Customer reviews of econotes

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9,3 /10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews

Summary of reviews

The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.

Reviews 1, 2 and 4 stars

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Magali L.
Rating: 4 out of 5
following a purchase from 21/05/2021
Left-handed, Eco NoteBK advises us against buying their reusable notebooks and pads when we're left-handed... And yet, it's a good exercise to stop smudging and re-learn how to lift the wrist... I love it:. Being able to write down all the ideas that feed my future work without the need for post-its... Being able to erase them when the idea has been used... Scanning important notes that need to be kept track of... The pen and the texture of the pads and feeling the pen glide over the pad... Being able to erase everything and find a clean notebook to start again! A product I'm delighted with, even though I'm a left-handed smudge-maker?
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Response from econotes
Hello Magali! We're really pleased that you like the EcoNotebk and that it suits you? We tend not to recommend our notebooks to left-handed people, as the angle of the hand is often a problem. We've tried to find a solution with our new Made in France notebooks by removing some of the spiral binding? Nice use to you?
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Pauline L.
Rating: 4 out of 5
Personally, I would have liked more pages, but the quality is the same as all the other products! I validate more!
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Séverine B.
Rating: 4 out of 5
Pleasant product to use every day. Erases very well
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Aurore M.
Rating: 4 out of 5
following a purchase from 05/05/2021
Good product, just needs a bookmark
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Response from econotes
Hello Aurore! Thank you very much for your feedback. We are indeed working on an integrated bookmark, it's in progress? See you soon!
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Elsa C.
Rating: 1 out of 5
following a purchase from 04/05/2021
Impossible to order colored refills for the pens, after an unanswered e-mail more than a month ago to customer service to notify them I ventured to order and to indicate in the comments my wish...Big failure I now find myself with 20 black refills!!! This shows a lack of customer service and care in shipping ... I wanted to generalize these tools for my employees and customers ... our group will find something else
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Response from econotes
Hello Elsa! Thank you for your feedback. Stéphen sent you an email on this subject on May 7 but unfortunately did not receive any reply from you. Concerning customer service, you contacted them on March 30 and received a reply the same day, within exactly 22 minutes. This e-mail invited you to send a message when you placed your order so that we could proceed with the manual modification. Please also note that your order did not include any comments from you. As you ordered black refills, black refills will be sent. If you need anything else, don't hesitate to contact us. Have a nice day!
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Rondeau
Rating: 2 out of 5
following a purchase from 02/05/2021
I received a very fragile notebook for an article that claims to last over time... Very thin pages, too light a binding and a cheap felt-tip. All this at a price that deserved better. Very disappointed.
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Response from econotes
Hello ! We're sorry to hear that you're not happy with EcoNotebk. Unfortunately, we realize that we can't please everyone, which is why we offer a money-back guarantee. We're also sorry you've come to such a strong opinion so soon. The pages are very strong, fragile is not the word to describe the EcoNotebk? If you need anything, including returning your order, please do not hesitate to contact customer service directly. Have a nice day?
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Anne S.
Rating: 4 out of 5
Leaves a trace of old writings, but allows worry-free rewriting. The principle is great. To be improved. It's a pity that the recommended application for saving is not free,
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Anne S.
Rating: 4 out of 5
following a purchase from 28/04/2021
Not so white after use.I find the ink doesn't fade well after use.Even heat didn't make the notebook like new again. But it does mean that I don't have to use single-use sheets any more.
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Response from econotes
Hello Anne! Thank you for your feedback? If you have any problems erasing, please contact our customer service department! In the meantime, here are the instructions for use:- The eraser is designed for occasional use, such as for spelling mistakes. The hair dryer is suitable for quick erasing, and can be complemented by a damp wipe.Enjoy your erasing experience?
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Sandrine H.
