The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.
I ordered stick-it and out of the batch, half were defective.I contacted the "sav" and a batch was sent back to me by chronopost (that's good!) BUT when I wanted to pick it up at the relay point (within the time limit imposed), the professional of this relay point had just sent back all these parcels via chronopost because she was going to close her shop.) BUT when I tried to collect it from the relay point (within the time limit), the professional at the relay point had just sent back all the parcels via chronopost because she was going to close her store. So to date, I haven't collected the batch and I've had no news from either econotes or chronopost as to where and when I'll be able to get it.
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Response from econotes
Hello Sandra, Thank you for your feedback and sorry for the situation. The problem is indeed with the carrier. We have not yet received your return package, so we were not informed of the problem. Our customer service team will be in touch with you shortly to sort this out, so please don't hesitate to contact them directly in this type of situation. Thank you for your patience!
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Sandra J.
Rating: 3 out of 5
defective lot on the two ordered return of a free lot :-D but pb with point relais and chronopost without news of econotes
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Suzanne D.
Rating: 4 out of 5
following a purchase from 09/08/2024
The only reason I didn't give it 5 stars is that it took a little longer than expected to be received, but otherwise the service is impeccable, I highly recommend it!
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Céline S.
Rating: 4 out of 5
Very practical, but wear and maintenance on the erasable side remains to be seen.
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Alexandra E.
Rating: 4 out of 5
following a purchase from 31/07/2024
The practicality of being able to erase ad infinitum lives up to its promise, and I'm pleased with it because it's part of my zero-waste approach. On the other hand, I was expecting a slightly thicker notebook, to see if it would stand up to the test of time. Also, a cover page where you could write the owner's name, surname, etc. would be a nice touch ;)
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Caroline G.
Rating: 4 out of 5
following a purchase from 25/07/2024
Delighted with my purchase, one more ecogesture! A few small improvements to make, if I have to give 2: a directory at the end of the notebook, a ruler for easier access to the current week.Nice idea, nice initiative, I agree!
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Martine C.
Rating: 4 out of 5
following a purchase from 24/07/2024
I like to write with a pen that glides over the paper without sticking. It's easy to erase without leaving a trace. If you heat the paper to erase a large area, be careful not to heat too much, as the following pages will also be erased.
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Martine C.
Rating: 4 out of 5
The pen glides perfectly over the paper without catching, making writing a pleasure.
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Vanessa
Rating: 4 out of 5
following a purchase from 17/07/2024
I'm very happy with my notebooks, which are very practical and of excellent quality. I only regret that the tip of the pen is a little round, not fine enough, and that the wipe retains too many marks. These are just small details and I would 100% recommend the product.
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Cornet T.
Rating: 4 out of 5
following a purchase from 16/07/2024
I'm a little disappointed by the drying time, which isn't very long but can be annoying if you're not careful.
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Dylan
Rating: 3 out of 5
following a purchase from 05/07/2024
The material of the pages and the pens don't allow for quality writing, and you can't alternate between a blank page and a line. NB: discussions with Lucie are constructive in finding solutions.
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Response from econotes
Thank you for your feedback, Dylan, and for your objectivity during our discussions. We understand that the product is not suitable for your use. You benefit from our money-back guarantee, which will take effect as soon as we receive your package, as promised. ????Hopefully we've earned a few more stars in your eyes. ?
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Lucie
Rating: 4 out of 5
following a purchase from 18/06/2024
It's a great concept to be able to erase and start again! The only thing is, you can still read despite the eraser, I think. Slightly, of course!
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Response from econotes
Thank you for your feedback Lucie! ?? We're delighted you like the concept. For erasing, in addition to the eraser, you can use the wipe with water or a hair dryer for the most stubborn marks ??
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Demie L.
Rating: 4 out of 5
following a purchase from 07/06/2024
The.product.arrived.fairly.quickly
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Response from econotes
Thank you for your feedback! ?? We are delighted with the speed of delivery.
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germain P.
Rating: 4 out of 5
the content of the product is very good, but there's no option with or without a pen, and the matte cover (like silicone) is a bad choice, with all traces visible and unpleasant to the touch. The possibility of choosing 3 types of page for a notebook is a good formula.
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Demie L.
Rating: 2 out of 5
I received it with holes in some places
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Germain P.
Rating: 3 out of 5
following a purchase from 06/06/2024
I bought it from the notebook bar to get a notebook with a mix of pages. The notebook itself is very good, but we were systematically asked to buy a pen with it.
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Response from econotes
Thank you for your feedback! We take note of all your comments. We are working to improve our products and your feedback is very helpful.
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Véronique S.
Rating: 4 out of 5
following a purchase from 27/05/2024
Quick and easy ordering.attentive team.products arrived safely. Small problem: the products are each packaged in a small craft bag, so I can't see the different blankets (flowers, mountain) chosen as gifts.
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Response from econotes
Thank you for your feedback Véronique! ?? We are happy that the order was quick and easy. We will take into account your remark about the packaging and will think about a solution to better see the chosen covers. ??
