The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.
The refills are perfect, but the Chronopost shipment took over a week in oversized packaging. Bubble mail via La Poste to my home would have been quicker and cheaper.
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Christine N.
Rating: 4 out of 5
following a purchase from 19/12/2023
The format and design of the notebook are top-notch! I love the principle of being able to write and erase, which works well. One point for improvement: think up a system so that the pen and wipe can be attached to the notebook, so that you always have all your materials with you!
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Response from econotes
The format and design are top-notch, I'm glad you like it! ?? Good idea for the hanging system, we'll note that in the suggestions to work on! ????? Thanks for your feedback!
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Léa
Rating: 4 out of 5
following a purchase from 12/11/2023
Very good notebook made in France! The only drawback is the use of the eraser at the end of the pen, which leaves marks on the paper. It's better to scratch and use the damp cloth at the end.
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Response from econotes
Thanks for the compliment on the made-in-France notebook! ???? For small corrections, erasing with an eraser is fine, but for a total page reset, the damp cloth is the best choice. Thanks for the useful feedback! ????
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Carmen
Rating: 4 out of 5
following a purchase from 14/12/2023
Beautiful finish and product meets my expectations
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Response from econotes
Great to hear you like the finish! ?? Glad the product meets your expectations. Thanks for your positive feedback! ????
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Antoine
Rating: 3 out of 5
following a purchase from 10/12/2023
Nothing to say about the products, but I was disappointed with the delivery: my change of parcel delivery address chosen by default on the order platform was not taken into account, so the times were incompatible with my work!
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Response from econotes
Sorry for the disappointment with the delivery. We understand the importance of schedules, and it's frustrating if the change of relay parcel has not been taken into account. In this case, please don't hesitate to contact our super-responsive customer service department so that the change of relay point can be made internally or to find a solution. Thank you for sharing your experience!
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Marie L.
Rating: 2 out of 5
following a purchase from 30/11/2023
The product looks interesting, but it's impossible to take notes. The pen doesn't work. What can I do?
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Response from econotes
Hello Marie-Louise, We can't find your contact details. Could you please contact our customer service department: [email protected] so that we can work together to find a solution to your problem?
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Sandra C.
Rating: 4 out of 5
following a purchase from 06/11/2023
Products as described. Price a little high for the number of pages (60) per booklet. Error in 1st delivery, but return/exchange handled by the after-sales service (Chloé) in a very responsive and efficient manner.
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Response from econotes
Thank you for your feedback Sandra! ?? We are sorry for the initial delivery error, but glad to hear that Chloé was able to resolve the problem quickly...?
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Isabelle
Rating: 2 out of 5
following a purchase from 14/10/2023
Expensive product for the quality
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Mantoinette B.
Rating: 3 out of 5
following a purchase from 12/10/2023
Impeccable product as usualOn the other hand, I regret that when I placed my order, I didn't have the choice of delivery address. You see the proposed relay and the list of other relays after payment, so you can't change the delivery method. If I had seen the list of relays, I would have chosen home delivery.
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Elo
Rating: 4 out of 5
following a purchase from 23/09/2023
Fast and careful delivery. I've been using it for two weeks now and I'm delighted. The writing is pleasant, erasing is quick with the cloth and a little water. The only downside is that the ink takes a long time to dry, despite waiting for it to do so once erased. Also, be careful where you store it: the ink faded in the heat of my laptop's battery, which had just been switched off.
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Response from econotes
Thank you for your positive review of our products! We're delighted that you're happy with the speed of shipment and the quality of the writing.Concerning the ink in our pens, it is indeed heat-sensitive, which means that it erases when heated, which is handy for resetting the notebook with a hairdryer...! To reappear ink that has been erased by heat, as with your computer, place your econotebook in the freezer, and the ink will reappear after a few minutes. ??
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Yacco
Rating: 4 out of 5
following a purchase from 13/09/2023
Very pleasant
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Response from econotes
Hello, thank you for your opinion ????
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Gouyet C.
Rating: 4 out of 5
following a purchase from 10/09/2023
I think it's a good idea. I'm impressed by competitors who make stone sheets instead of plastic.
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Response from econotes
Thank you for your constructive comments... We should point out that our first versions were made of stone paper, but we finally banned it from our production, as this paper is not as virtuous as it seems. It can only be recycled in Asia, so importing it, exporting it for recycling and then importing it again would be ecological nonsense, all the more so because of its weight, and if it isn't recycled, it will release micro particles of plastic invisible in nature, given that it's a mixture of 2 materials (stone powder and plastic), so it can't be recycled in France and Europe. Not to mention the conditions under which the raw material is recovered from quarries. Everything is verifiable, despite the few sites that promote this paper. This link may give you food for thought: https://www.jdp-pub.org/avis/avis-jdp-n-546-18-imprimeur/amp/econotes has chosen a synthetic resin that can be reused over 1,000 times, is tear-proof, waterproof and 100% recyclable in France in the yellow garbage can. To take things a step further, we're planning to consign the notebooks so that we can be sure of the material's end-of-life and recycle or revalue it. At econotes, we're not perfect, but our eco-responsible thinking extends from production to the end-of-life of our products?
