Customer reviews of econotes

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews

Summary of reviews

The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.

Reviews 1, 2 and 4 stars

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Eugenie
Rating: 1 out of 5
following a purchase from 14/11/2020
I never received my order and I can't reach you to return my purchase!!! I spent 30 euros and received nothing!!! Where is my order?!
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Response from econotes
Hello Eugénie! Thank you for your message. Following your TrustPilot review, you contacted us by email and telephone. You have now received your parcel. As I was saying, it goes without saying that when we become aware of a fault, in this case with a carrier, we do our utmost to rectify the problem as quickly as possible. For our part, we had dispatched the parcel on time. We are saddened by the rating you have left us, which does not reflect an opinion of our product, but rather a rating of the delivery company, especially as you no longer bother to reply to us or update your review...? Our customers are our number 1 priority, and their satisfaction is even more so. We hope you'll take the time to update your feedback to tell us about your use of notepads. Have a nice day Eugénie.
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Sylvie J.
Rating: 4 out of 5
following a purchase from 09/11/2020
At my age, it's not easy to cut down on paper. I'm not from the screen generation and I often need to take notes or make lists for work or at home, so I think the EcoNotebook is a great idea for continuing to write without wasting paper. I'm very concerned about protecting the environment and I love walking in the forest, so I think this notebook will be a great idea for a Christmas gift! Suggestion for improvement: the notebook lacks a bit of color.
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Response from econotes
Hello Sylvie! The whole team would like to thank you for your comment? We're delighted to hear that you're happy with the EcoNotebk, which makes a great Christmas gift? We're actually working on notebooks with colored covers! We'll let our newsletter subscribers know in advance! Nice use to you?
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Juliette M.
Rating: 4 out of 5
following a purchase from 07/11/2020
Hello, I bought this notebook to feel less guilty, seeing the site I realized that our consumption of paper was sometimes very unnecessary. I went to see the reviews and they were all very positive. Mine is too, I think the price is fair, the idea is good, the notebook is design... I'd say the only problem is for left-handed people who can't write with ink that doesn't dry right away. I hope your industry develops in France, and I recommend this notebook.
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Response from econotes
Hello Juliette! Thank you so much for taking the time to leave us a comment? We're really pleased that EcoNotebk can help you reduce your paper consumption! It's true that for some left-handers, it can be awkward unfortunately, it depends on the angle of your hand when you write. We are indeed working on a French production, but the patent is currently held by a Taiwanese engineer, so this inevitably makes the process longer. We hope you enjoy using your EcoNotebk?
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Alice B.
Rating: 4 out of 5
following a purchase from 07/11/2020
Hi! I really like it, the writing is easy, the scan (with the app) is legible and the eraser doesn't leave a mark, contrary to what I would have thought! The only slight negative is the plastic cover. I don't like it at all, I'd have preferred a cardboard cover, or something else. And it also lacks a storage pocket for the wipe, so I don't lose it (I'm an airhead, you see XD).Otherwise, I'm very satisfied, I'll be able to take all my notes without wasting hundreds of sheets of paper! Thank you very much ^^Good day.
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Response from econotes
Hi Alice! Thank you so much for your cheerful feedback? The whole team is delighted that you're happy with your use of the notebook, and especially that EcoNotebk is helping you save paper! As for the cover, I understand, but I'll pass on the information so that we can think about what we can do in the future?
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ALICE B.
Rating: 4 out of 5
I really like it, the writing is easy, the scan (with the app) is legible and the eraser doesn't leave a mark as I thought it would! The only slight negative is the plastic cover. I don't like it at all, I'd have preferred a cardboard cover, or something else. And it also lacks a storage pocket for the wipe, so I don't lose it (I'm an airhead, you see XD). Otherwise, I'm very satisfied, I'll be able to take all my notes without wasting hundreds of sheets of paper!
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Zoé F.
Rating: 4 out of 5
Great notebook, very practical and fun to use! I sometimes have a little trouble erasing properly but it's soon sorted out.
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Aurore V.
Rating: 4 out of 5
Great products!
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Audrey R.
Rating: 4 out of 5
following a purchase from 22/10/2020
Very practical! Easy to use, reuse, take everywhere... Only downside: the pens empty out very quickly, so you can't fill a notebook with just 1 pen...
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Response from econotes
Hello Audrey! Thank you so much for taking the time to leave us this comment? We're delighted that the EcoNotebk is so useful and practical for you! For the pen, it all depends on how you actually fill the pages, it differs according to use. But if you need it, you can buy refills directly from our site (so you always keep the same pen and save money too??). Good use to you?