Rating: 4 out of 5
Satisfied with my second purchase, but I'm sure there's still room for improvement! :)
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Mathilde
Rating: 4 out of 5
following a purchase from 25/04/2021
Product as described. Be careful to wait for the ink to dry before trying to erase, otherwise it will smudge... but for the rest, it's a top product! I use it for work and I'm really happy! Legere deception de ne pas avoir le nouveau modele made in France, quand j'ai commandé mon EcoNotebk il n'etait pad encore disponible (à qq semaines près c'est dommage!)
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Response from econotes
Hello Mathilde! Thank you for your feedback? Indeed, the Made in France models are very recent! We are delighted that you are satisfied with your EcoNotebk?
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Sylvie L.
Rating: 4 out of 5
following a purchase from 25/04/2021
Hello, I'm quite satisfied with my purchase, only a small BEMOL: My pens don't work anymore, I left them in the sun during the afternoon and in the evening they didn't want to write anymore, neither one nor the other.could you explain this problem? Is it recurrent?
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Response from econotes
Hello Sylvie! Thanks for your feedback? Like all pens, there comes a time when they run out of ink. If they still have some, then I invite you to put them in the freezer for an hour, and when you take them out they'll be as good as new. You'll find ink refills for sale on our site. See you soon?
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Mathilde
Rating: 4 out of 5
Product as described. Be careful to wait for the ink to dry before trying to erase, otherwise it will smudge... but for the rest, it's a top product! I use it for work and I'm really happy! Legere deception de ne pas avoir le nouveau modele made in France, quand j'ai commandé mon EcoNotebk il n'était pas encore disponible (à qq semaines près c'est dommage!)
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Pascale V.
Rating: 4 out of 5
following a purchase from 24/04/2021
I'm happy with this notebook, which allows me to write down useful information for my work or everyday life, but also to erase it as soon as it's been processed...no waste of paper ??
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Response from econotes
Hello Pascale! Thank you for your opinion, we are all delighted that you are satisfied? Nice use to you.
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Sandrine G.
Rating: 4 out of 5
following a purchase from 22/04/2021
I like this notebook. Very easy to use.
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Response from econotes
Hello Sandrine! Thank you so much for taking the time to leave us a review of your EcoNotebk? notebook.
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Marie-laure B.
Rating: 4 out of 5
following a purchase from 21/04/2021
There are traces of writing. It also leaves dirty marks when wiped with a damp cloth. An exchange is in progress
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Response from econotes
Hello Marie-Laure! Thank you for your feedback! Following Stéphen's call and explanation of how to use the moistened wipe, I'll let you come back to us in a few days to let us know that everything is now fine for you, and update your review accordingly? Of course, as proposed, if the problem persists, we'll send you a new notebook. If, after all, all goes well when you erase with the moistened wipe, we'll make you a gesture on the damaged page. Have a nice day?
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Pierre C.
Rating: 4 out of 5
following a purchase from 21/04/2021
Very practical. The pen can have difficulty rewriting at times. I no longer "waste" paper!
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Response from econotes
Hello Celine! Thank you so much for your feedback? Don't hesitate to put your pen in the freezer if you need to (or shake it a bit). See you soon!
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Marie-Laure B.
Rating: 1 out of 5
Leaves writing marks when erased and smudges when wiped with a damp cloth. I reported the problem via Messenger, sent photos and that was it - no more news from them.
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Flavien
Rating: 4 out of 5
following a purchase from 19/04/2021
Reusable, pleasant to write with. The price is confusing at first, but clearly worth it.
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Response from econotes
Hello Flavien! Thank you so much for your heart-warming feedback. See you soon?
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Martine D.
Rating: 1 out of 5
following a purchase from 19/04/2021
Sorry but very disappointed. No scam but just glossy paper and erasable ink
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Response from econotes
Hello Martine! Thank you for your feedback. Following your call with Stéphen, we sent you an e-mail to find out how things were going with your EcoNotebk. Please don't hesitate to keep us informed, as our Customer Service team will be happy to help you. Have a nice day?
