The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.
I hesitated for a long time but I don't regret my purchase. Personally, I have a problem with erasing because I use Pilot's Frixion pens, which have a fine point, and they leave slight marks. When I used the hair dryer, it erased the back pages too. But the econotebk team gave me the "trick" to get rid of the slight traces that remained.
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Response from econotes
Thank you Emily for your feedback! I'm delighted to hear that you're happy with your EcoNotebk and to know that the team has been there to help you?
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Client
Rating: 4 out of 5
following a purchase from 31/08/2021
good products, but still not perfect.the ink dries slowly when you enter notes on several pages, so you have to wait for them to fade.after a full use, they dry well, but there are still traces.finally, the pencils are a little thick for my taste.but they're still good products and I won't be going back to traditional paper notebooks.
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Response from econotes
Thanks for the review! Concerning the ink, this is indeed one of the characteristics of heat-sensitive ink, which takes a few seconds to dry just like a fountain pen. But it's thanks to this technology that we can offer a reusable notebook ???? I can give you a little tip for recalcitrant ink: The heat of the hairdryer is used to slightly warm the ink so that it can be reshaped. Simply heat for 30 seconds and then wipe with a damp cloth to remove all traces for good! I hope I've been able to help you?
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Florence V.
Rating: 4 out of 5
following a purchase from 16/08/2021
Very good, no surprises
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Response from econotes
Thank you Florence! We're doing our best to offer our EcoNoteurs a great tool?
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Justine
Rating: 4 out of 5
following a purchase from 18/08/2021
I'm very happy with my new diary, which I'll be able to use and re-use for a long time to come! The format and design are top-notch, but there's one small drawback: you have to wait a (very) long time for the ink to dry, and when you erase with the eraser on the pen, it "slobbers" around the pre-printed ink and makes ugly smudges.
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Response from econotes
Hello Justine! We're delighted to hear that your agent has become an everyday tool for you! It's true that the ink takes a few seconds to dry, just like a fountain pen? ! It's thanks to heat-sensitive ink that we've been able to offer a reusable notebook! If you have a problem with the ink drooling with the eraser, customer service will get back to you ??
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Nico
Rating: 1 out of 5
I haven't received anything because of an order problem, so I can't give a positive review of the product... I'm waiting for a reply from customer service...
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Nico
Rating: 1 out of 5
following a purchase from 12/08/2021
Delivery problem, I haven't received anything... I'm waiting for an answer from customer service...
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Response from econotes
Update 16/09/2021: Following your email confirming the resolution of your problem (still related to the carrier but not to the product or our service), we haven't heard from you since our invitation to update your review. Hello Nicolas! You contacted us to let us know that your parcel was not present at the relay point. Pénélope from customer service got back to you the same day. We made some enquiries and it turned out that your parcel had indeed been collected from the relay point, against signature. A worldwide parcel is collected against a signature and proof of identity. We obtained the signature used and sent it to you. Despite this, we continue to believe in your good faith. To this day, we are still waiting for your declaration of non-receipt of the parcel and the copy of your ID to act on your behalf with Mondial Relay. I'd like to remind you that we're currently talking to you about taking action with Mondial Relay, even though your parcel was collected from the relay point, in exchange for an ID and a signature. Do you understand that we're not the right people to blame?
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Patricia P.
Rating: 4 out of 5
Good product, but the organization of the Pages needs to be reviewed: group together month and week pages.
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Patricia P.
Rating: 4 out of 5
following a purchase from 07/08/2021
A good concept, it might be a good idea not to write the months so that everyone can start their year when they want and leave the month planning page with the weeks.
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Response from econotes
Thanks for your feedback Patricia! It's definitely a solution worth considering, thank you?
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Chris
Rating: 4 out of 5
following a purchase from 21/07/2021
HelloVery good articleGood after-sales serviceI'm taking off just one star for the use of the hair dryer, which I still don't think is environmentally friendly... but this type of article is close to perfection!
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Response from econotes
Hi Chris, thanks for the great feedback! Using the hairdryer is an option for stubborn ink that's been there for a long time, but we recommend using the wipe?