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Orlaine C.
Rating: 4 out of 5
following a purchase from 18/10/2020
Too bad you can't use any pen on the Note Book. But otherwise it's still handy with the erasable pen supplied.
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Response from econotes
Hello Orlaine! Thank you for your feedback on the EcoNotebk? You can use any Frixion pen other than ours, but we recommend the Pilot brand, easily found in any store?
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Fanny
Rating: 4 out of 5
following a purchase from 15/10/2020
I was delivered very quickly, even before the original delivery date: - the sturdiness of the paper - it's very pleasant to write on - it's really soft - it erases very well with a damp cloth - I love the tiny notepad, super handy for errands or daily to-do lists The point I like less and which means I'm not giving it 5 stars: - I don't think there are many pages, okay you can rewrite on them, but with a big day you can easily fill the notebook (in higher education or even high school)I'm delighted with my purchase (for now) to see in time if it keeps its promises.
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Response from econotes
Hello Fanny! Thank you for taking the time to give us such comprehensive feedback on your EcoNotebk??? Regarding the number of pages, we've put this on our list of suggestions so that we can improve our notebooks to meet your expectations, so thank you very much! ???
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Jean F.
Rating: 4 out of 5
following a purchase from 14/10/2020
Delighted with the notebooks bought for each of my children, they now ask for a notebook without lines for their drawing.Lili
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Response from econotes
Hello Lili! Thank you so much for your feedback, we're really pleased that your children and you like the notebooks? We will soon have notebooks with blank pages only. You can sign up for the newsletter to be notified when they arrive?
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Thomas A.
Rating: 4 out of 5
Very efficient and practical, I recommend it!
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sophie F.
Rating: 4 out of 5
Great product. The only downside is that you have to wait for the ink to dry, otherwise the writing will smudge. But otherwise it's super pleasant to write on the soft pages. Erases very easily. Top-notch!
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Ellyana
Rating: 4 out of 5
following a purchase from 29/09/2020
I received my econote book a few days ago and have since had the opportunity to test it in part. I really like the half-lined, half-dotted design: it makes it possible to diversify uses. The elastic band so you can always keep it with you is great too, but I often lose the fabric it comes with. I like the feel when writing, even if I was a bit scared at first because of my tendency to get shivers quickly with paper that vaguely resembles photo paper. The pen sometimes jams a bit (as if it had run out of ink even though only one page had been written), but you just have to shake it a bit from time to time. As for the methods used to erase the notebook: I noticed that you have to force it a bit to erase well with the tip of the pen, and above all wait until it's quite dry (so it doesn't slobber), which isn't horrible as it dries quickly, but did bother me a bit at first. I tested the moisture wipe and it worked very well, even for a preciison stain (by folding the fabric), but the pen marks seemed to stay on it, so we'll have to see how long it lasts. Suggestion for improvement: a case embedded in the notebook would be great for not losing the cloth (just slipped between the pages it's very easy to lose, I'm constantly looking for it.
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Response from econotes
Hello Ellyana! Thank you very much for your feedback, which makes us very happy? We take note of all your suggestions for improvement, it's this kind of feedback that helps us to improve. You can indeed erase with the style tip. Of course, it's not as fast and gentle as the wipe we recommend above all, but if you want precise erasing, it's always useful. As for the pen, the ink takes around 10 to 15 seconds to dry. We hope you enjoy using your notebook?
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Amandine
Rating: 4 out of 5
following a purchase from 27/09/2020
Well received in time. The kids love it, they can draw, erase, start over... see how it goes... I'm happy with the product.
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Response from econotes
Hello Amandine! Thank you very much for your comment? We're delighted that you and your children are happy with our EcoNotebk, and that they're enjoying it! ?? We wish you all the best with it?
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Anonyme
Rating: 4 out of 5
following a purchase from 26/09/2020
The EcoNotebk is really super practical and high quality. I like the fact that I can easily erase text/images with water or a hairdryer. The pens on offer write quite fluidly and dry quite well. You still have to wait a few seconds before turning the page. As for the app for scanning the pages, it's pretty well done. I'm sorry, however, that it's not entirely free with the purchase of the EcoNotebk. Finally, an integrated bookmark would be a nice addition to the EcoNotebk.
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Response from econotes
Hello ! Thank you very much for your feedback, which makes us very happy? We are delighted to see that EcoNotebk has met your expectations. Regarding the bookmark, we've added it to our list of suggestions, thank you very much!
