mr Thomas,
You have ordered on the site with a description of our products.
You are not satisfied, these things happen.
You left a negative review without telling us about your disappointment.
We contacted you by phone, then by email on our after-sales service to assist you and remind you of our "satisfied or your money back" policy.
You've opted for a refund, but you'd like us to cover the return shipping costs.
This is the case when there is a defect on the product or an error on our part, because we take our responsibilities towards our customers seriously.
When it's your choice to return the order (for which delivery was offered) and everything is as promised, we'll refund you without any problem, but we can't cover the cost of return (no Jeff BEZOS behind econotes).
You're welcome to hand-deliver your order, but there's no obligation to ship it.
You have ordered on the site with a description of our products.
You are not satisfied, these things happen.
You left a negative review without telling us about your disappointment.
We contacted you by phone, then by email on our after-sales service to assist you and remind you of our "satisfied or your money back" policy.
You've opted for a refund, but you'd like us to cover the return shipping costs.
This is the case when there is a defect on the product or an error on our part, because we take our responsibilities towards our customers seriously.
When it's your choice to return the order (for which delivery was offered) and everything is as promised, we'll refund you without any problem, but we can't cover the cost of return (no Jeff BEZOS behind econotes).
You're welcome to hand-deliver your order, but there's no obligation to ship it.
C
Rating: 2 out of 5
Excessive price for quality. Spirals very flimsy, covers too soft and not protective enough.
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J
Rating: 4 out of 5
The idea is brilliant. The notepad is quality. My only problem, which explains the 4 stars, is that the pens are far too liquid. I'm forced to write large if I want to reread, the drying time is far from the 10 to 15 seconds advertised. A thinner pen with a 0.5 point would be better, with less ink running out. According to my test of the day? the 15 seconds are respected on a classic sheet of paper, so the pens will find another support. For this notepad, I opted for friction pens, which work very well.
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Response from econotes
Hello,Thank you for your message, the after-sales service is taking care of the problem with your pens?
C
Rating: 4 out of 5
It was a gift, so be patient, you have to use it first.
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C
Rating: 4 out of 5
It was a gift, so we'll see how it turns out.
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M
Rating: 4 out of 5
The ink takes a long time to dry. So you can't close the notepad right away, or the ink will smudge. Easy to erase, though. Curious to see how long the pencil lasts.
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M
Rating: 4 out of 5
The shipment was fast and careful. The product is of good quality. The only drawback is the drying time of the ink. You can't close the notebook right away, otherwise the ink smudges.
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I
Rating: 4 out of 5
Very good quality, innovative.
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S
Rating: 2 out of 5
I ordered a notebook and stick it. The notebook is nice, but the stick it don't stick except on a pc screen or on the fridge, they don't stick on paper, pockets.... As for the notebook, the interior is top-notch but the cover finish is light for something reusable.
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Response from econotes
Thank you for taking the time to share your feedback, which is invaluable in helping us to improve?????.We are delighted that you liked the notebook and that it met your expectations. However, we're sorry to hear that our Stick-Its didn't entirely meet your expectations??. They are indeed designed to adhere optimally to smooth, flat surfaces, such as screens, fridges or desks. We understand that this may limit their use in certain cases, and we'll take note of your comment to improve our communication on this point in the future....
S
Rating: 2 out of 5
Stick it doesn't stick on paper or even on the reusable notebook. only on a PC screen, a fridge...
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T
Rating: 4 out of 5
Very happy with the notebook and the personalization. Just a little disappointed that the special organizer pages are all duplicated.
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E
Rating: 1 out of 5
It was a great idea! Unfortunately, post it notes are difficult to reuse for confidential information, or even to reuse at all. It's hard to rewrite after erasing (even though the pen came with it, so it's suitable), and it's also hard to reread what's been erased.What I find most disappointing is the customer service. Following a delivery error, they were very reactive, but when I contacted them to talk about this problem of rewriting and confidentiality, there was no response! I find this distressing and unprofessional.