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Mylène R.
Rating: 1 out of 5
following a purchase from 07/07/2021
The ink doesn't dry, and you have to wait several minutes before you can turn a page so that there are no marks, not at all satisfied.
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Response from econotes
Hello Mylène, I'm sorry to hear about your disappointment. I also see that you haven't contacted our customer service department to let us know. Please be assured that our customer service team is here to help you with any problems you may encounter. It's never happened that the ink took several minutes to dry, so we'll first work with you to find out what the problem is (via Visio, for example), and if necessary we'll send you a new notebook and new pens. Keep an eye on your mailbox, and don't hesitate to update your opinion once you've spoken to the after-sales service?
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Mylène R.
Rating: 1 out of 5
Not at all satisfied, the ink doesn't dry after a few seconds as described but after several minutes, so it's not easy to take notes, and as soon as you turn a page, the ink leaves traces...
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Adeline
Rating: 4 out of 5
following a purchase from 04/07/2021
Order processed quickly. Very happy with the service. The product corresponds to my expectations. Only one small drawback: the ink takes a little time to dry.
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Response from econotes
Hello Elsa! Thank you for your feedback on your EcoNotebk, we're delighted you're satisfied? The ink does indeed take a few seconds to dry, which is one of the characteristics of heat-sensitive ink. Just like a fountain pen takes a few seconds to dry! ????
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Clémence D.
Rating: 4 out of 5
following a purchase from 24/06/2021
Unfortunately, the product (the diary) doesn't seem to be perfectly finished: everything erases very well, but sometimes leaves slight brown marks that are impossible to remove, the drying time is long and the red pen is impossible to erase without a hairdryer... However, the idea is excellent, erasing is easy and the writing sensation is very pleasant. After-sales service is also more than responsive and very efficient, and I received a new diary very quickly after the first one was very faulty. For the price as it stands, this is a little disappointing for perfectionists like me, but the brand seems to be more than acting in good faith, which is very encouraging!
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Response from econotes
Hello Clémence! Thank you so much for taking the time to give us some feedback? Following your e-mail alerting us to these problems with marks that are impossible to remove, we sent you a new diary. Has the problem been solved? Customer service will send you an email so that you can check it out together! See you soon!
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Caroline M.
Rating: 4 out of 5
Relatively solid but still expensive
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Anonyme
Rating: 4 out of 5
Very nice notebook that's going to save me a lot of wasted paper, bravo for the concept, it's brilliant! Erasing with an eraser or wipe leaves stains that don't go away, even with a hairdryer, which is a shame. Erasing with a hairdryer works very well, but it's less practical than the wipe (erasing a full page on both sides, with the risk of erasing the page next to it). Despite these minor drawbacks, which make it a little expensive, congratulations again on this forward-looking concept. Keep improving your products, it's worth it.
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Client(e)
Rating: 4 out of 5
following a purchase from 04/06/2021
Simple order, fast arrival, nothing to say.
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Response from econotes
Hello ! Thank you very much for your feedback on your order?
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client(e)
Rating: 4 out of 5
Comma de at the top fast delivery, rather good to see the holding in time.
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Aurélie D.
Rating: 4 out of 5
Pros: nice product, the cover seems solid over the long term, nice paper quality, it's pleasant to write on the pages, the ink fades completely with a wet cloth. Minuses: the ink takes a long time to dry, it doesn't erase as well with a slightly damp cloth and leaves marks that don't come off, even worse with the eraser, although I used it for a small character but it left horrible marks that don't come off at all, I don't recommend the eraser... Overall, a good product that matches descriptions and expectations, but still a bit expensive.
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Séverine B.
Rating: 4 out of 5
following a purchase from 05/05/2021
Very pleasant writing on paper. A few pages are badly printed, but the whole thing is very pleasant for everyday note-taking at work.Edit: top-notch customer service. They sent me a brand new notebook to make up for the printing problems with the first one. Many thanks to them.