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CT
Rating: 4 out of 5
following a purchase from 26/09/2020
Drying takes time after wiping with a damp cloth.
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Response from econotes
Hello ! Thank you very much for taking the time to give us some feedback? We recommend that you simply moisten your wipe, as the page is waterproof and is not designed to absorb water or dry quickly. Our customer service is at your disposal should you need anything else! Have a nice day?
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Sébastien H.
Rating: 4 out of 5
following a purchase from 25/08/2020
Interesting tool. I've started using it and I hope I'll get into the habit of using only it!
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Response from econotes
Thank you Sébastien for your comment? We are delighted that you like EcoNotebk??. Good use to you Sébastien??
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Hervé B.
Rating: 4 out of 5
following a purchase from 07/09/2020
Update! I've received very professional and friendly help from EcoNotebk, thank you! Following my previous comment, they sent me another model of pen, and I sincerely confirm that it's made a difference :-).the cast is denser, so the line is clean, no more worries about presentation.the ink still needs a little drying time to avoid smudging, I think it's intrinsic to this satin "paper" which doesn't absorb as quickly as ordinary paper. After a reasonable waiting time, it's dry to the touch, and remains sensitive to insistent rubbing by finger sweat, which is normal since it's erasable. By the way, the touch of this "stuff" is like luxury paper, slippery, pleasant. Erasing this denser ink requires more effort, but it works well.All in all, I think it's a lot like a whiteboard for markers, and it can get out of hand if you don't use it properly, but if it's a small board that can be erased at will, it's handy to have the model you can put in your bag ;-) See you in X years, when it's been used 60 times per page. What kind of condition will it be in? Surely a work of art with a patina and a burlesque touch, especially the little patterns I made with a real ballpoint pen, so indelible (I confirm), then only in the corners ;-)And a question for the com/tech department, does its manufacture use a lot of water? as much/more/less than its equivalent in ordinary paper? talk about it would be nice.First use:the notebook is very beautiful and practical, the enclosed explanations are perfect, the erasing and recycling works well. On the other hand, the gel in the pen doesn't set quickly, so noting too quickly or without the right pressure prevents the ink from setting and the whole thing remains very smudgy, and can't be touched until it has dried.there's therefore a risk of loss of legibility through too close contact with the fresh ink, not to mention that it makes the graphic presentation less clear.there's therefore a mismatch between the price and the result obtained, compared with the one presented and hoped for.
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Response from econotes
Hello Hervé! Thank you very much for taking the time to leave us such a detailed review! The ink takes about 10 to 15 seconds to dry. As far as water is concerned, we save up to 100,000 liters for a ton of paper, largely because stone paper is naturally white, whereas wood paper is bleached with water and chemicals. We wish you all the best! Thank you for your confidence?
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Jewelle
Rating: 4 out of 5
following a purchase from 22/09/2020
I love this product. It's really practical. I use it every day in my business. The only drawback is that there's a bit of color left on the sheet, so it doesn't turn completely white. Also, I found that the writing remained "engraved" on the sheet after erasing.
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Response from econotes
Hello ! Thank you very much for your feedback? Concerning the erasing, did you erase well with the lightly moistened wipe? I've just erased a few notes with it and my page is completely white again? Or perhaps you've used a hair dryer? This method is especially recommended if you want to erase the whole notebook quickly, but it's better to use a wipe. In any case, if you have any questions, don't hesitate to contact our customer service team, who will be delighted to help you! See you soon?
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Elise
Rating: 4 out of 5
following a purchase from 17/09/2020
Product conforms . Good after-sales service
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Response from econotes
Hello ! Thank you for your feedback on your order? We're delighted that the EcoNotebk has lived up to your expectations. Best of luck to you?
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Lydie
Rating: 4 out of 5
following a purchase from 19/09/2020
Durable paper, cleans up very well, useful for all kinds of notes and easy to slip into a bag. A recycled cardboard cover and a metal pen with a longer-lasting refill would be even more eco-friendly, but the initiative is interesting and the use satisfactory. A good product.
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Response from econotes
Hello Lydie! Thank you very much for your feedback? We are delighted that you are satisfied! Nice use to you?
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Delphine A.
Rating: 4 out of 5
following a purchase from 11/09/2020
I LOVE THE 0 TREE FELLED CONCEPT! It looks just like any other notebook, too bad the ink used takes a little while to dry on the page, otherwise it erases very well, there's still a little trace on the page but I think I'm pressing too hard! Bravo for your work and your research!