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Cliente D.
Rating: 4 out of 5
following a purchase from 29/05/2024
Product received as promised. A little disappointment with the ink flow at first, but it improved afterwards.
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Response from econotes
Thank you for your feedback! We are pleased that the product meets your expectations. We note your comment about the ink flow and are delighted to hear that this has improved. ????
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cliente D.
Rating: 4 out of 5
Good product, as promised
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Remy
Rating: 2 out of 5
following a purchase from 10/05/2024
In itself, the notebook does the job, but it's a pity it doesn't specify that it's an ultra-soft notebook rather than a rigid one, which means you'd have to write your notes on a table.PS: when the made-in-france feature is highlighted on the web store, it's a pity that the bank transfer shows "Econote Luxembourg" ...
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Response from econotes
We're sorry if the rigidity of our covers isn't to your liking. Our covers are semi-rigid, which gives our notebooks a certain lightness, unlike a thick, rigid and therefore heavy cover, made from wood and not water-resistant. We don't offer payment by bank transfer on our website. However, I see that you have paid by credit card. The online payment provider (Paypal or Shopify) is probably registered in Luxembourg, as is often the case. We are a French company registered in France. Our workshop is located in Mougins in the Alpes-Maritime, where we manufacture ALL our notebooks. We have no links with Luxembourg. You can find all the information in the legal notice on our website.
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Remy
Rating: 2 out of 5
On its own, the notebook does the job, but it's a pity it doesn't specify that it's an ultra-soft notebook rather than a rigid one, which means notes have to be written on a table. PS: it's a pity that when the made-in-france feature is highlighted on the web store, the bank transfer shows "Econote Luxembourg".
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Adeline
Rating: 4 out of 5
following a purchase from 24/05/2024
This notebook is not bad. practical to be able to erase and have clean notes and keep only the essentials.on the other hand, I would have liked to have more choice in pens, to have other colors and fine points! I write small and the pen is not crazyTo see over time what it gives.
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Response from econotes
Thank you for your feedback! ?? We're delighted that you like the erasable side of the notebook. As for the pens, we've taken your suggestion for more colors and finer points into account. We're constantly working to improve our products, so stay tuned for news! ????
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Adeline
Rating: 4 out of 5
not much choice of covers, the choices are not always pretty
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Chantal B.
Rating: 2 out of 5
following a purchase from 17/05/2024
I ordered a notebook as a gift. What a surprise !!!! the notebook is small, the pens sold with it are emptying fast and the used pages are already marked after 3 days.
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Response from econotes
Doesn't that sound like the ideal gift? For the size of the notebook, we have different formats (A4, A5, A6). Maybe there's been a mix-up? As for the pens, the cartridge allows you to write 400 meters of lines, depending on your writing rhythm, it empties more or less quickly. You can only replace the ink cartridge by buying one on our website (x10 pack) or in the shops (Pilot Frixion brand is compatible with our pens). Finally, the pages marked so quickly is clearly not normal, as each page can be used more than 1000 times without alteration. Customer service will contact you to find the most suitable solution and we'll sort it all out.
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Sarah M.
Rating: 3 out of 5
following a purchase from 02/05/2024
Too bad I took advantage of a discount on the heels of a purchase and I didn't receive the products at the same time, so double the time, double the carbon impact for me and the delivery people.
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Response from econotes
Hello Sarah, Thank you for taking the time to write this review! Sorry for the double shipment! We usually group orders together to avoid this kind of situation. We seem to have missed that yours was doubled up this time in the middle of the others!??
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Sarah M.
Rating: 4 out of 5
I thought the writing would be more intense or darker on the paper.
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Delphine.D
Rating: 4 out of 5
Super happy with my purchase. The idea of the notebook bar is great for personalizing the content of the pages. I created a table of contents and numbered the pages to organize my notes. The negative point is the drying time of the ink. I'd recommend ?
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Léa I.
Rating: 4 out of 5
following a purchase from 09/04/2024
Great, it's revolutionized the way I work and it's fun to use, but the pens wear out too quickly, so buy refills when you first order.
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Response from econotes
It's great to know that our products have revolutionized the way you work, and that you find them a pleasure to use! That's exactly what we like to hear. Regarding the pens, we thank you for your feedback and understand your concern. It's a good idea to buy refills with your first order, so that you never run out, especially if you write a lot! Thank you for your confidence! ????
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Léa I.
Rating: 3 out of 5
The concept is great, but the pen wears out far too quickly - I found myself in revision period without ink - the inks of other brands leave marks on the notebook, so I have to wait for my delivery. Otherwise, the product is top-notch and very pleasant to use.
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dominique
Rating: 4 out of 5
Intelligent design in these times of economy and ecology.