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Response from econotes
Hello Séverine! Thank you very much for your feedback! Concerning the problem with the pages, I'll ask customer service to contact you. See you soon?
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Claire
Rating: 4 out of 5
The diary sheets are very soft, and the writing is very pleasant! The only small drawback is that when erasing, you mustn't rub with the line, otherwise the printed lines tend to smudge and are indelible. It's better to use a wet wipe rather than a slightly damp one - it works really well! and leave to dry well afterwards! I'm convinced by these products, and I'm thinking of buying the A4 notebook soon!
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Magali L.
Rating: 4 out of 5
following a purchase from 21/05/2021
Left-handed, Eco NoteBK advises us against buying their reusable notebooks and pads when we're left-handed... And yet, it's a good exercise to stop smudging and re-learn how to lift the wrist... I love it:. Being able to write down all the ideas that feed my future work without the need for post-its... Being able to erase them when the idea has been used... Scanning important notes that need to be kept track of... The pen and the texture of the pads and feeling the pen glide over the pad... Being able to erase everything and find a clean notebook to start again! A product I'm delighted with, even though I'm a left-handed smudge-maker?
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Response from econotes
Hello Magali! We're really pleased that you like the EcoNotebk and that it suits you? We tend not to recommend our notebooks to left-handed people, as the angle of the hand is often a problem. We've tried to find a solution with our new Made in France notebooks by removing some of the spiral binding? Nice use to you?
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Pauline L.
Rating: 4 out of 5
Personally, I would have liked more pages, but the quality is the same as all the other products! I validate more!
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Séverine B.
Rating: 4 out of 5
Pleasant product to use every day. Erases very well
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Aurore M.
Rating: 4 out of 5
following a purchase from 05/05/2021
Good product, just needs a bookmark
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Response from econotes
Hello Aurore! Thank you very much for your feedback. We are indeed working on an integrated bookmark, it's in progress? See you soon!
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Elsa C.
Rating: 1 out of 5
following a purchase from 04/05/2021
Impossible to order colored refills for the pens, after an unanswered e-mail more than a month ago to customer service to notify them I ventured to order and to indicate in the comments my wish...Big failure I now find myself with 20 black refills!!! This shows a lack of customer service and care in shipping ... I wanted to generalize these tools for my employees and customers ... our group will find something else
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Response from econotes
Hello Elsa! Thank you for your feedback. Stéphen sent you an email on this subject on May 7 but unfortunately did not receive any reply from you. Concerning customer service, you contacted them on March 30 and received a reply the same day, within exactly 22 minutes. This e-mail invited you to send a message when you placed your order so that we could proceed with the manual modification. Please also note that your order did not include any comments from you. As you ordered black refills, black refills will be sent. If you need anything else, don't hesitate to contact us. Have a nice day!
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Anne S.
Rating: 4 out of 5
Leaves a trace of old writings, but allows worry-free rewriting. The principle is great. To be improved. It's a pity that the recommended application for saving is not free,
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Anne S.
Rating: 4 out of 5
following a purchase from 28/04/2021
Not so white after use.I find the ink doesn't fade well after use.Even heat didn't make the notebook like new again. But it does mean that I don't have to use single-use sheets any more.
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Response from econotes
Hello Anne! Thank you for your feedback? If you have any problems erasing, please contact our customer service department! In the meantime, here are the instructions for use:- The eraser is designed for occasional use, such as for spelling mistakes. The hair dryer is suitable for quick erasing, and can be complemented by a damp wipe.Enjoy your erasing experience?
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Sandrine H.
Rating: 4 out of 5
Satisfied with my second purchase, but I'm sure there's still room for improvement! :)
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Mathilde
Rating: 4 out of 5
following a purchase from 25/04/2021
Product as described. Be careful to wait for the ink to dry before trying to erase, otherwise it will smudge... but for the rest, it's a top product! I use it for work and I'm really happy! Legere deception de ne pas avoir le nouveau modele made in France, quand j'ai commandé mon EcoNotebk il n'etait pad encore disponible (à qq semaines près c'est dommage!)