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sADC
Rating: 4 out of 5
When first used, shave
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Salomé
Rating: 4 out of 5
following a purchase from 09/04/2021
I'm very happy with my Notebook! The only hitch for me is that, being left-handed, I have to be careful to dry the first few lines before continuing to write, otherwise the ink will drool.
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Response from econotes
Hello Salomé! Thank you for your feedback. We're really pleased that you're happy with your EcoNotebk? The ink does take a few seconds to dry! Nice use to you?
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Marion T.
Rating: 4 out of 5
following a purchase from 07/04/2021
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Response from econotes
Hello Marion! Thank you very much for your nice rating, we agree that you are satisfied with your EcoNotebk? Our Customer Service team will be happy to answer any questions you may have about your experience with us. We hope to hear from you soon!
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Claude C.
Rating: 4 out of 5
following a purchase from 23/03/2021
Innovative product that will allow me to reduce my volume of paper after work meetings.... I have ordered 2 A5 notebooks which I hope will be delivered quickly!
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Response from econotes
Hello Claude! Thanks for your feedback; we hope your two EcoNotebk notebooks will meet your expectations?
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Hélène G.
Rating: 4 out of 5
There should be more choice of pattern (small, large squares, line or dot), my brother for whom I took 2 of the notebooks would have preferred lines!
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Depres E.
Rating: 4 out of 5
following a purchase from 20/03/2021
The diary is superb, practical, solid and in a pleasant format. I'll never be without it again. The only drawback is that the pen doesn't dry quickly enough for my taste. As a result, if you close it too quickly, the written trace fades slightly and inks the opposite page (but does it fade??). The possible alternative is to use a commercial erasable pen which dries faster, but it's a shame to have to buy extra plastic in the interests of waste reduction...
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Response from econotes
Hello Elsa! Thank you for your feedback on your diary, we're delighted you're satisfied? It takes a few seconds for the ink to dry, which is one of the characteristics of heat-sensitive ink, but we're working on it!
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Raphaël V.
Rating: 4 out of 5
following a purchase from 19/03/2021
Good product, but when you're writing you mustn't press the pen down on the paper, otherwise the paper will take the mark of the writing, and when you're erasing you just need to let the pen slide over the paper, and if you erase with the wipe you need to do it gently so that the ink on the lines on the notebook doesn't smudge.
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Response from econotes
Hello Raphaël! Further to your email exchange with our customer service department, I'd like to explain a few details to you again... - It's true that you mustn't press. It's not the wipe that produced the marks on your notebook, nor did it cause the print lines to smudge. In fact, the wipe is made of microfiber, so it's impossible for it to be the cause of the notebook's deterioration. As previously advised, erase well with the wipe and nothing else, don't press hard on your pen (it's not a bic) and you'll be able to keep your notebook for years to come?
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Emilie D.
Rating: 4 out of 5
following a purchase from 18/03/2021
Pack received just 1 week ago and so far I'm delighted.
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Response from econotes
Hello Emilie! Thank you for your feedback, we are delighted that you are satisfied?
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Flore G.
Rating: 4 out of 5
following a purchase from 16/03/2021
I haven't had the product for a long time, so I don't have enough hindsight yet. My little notebook seems to be of good quality, you just have to remember not to close it immediately after writing, otherwise it spreads... I'm quite satisfied!
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Response from econotes
Hello Flore! Thank you very much for your feedback? The ink does take a few seconds to dry. We're delighted that you're happy with your EcoNotebk?
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Elie
Rating: 4 out of 5
following a purchase from 15/03/2021
The notebook and notepad are super practical. I scan the pages with my phone, but you have to wait for the ink to dry. The writing rubs off really well with the little cloth soaked in water. The eraser on the pen sometimes leaves traces.
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Response from econotes
Hello Elie! Thank you very much for your feedback? You don't need to press down when you write. The pen should glide over the page, literally? The eraser is more for backup use, for a spelling mistake for example. Good use to you?