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Response from econotes
Hello Delphine! Thank you very much for your feedback and support? The drying time is about 15 seconds, but I've sent you an e-mail so that we can discuss this together and check that everything is OK? See you soon!
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Hélène27
Rating: 4 out of 5
following a purchase from 10/09/2020
I am very satisfied with the product. Having compared it with a friend's, there is a slight mark left when erasing with the pen's eraser, which doesn't interfere when rewriting on it. And vs should put an option with a diary? I recommend this purchase.
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Response from econotes
Hello Hélène! Thank you for taking the time to give us feedback on your order? We're delighted to hear that our EcoNotebk has met your expectations. The diary is coming soon! We hope you enjoy it!
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Gilles B.
Rating: 4 out of 5
following a purchase from 08/09/2020
To be seen in the lifespan, and the ease of finding pens.
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Response from econotes
Hello Gilles! Thank you very much for your feedback. I hope that the EcoNotebk has met and will continue to meet your expectations? You can either order EcoNotebk pens or buy Frixion pens. We recommend the Pilot brand. We wish you all the best with your new EcoNotebk?
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AB
Rating: 4 out of 5
following a purchase from 05/09/2020
One week's use: pluses: eco-friendly, pleasant texture/ minuses: specific pen to see if it lasts long, ink drying time
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Response from econotes
Hello ! Thank you very much for your feedback? We hope you enjoy using your EcoNotebk. Don't hesitate to contact us if you need anything else?
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Adeline F.
Rating: 4 out of 5
following a purchase from 04/09/2020
I'd have liked to have all the pages blank to leave room for my mind-maps... But as for the rest, nothing to complain about!
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Response from econotes
Hello Adeline! Thank you so much for taking the time to give us your feedback? We value our customers' opinions and suggestions. We have noted your request for future developments. I hope you enjoy using EcoNotebk?
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Françoise B.
Rating: 4 out of 5
following a purchase from 03/09/2020
Order as advertised. The booklet is a little small...
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Response from econotes
Hello Françoise! Thank you for taking the time to give us feedback on your order? We'll shortly be offering a slightly larger size than the A7, as your feedback helps us to improve the EcoNotebk. Enjoy your experience!
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Maëlys K.
Rating: 4 out of 5
following a purchase from 03/09/2020
Very good quality, but the ink doesn't dry fast enough
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Response from econotes
Hello Maëlys! Thank you very much for your feedback? I hope you enjoy using your EcoNotebk!
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Evelyne S.
Rating: 2 out of 5
following a purchase from 02/09/2020
I bought this product because the concept seemed interesting. On the other hand, I don't find the writing pleasant at all, nor the erasing with the pen. And I don't see the point of the digital aspect. In short, I must be off target. I'll go back to my classic notebooks and pencil+eraser :)
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Response from econotes
Hello Evelyne! Thank you so much for taking the time to give us feedback on your order. Customer satisfaction is our top priority, and of course it's your feedback that helps us to keep improving? Following our telephone conversation, we look forward to your feedback on the proposed solutions. We hope that the solution provided by email has satisfied your purchase and your experience with us, so please keep us posted! ??
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Mélanie
Rating: 4 out of 5
following a purchase from 30/08/2020
On the face of it, it's great. It works really well. I'm now waiting to see how it performs in use and over time.
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Response from econotes
Hello Mélanie! Thank you for taking the time to give us some feedback on your EcoNotebk? We're really pleased to hear from you and to know that it has met your expectations! Good use to you?
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Alice
Rating: 4 out of 5
following a purchase from 24/08/2020
Comfortable writing, which erases very well. Only slight downside, perhaps linked to my writing speed: when I turn a page, the ink drools a little on the glued pages. I'll try other erasable pens. But I recommend it, especially with the special offers! Very fast shipping. Shame to wrap the pens individually in plastic.
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Response from econotes
Thank you Alice for your detailed review... It's thanks to your feedback that we're able to question and improve our products, and we're currently looking for an alternative solution to plastic packaging (which is still easily recyclable). Good use to you Alice?
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Aurélie
Rating: 2 out of 5
following a purchase from 24/08/2020
Hello, I thought that when I erased there wouldn't be any traces afterwards but the word is still legible even when erased, I find that it doesn't look clean, I'm disappointed.
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Response from econotes
Hello Aurélie, I contacted you by phone on Tuesday (25/08) to tell you how to erase your notes without leaving any marks. I'm delighted to have received your feedback by e-mail, in which you told us that everything was finally working out for the best and thanked us for the advice... Please remember to update your review... Thank you and enjoy!...