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Response from econotes
Hello Mathilde! Thank you for your feedback? Indeed, the Made in France models are very recent! We are delighted that you are satisfied with your EcoNotebk?
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Sylvie L.
Rating: 4 out of 5
following a purchase from 25/04/2021
Hello, I'm quite satisfied with my purchase, only a small BEMOL: My pens don't work anymore, I left them in the sun during the afternoon and in the evening they didn't want to write anymore, neither one nor the other.could you explain this problem? Is it recurrent?
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Response from econotes
Hello Sylvie! Thanks for your feedback? Like all pens, there comes a time when they run out of ink. If they still have some, then I invite you to put them in the freezer for an hour, and when you take them out they'll be as good as new. You'll find ink refills for sale on our site. See you soon?
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Mathilde
Rating: 4 out of 5
Product as described. Be careful to wait for the ink to dry before trying to erase, otherwise it will smudge... but for the rest, it's a top product! I use it for work and I'm really happy! Legere deception de ne pas avoir le nouveau modele made in France, quand j'ai commandé mon EcoNotebk il n'était pas encore disponible (à qq semaines près c'est dommage!)
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Pascale V.
Rating: 4 out of 5
following a purchase from 24/04/2021
I'm happy with this notebook, which allows me to write down useful information for my work or everyday life, but also to erase it as soon as it's been processed...no waste of paper ??
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Response from econotes
Hello Pascale! Thank you for your opinion, we are all delighted that you are satisfied? Nice use to you.
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Sandrine G.
Rating: 4 out of 5
following a purchase from 22/04/2021
I like this notebook. Very easy to use.
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Response from econotes
Hello Sandrine! Thank you so much for taking the time to leave us a review of your EcoNotebk? notebook.
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Marie-laure B.
Rating: 4 out of 5
following a purchase from 21/04/2021
There are traces of writing. It also leaves dirty marks when wiped with a damp cloth. An exchange is in progress
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Response from econotes
Hello Marie-Laure! Thank you for your feedback! Following Stéphen's call and explanation of how to use the moistened wipe, I'll let you come back to us in a few days to let us know that everything is now fine for you, and update your review accordingly? Of course, as proposed, if the problem persists, we'll send you a new notebook. If, after all, all goes well when you erase with the moistened wipe, we'll make you a gesture on the damaged page. Have a nice day?
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Pierre C.
Rating: 4 out of 5
following a purchase from 21/04/2021
Very practical. The pen can have difficulty rewriting at times. I no longer "waste" paper!
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Response from econotes
Hello Celine! Thank you so much for your feedback? Don't hesitate to put your pen in the freezer if you need to (or shake it a bit). See you soon!
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Marie-Laure B.
Rating: 1 out of 5
Leaves writing marks when erased and smudges when wiped with a damp cloth. I reported the problem via Messenger, sent photos and that was it - no more news from them.
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Flavien
Rating: 4 out of 5
following a purchase from 19/04/2021
Reusable, pleasant to write with. The price is confusing at first, but clearly worth it.
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Response from econotes
Hello Flavien! Thank you so much for your heart-warming feedback. See you soon?
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Martine D.
Rating: 1 out of 5
following a purchase from 19/04/2021
Sorry but very disappointed. No scam but just glossy paper and erasable ink
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Response from econotes
Hello Martine! Thank you for your feedback. Following your call with Stéphen, we sent you an e-mail to find out how things were going with your EcoNotebk. Please don't hesitate to keep us informed, as our Customer Service team will be happy to help you. Have a nice day?
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sADC
Rating: 4 out of 5
When first used, shave
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Salomé
Rating: 4 out of 5
following a purchase from 09/04/2021
I'm very happy with my Notebook! The only hitch for me is that, being left-handed, I have to be careful to dry the first few lines before continuing to write, otherwise the ink will drool.
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Response from econotes
Hello Salomé! Thank you for your feedback. We're really pleased that you're happy with your EcoNotebk? The ink does take a few seconds to dry! Nice use to you?
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