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Client
Rating: 1 out of 5
The pens don't work. We have to take their pens.
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Jeremie Z.
Rating: 4 out of 5
following a purchase from 11/03/2021
It's too early to give an opinion, I'll see with use, but I really like the idea and the product is pleasant to use for the moment.
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Response from econotes
Hello Jeremie! Thank you very much for your feedback. We're delighted that you like EcoNotebk?
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Hamidou
Rating: 4 out of 5
following a purchase from 11/03/2021
Super customer service - fast delivery - I'm thrilled with my purchase - fun the pen glides on the sheets - purchase - notebook and notepad - super practical for to do list - no more need for post it - the notepad is permanently in my handbag .Delivered - with black erasable pen - a small wipe and hook to put pen / Notebook I bought in GS Refillable & erasable pen pilot ball frixion: compatible apparently after I can not comment on the lifespan, to see with time, the product seems of good quality the price may seem high but by doing the calculation we find it you reduce your purchases of notebook by reusing material better way to consume - recycling by the lifespan and less waste known by Instagram - super reliable
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Response from econotes
Hello Sylvie! Thank you very much for your detailed feedback, which makes us very happy? Great use and, above all, great savings on paper!
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Kencie J.
Rating: 4 out of 5
Meets my expectations
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Marie-Claire P.
Rating: 4 out of 5
I'd be able to fully appreciate the quality and value for money in use. Find a way to store the wipe in the cover of the notebook, pad, etc. like the pen holder. That would be a plus for me.
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FA
Rating: 4 out of 5
following a purchase from 08/03/2021
Dries very slowly but otherwise very well
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Response from econotes
Hello ! Thank you for your feedback! ?? The ink does indeed need a few seconds to dry, which is typical of this type of heat-sensitive ink. See you soon!
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Marie-Pierre
Rating: 4 out of 5
following a purchase from 04/03/2021
Very good, practical, perfect for people like me who spend their time taking notes!
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Response from econotes
Hello Marie-Pierre! Thank you very much for your feedback! We wish you a long and happy use of your EcoNotebk?
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Jérémy
Rating: 1 out of 5
following a purchase from 01/03/2021
Brilliant! I love the concept, it's eco-friendly, the writing is fluid, and it only rubs off when you want it to with the back of the gel pens, or even better, with my damp cloth. I'm delighted with my purchase and warmly recommend the brand to my friends and family. I've even talked to my employer about it, because the products are so up to date, of such high quality and, what's more, eco-friendly! I just love them!
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Response from econotes
Hello Jérémy! Thank you very much for your feedback? We're really pleased that you like your notebooks so much, and especially that you've told your employer about them? It really warms our hearts! Good use to you! (On the other hand, I don't know if you noticed, but your review is rated at 1*, given your comment, I guess it's a bad manipulation ???)
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Valentine M.
Rating: 4 out of 5
Good-quality notebook and diary, ink erases easily. Neatly packaged and dispatched quickly, the pack provides a complete set of equipment.
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Tom B.
Rating: 4 out of 5
following a purchase from 27/02/2021
Very satisfied, except for the writing sensation . On the presentation videos it looks exactly like a normal pen, but in use it doesn't feel like writing on paper, it feels more translucent. What's more, it drools pretty quickly if you're not really careful, for about thirty seconds after writing... Otherwise quite happy with the products!
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Response from econotes
Hello Tom! Thanks for your message? I invite you to put your pens in the freezer for 1 or 2 hours. This can happen, although rarely, with this type of water-based ink (friction). Once done, you'll be back to classic writing. We're delighted that you're satisfied!
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Sarah S.
Rating: 4 out of 5
following a purchase from 25/02/2021
Order received promptly. The pens take a little while to dry, but once you get used to them it's no problem, even for a left-handed person. Very practical for to-do lists at work.
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Response from econotes
Hi Sarah! Thank you so much for your feedback, we're delighted that EcoNotebk has come in so handy?