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Response from econotes
Hello,Thank you for taking the time to share your opinion, although we are very sorry to hear of your disappointment... Firstly, regarding your feedback on the stick-it, we fully understand your frustrations. We take your comment very seriously and will be discussing it with our product team to improve it. Secondly, with regard to the lack of response to your second message, we would like to offer you our sincerest apologies. It's absolutely not our policy to leave a customer with no feedback! Unfortunately, we don't seem to have your contact details to investigate further and solve this problem together. Could you please write to us directly at [email protected] or via our contact form on the website? We'd be delighted to find a solution for you. Your experience is important to us, and we hope we can win back your trust. Thank you again for your patience and feedback, which helps us to become better. ??
B
Rating: 4 out of 5
I'm always writing things down and deleting them. It's so simple!
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B
Rating: 4 out of 5
Perfectly erasing pens
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V
Rating: 4 out of 5
It's handy to be able to use several colors, although the green isn't strong enough.
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A
Rating: 2 out of 5
These reusable post-its are a great idea, and yet I'm disappointed :(. Once I've used and erased the post-it (5/5 for this aspect, it wipes clean with a damp cloth), I'm having the time of my life trying to write on it again.... The pen (adequate, I received it with the post-its) doesn't "mark" anymore, I have to press like crazy to get a semblance of ink to mark :(... And even if I let the post-its rest for a few days. And as a result, what I've written and then erased continues to show, because it's so engraved :). Is there anything I'm doing wrong? Thanks.
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Response from econotes
Thank you for your detailed feedback and sorry for this experience! It's possible that the pen you received has a defect. In the meantime, please rest assured that you are using the stick-it correctly. If you press hard, the writing may mark the paper. The paper can be smoothed with a hairdryer: a little trick that sometimes helps! We hope this helps you get the most out of your econotes? product.
G
Rating: 4 out of 5
Very good product, will have to see long-term use to confirm the usefulness of this purchase. Thank you
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G
Rating: 4 out of 5
I thought long and hard before ordering this product. I need to test it over several months to confirm the usefulness of this purchase. Thank you
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A
Rating: 4 out of 5
I fell for the reusable diary. The weekly format with the to-do list is really nice. After writing, you just have to wait a bit for the ink to dry, otherwise it drools...
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M
Rating: 4 out of 5
Excellent and practical to be able to compose your notebook to meet several needs. I'd just have liked to see a perfect design like that of a Swiss competitor, which doesn't allow the use of pens. Better to choose econote for the quality of the product.
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S
Rating: 4 out of 5
I ordered this product because I wanted to reduce the amount of paper I use for my work.the product corresponds to the description, the paper is pleasant and the ink glides smoothly, I was just a little disappointed not to have been able to choose the color of the pen.at the end of my first day of use, the pen showed signs of fatigue and ended up not writing anymore...I then contacted the after sales service and a few days later I received by mail a blue style and a refill of the same color! thank you SAVDe then I am delighted to write on this notebook! The only downside is that there are several applications and I'm looking for the one that will suit me best, the fastest for scanning my notes without wasting time.
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S
Rating: 4 out of 5
Good product, smooth writing, but I'm still looking for the app that suits me best as there are several dedicated apps.
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C
Rating: 1 out of 5
To tell the truth, it's a bit my fault. I thought I'd ordered 10 packs of post-its and not 10 sheets of post-its, so I was very disappointed by this tiny pack and the price I paid. That's it, I won't be recommending them again.
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Response from econotes
Hello Chantal, In this type of case, don't hesitate to contact customer service, as our products are satisfied or your money back. In case you didn't know, each sheet can be reused 500 times, which in your case is equivalent to the purchase of 5,000 standard post-it notes. Customer service will contact you to work out a suitable and satisfactory solution.
S
Rating: 4 out of 5
The only reason I didn't give it 5 stars is that it took a little longer than expected to be received, but otherwise the service is impeccable, I highly recommend it!
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