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Bernard V.
Rating: 4 out of 5
following a purchase from 31/08/2023
Pen refills are overpriced, but the papers are sensational.
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MilkEnd
Rating: 3 out of 5
following a purchase from 04/09/2023
Compatible only with EFFAÇABLES. So of little interest in the end. And not much choice of tip fineness. Even the Pilot Frixxion 0.5 has too thick a line for my taste.
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Anais B.
Rating: 2 out of 5
following a purchase from 16/09/2023
The ink really takes too long to dry (I had to give up notebooks because I couldn't write several pages in a row). I was quite happy with the diary, but in the end it didn't last: even after several attempts with the hairdryer, you can still see what was written before (especially as sometimes the pen catches and scratches the page a bit). By dint of erasing, I can no longer write in certain places (with little stains that don't go away). In short, this is my second year and it won't go any further, which is a shame. The ink also fades very quickly, so you have to keep a stock of it, which can be quite expensive in the end. On the other hand, the paper is really solid
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M.G
Rating: 4 out of 5
following a purchase from 18/08/2023
Order delivered perfectly. Smooth contact with the company. A small problem with the green pen, which doesn't really make a mark :(
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Response from econotes
Hello, We are pleased to hear that your order was delivered perfectly and that you found the contact with our company smooth. However, we are sorry to hear that the green pen is not marking as expected. Please do not hesitate to contact our customer service to find a solution! We value your opinion! ???????
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Angelique
Rating: 3 out of 5
following a purchase from 10/08/2023
Disappointed with the diary I was looking forward to, the ink drools even when you wait. Customer service sent me refills, less drool but still the same. I've missed the deadline for returning the diary because customer service didn't get back to me in time. (2 emails in 14 days)
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Response from econotes
Hello Angélique, We're really sorry for the delay in responding and for the problems you've had with your diary. In this back-to-school period, our customer service department does its utmost to respond quickly to all requests, but there may be delays.We have taken note of your dissatisfaction and would like to resolve this problem as best we can. We have offered to return the diary to you, and we will refund your money, regardless of the delay, as we recognize that it was customer service that was late in this case.We hope this solution is satisfactory to you, and we apologize again for any inconvenience this may have caused.
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Rodolphe L.
Rating: 4 out of 5
following a purchase from 26/07/2023
Pleasant notebook for taking notes. Pages are easy to clean for a very neat result.
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Response from econotes
Hello Rodolphe, Thank you for your positive feedback! ??
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Elsa
Rating: 4 out of 5
following a purchase from 19/07/2023
The pages are superbly textured, making them a pleasure to write on. Erasing is amazing, especially with water. Only downside: the red and green pens in my pack don't erase as well after a few days (and I didn't know that...). But I really appreciate the fact that I no longer have little pieces of paper everywhere with my notes. Once obsolete, I delete my list!
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Response from econotes
Thank you for your positive feedback! It's great to hear that you were impressed with the erasing system, although we take note of your observation about erasing. We're delighted that our notebook helps you keep your notes clean and organized, without the little pieces of paper. Your satisfaction is our priority, and we will continue to work to improve our products. Thanks again for your feedback! ????
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Yannick M.
Rating: 2 out of 5
following a purchase from 17/07/2023
I still don't have my articles!
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Mme C.
Rating: 3 out of 5
following a purchase from 15/07/2023
Good on the whole, but I ordered the diary and the pens from the brand and I still find that you can see a lot of what was written before (without leaving the writing for a long time before erasing it). I doubt I'll be able to use it for more than three years, which is a shame. I doubt I'll be able to use it for more than three years, which is a pity, and I should add that even while waiting for the ink to dry, there are often transfers and drooling. Important point: do not use with any other brand of friction pen, it's a disaster! Fast, careful delivery.
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Véronique C.
Rating: 4 out of 5
following a purchase from 10/07/2023
A correction to my 1st review. I can confirm that ink cartridges don't like high temperatures. Because with 4° less, my pen works perfectly today. Thank you for your help and follow-up. Sincerely, Véronique ----I have mixed feelings about the pencils. My cartridge was empty, so I recommended 10... And a few minutes after loading a new cartridge, it's already not working... I put it in the fridge and nothing helped... In short, I'm disappointed!
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Response from econotes
Hello Véronique, I'm sorry to hear that you've had problems with the refills! Our customer service will contact you shortly to find a satisfactory solution. We want you to be completely satisfied with your purchase. Thank you for your patience, we'll get it sorted out as soon as possible!
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Sandrine
Rating: 3 out of 5
following a purchase from 04/07/2023
Hello, I was all fired up but I'm still a bit on the fence. I'm still waiting a bit and I hope your app will develop quickly.
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Client
Rating: 4 out of 5
following a purchase from 20/06/2023
The notebook is very good. It can be erased but you mustn't move from one page to another quickly, the ink has to dry otherwise it'll smudge everywhere.dittoDry the erased pages with a damp wipe (too little damp doesn't erase well, too wet you have to let it dry: it's a good idea) and with a hairdryer, separate the pages and let them cool otherwise it'll erase the back pages. Otherwise the pens glide nicely over the paper (glossy style) which is great! I like the reusability of the multiple lists.