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Thiebaut
Rating: 4 out of 5
following a purchase from 19/04/2024
I bought a notebook and a diary. The diary so that I could reuse it every year and the notebook because I take a lot of notes that I don't necessarily keep, so I wanted to avoid wasting paper. I'm delighted with my purchase because the pen is very easy to erase and the notebooks are really reusable without any problem. My only minor disappointments are the fact that the ink takes a long time to dry, so you can't close the notebook immediately, and slight marks on the paper after erasing. But this doesn't affect the legibility of what you write on top.
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Response from econotes
Thank you for sharing your experience with econotes products! It's great to hear that you're delighted with the reusability of the diary and notebook. Concerning the ink, yes, it takes a few seconds to dry like a fountain pen. This is because the ink is water-based. Don't hesitate to use the wet wipe to remove any traces left by the eraser... Thanks again for your purchase and your contribution to reducing paper waste. ????
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Anais
Rating: 3 out of 5
following a purchase from 03/04/2024
I'm very interested in the principle, but the notes don't erase completely (there are always traces left), and I'm not a fan of the sheet material. Maybe I didn't get enough information beforehand.
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Response from econotes
Thank you for your feedback. We're sorry to hear that you're having trouble with note deletion. We have tutorials available on YouTube that may help you get the most out of your product. These videos include tips on how to erase notes more efficiently. Please feel free to view them to enhance your experience with our product. Regarding paper texture, we make every effort to have paper as close as possible to ordinary wood paper. Thank you for your honesty and for helping us to improve our services. ????
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Jjpe
Rating: 4 out of 5
following a purchase from 09/03/2024
Good product, but pen ink drools slightly depending on conditions of use.
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Response from econotes
Hello Julien, After checking the parcel tracking, your order was collected from a collection point on 12/03. Our customer service department will contact you to make sure that it has been received correctly.
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Nicolas D.
Rating: 4 out of 5
following a purchase from 14/03/2024
I'm a stickler for handwritten notes, and Econotes has changed my habits by saving me countless drafts.The only drawback in my opinion is the lifespan of the pens, less than a month (hence the missing star), so I ordered a quantity of refills, which arrived quickly and in perfect condition. I recommend them for people like me who need to take notes that don't necessarily last forever.
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Response from econotes
Hello Nicolas, I'd like to thank you for your review and your great feedback... Concerning the refills, one refill corresponds to 400 meters of writing, for the hardcore econoteurs, they can run out quite quickly.... This is because the ink is water-based, unlike a traditional ballpoint pen. That's why we offer low-cost refill packs?
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Nicolas L.
Rating: 3 out of 5
following a purchase from 04/12/2023
The order and delivery went as smoothly as possible. The product is of high quality, but the concept needs some fine-tuning for the erasing process, which remains laborious on a daily basis. It's a shame, because the principle is very interesting!
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Response from econotes
Hello Nicolas, Thank you for your feedback. Erasing is normally very easy with a moistened wipe, even easier if you do it daily... Customer service will contact you to identify the problem.
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Laure B.
Rating: 4 out of 5
Very good products, the only downside is that you have to wait for the ink to dry, which is annoying when using the diary.
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Laure B.
Rating: 4 out of 5
following a purchase from 17/02/2024
Interesting concept. Very good products. The only drawback is that you have to wait for the ink to dry before you can turn the pages, which is annoying when you're using the diary.
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Response from econotes
Thank you Laure for your positive comments about our concept and our products! ?? We take note of your feedback on the waiting time for the ink to dry. Indeed, like fountain pens, the ink in our pens takes a few seconds to dry. We are constantly working to improve our products, and your opinion means a lot to us. Thank you for your feedback! ????
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Rosemary M.
Rating: 4 out of 5
following a purchase from 16/01/2024
it was on you tube that i saw the product presentation! it's a shame there were no color "bookmarks"! thank you!
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Response from econotes
Thanks for your feedback! ?? We have some rubber bands available on the Notebook Bar that might interest you. They are perfect for personalizing and organizing your notebook. ????
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Sylvie R.
Rating: 4 out of 5
following a purchase from 12/01/2024
A fine ecological gesture
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Response from econotes
Thank you Sylvie for your opinion! ??
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Matthieu C.
Rating: 3 out of 5
following a purchase from 07/01/2024
The ink refills arrived safely, but transport to the Chronopost relay took over a week. The packaging was oversized. A bubble envelope via La Poste to my home would have been more efficient, quicker and cheaper.
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Response from econotes
Hello Matthieu,We apologize for any inconvenience you may have experienced in receiving your ink refills. We would like to apologize for the delays caused by the transport to the Chronopost relay. In such cases, please do not hesitate to contact our customer service department, who will be able to contact the carrier and reduce the delay. We use PEFC (Programme for the Endorsement of Forest Certification schemes) certified cardboard envelopes to limit our ecological footprint and promote sustainable forest management. Unfortunately, we understand that the format of these envelopes may seem oversized in some cases. We are constantly striving to optimize our packaging processes while maintaining the safety of our products during transport. Please note that home delivery is also an option available on our site via Colissimo, which may be a more suitable alternative for your delivery preferences.Once again, we apologize for any inconvenience encountered and thank you for your feedback, which helps us to continually improve our services. ???
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