Customer reviews of econotes

9,3 /10

Based on 1 675 published reviews

5 1 290 77% 4 265 16% 3 70 4% 2 24 1% 1 26 2%

Summary of reviews

The store consistently delivers fast shipping and items that match or exceed expectations, with customers highlighting quick delivery, careful packaging, and items arriving in perfect condition. The product range and design stand out for practicality and aesthetics, including erasable notebooks, co-create packs, and planners that are described as visually appealing, useful for planning and note-taking, and appreciated for their environmental concept. Customer service is noted as responsive, attentive, and accommodating, with praise for clear communication and a helpful, friendly approach. Overall, customers mention reliable performance, durable and practical products, and a satisfying shopping experience.

Reviews 1, 3 and 4 stars

Reset filters

Léa A.

Published on 16/07/2020 à 16h31 following a purchase from 27/06/2020

A little disappointed with the experience. The company claims to be French and transparent, yet the product I received did not correspond to the one I ordered, seemed to be a foreign product (all in English) and was damaged.Customer service was very responsive, however, and I was able to get a quick refund for the notebook.

Translated reviews

Response from econotes

Thank you for your opinion Léa? As we explained to you by e-mail, the end of containment has made restocking difficult. We have to deliver EcoNotebk with neutral packaging for a short period of time, as they are initially intended for professionals/companies. To ensure that our customers benefit, we are currently offering a substantial discount on our products, details of which can be found on the "Promotions" page of our website. Our customers even find this an excellent opportunity to benefit from our products at reduced prices. You have unfortunately come across a faulty product, which is very rare, and when this happens we immediately remedy the situation with a return and refund or replacement, depending on the customer's request, as you have mentioned. We take care of our customers and listen to their concerns, we offer a money-back guarantee because our products are indeed of high quality? We confirm that the company is French, works with French suppliers and that we are transparent. Everything is indicated on the site, in the menu, or in the footer. We needed to make a few important clarifications to the points raised in your comment, which (in spite of yourself, I'm sure) could have misled readers.