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Estelle B.
Rating: 4 out of 5
following a purchase from 20/06/2023
Very pleasant to the touch, good format, pens ok. The presentation of each day is very well done, week on 2 sheets is good.what I miss is a recap of the year with all the months visualized on a single page, a small pocket to slip documents like prescriptions, there is a transfer of ink even if I wait a good 20 seconds before closing the diary.
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Michelon
Rating: 4 out of 5
following a purchase from 09/06/2023
It was a gift so I haven't tried it but the products are as described.
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Lu
Rating: 3 out of 5
following a purchase from 12/06/2023
I'm always disappointed that I can only use the black pen, because the other colors don't erase! If I don't erase my work right away, several days later it has to be done with a hair dryer, and that always leaves traces apart from the black pen.
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Anne-laure
Rating: 4 out of 5
following a purchase from 25/05/2023
We discovered these products which are very good and above all good for the planet. One star less justified by the fact that I couldn't choose the place of delivery on the site.
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Cécile L.
Rating: 3 out of 5
following a purchase from 01/06/2023
I bought a Notebook + Pens pack and have been using them for about 2 weeks. The ink dries slowly, which is not suitable for "intensive" use. I have to take notes in meetings or for myself on a daily basis (I work in communications), and find myself stuck at the end of the page waiting for the ink to dry before turning the page... Otherwise, the notebook goes everywhere with me on a daily basis, and despite taking care of it, the protective film on the cover is starting to peel off.as far as erasing and rewriting are concerned, there's nothing to say it works perfectly.in short, a product to be improved in its use, which I'd happily recommend in the future if practicality improves :)
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Alexandra B.
Rating: 4 out of 5
following a purchase from 26/05/2023
An excellent idea at an affordable price! On the other hand, I find that the promise isn't completely kept, because I think it's a shame that the ink fades if you touch it a few seconds after drawing. It doesn't prevent you from using it, but you have to be on your guard and wait a bit for it to dry. Despite this, I think it's very good value for money and a good initiative to limit waste for notes that will often be thrown away without being reused.
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Margaux M.
Rating: 4 out of 5
following a purchase from 01/05/2023
My experience with these notebooks is good, and I'm learning to use them. In my opinion, the idea of a cloth and water has its limits. I prefer to erase with an eraser, which has 100% erasing power (I'd say the cloth has 95% erasing power). I'm a bit of a maniac :) However, I'm convinced and I'm talking about it to my professional circle with a lot of conviction. Thank you very much for this innovation and I hope you'll sell an eraser outside the pencil for impeccable results ;) PS: I haven't yet tested the microwave or the hair dryer, I'm waiting until my notebooks are full for these operations.
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Cedboe
Rating: 2 out of 5
following a purchase from 30/04/2023
One of the diaries has the sheets upside down. I've sent two emails that have gone unanswered, it's not professional.
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Response from econotes
Hello, I'm sorry to hear that you've experienced problems with one of our diaries. Unfortunately, we did not receive your first e-mail, but we took immediate action on receipt of your second e-mail on Friday. A new diary was dispatched on Monday. Your satisfaction is our priority, and we apologize for any inconvenience caused.
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Vollerin
Rating: 4 out of 5
following a purchase from 05/04/2023
Top-notch diary. Works very well even with frixion pens and highlighters, but I'd take one star off for the design, which I don't think is crazy.
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vollerin
Rating: 4 out of 5
Diary at its best. Works perfectly even with frixion pens and highlighters. However, the design is not to my taste.
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Valérie H.
Rating: 4 out of 5
Perhaps a little narrow for the notebook it's supposed to accommodate: 5mm more would be more comfortable.
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Cecile
Rating: 4 out of 5
following a purchase from 06/03/2023
satisfactory products
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Justine R.
Rating: 3 out of 5
following a purchase from 04/03/2023
Very pretty notebook and the ink erases very easily. However, the pages are damaged more quickly than I expected (rubbing with water erased an outline) and the ink takes a long time to dry, so the writing smudges regularly.
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Valérie H.
Rating: 4 out of 5
I'm delighted with the concept, which is sustainable and whose "raw" material doesn't, in principle, have to circumnavigate the globe to reach us. The ink dries a little slowly, no more than with any other brand of erasable gel pen on ordinary paper, but it drools if you have the misfortune to turn the page before twenty seconds or so. I'd only given 3* for service because I'd ordered dotted pages and received plain ones, but customer service was extremely responsive to my e-mail alert and offered satisfactory solutions, so I'm correcting to 5*.
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Fran
Rating: 4 out of 5
Less convinced but good nonetheless
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Emmanuelle
Rating: 4 out of 5
following a purchase from 23/01/2023
I love it!!! Always so practical, always so interesting and I love using them.I thought there would be more post it in the box (but that's me who didn't look).And I'm still waiting to see if you're going to propose new covers for the diary.And are you also going to make large calpin with blank sheets (it's more practical for drawing)... Thank you for everything.
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