Customer reviews of econotes

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9,3 /10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews

Summary of reviews

The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.

Reviews 2, 3 and 4 stars

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Kmille
Rating: 4 out of 5
following a purchase from 16/03/2022
Fast delivery. Pleasant writing, the ink rubs off well but there are still a few traces of the pen lead. To be seen in use!
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Response from econotes
Hi Camille, First of all, I'd like to thank you for your opinion... Concerning the lead marks, there's no need to press hard when you write, as this will limit the traces left on the paper....
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Thomas D.
Rating: 3 out of 5
following a purchase from 15/03/2022
not great. it slides badly on the paper. i don't recommend it.
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Response from econotes
Hello Thomas, Thank you for your feedback. Customer service will be in touch with you shortly, as the pen is supposed to glide effortlessly over the paper.
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Patricia G.
Rating: 4 out of 5
following a purchase from 09/03/2022
Super product I recommend it to my friends. thank you again
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Response from econotes
Thank you Patricia for your opinion and support ????
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Laurent
Rating: 4 out of 5
following a purchase from 15/02/2022
On the website, I would have liked to see the inside of the notebook (full page) according to the type of tiles chosen. As it happens, I got the wrong tile size :-(
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Response from econotes
Thank you Laurent for your feedback, customer service will be in touch with you shortly... It is normally possible to choose the relay point on the site after ordering. The visuals for the inside pages are coming soon! ??
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Armelle
Rating: 4 out of 5
Writing comfort is incredible! However, after a month of daily use, I noticed that the pages were "yellowing" (stains visible on the page scan) with each erasure, despite the care taken to use only the pens supplied and the daily cleaning of the cloth. However, I'm aware that I'd have to add extra plastic to the composition of this rock paper to keep it immaculate, so I'm taking it upon myself.
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Sandrine G.
Rating: 4 out of 5
Great for saving paper
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Naély
Rating: 4 out of 5
I've had it for a few days now and I'm a fan! I took my first B5 notebook to test it out and I love it! Well, it's bigger than a commercial B5 notebook, but that's okay. It's really practical. I'll see when I've finished it - erased it - started again. Only downside: the blue pen ink takes far, far too long to dry! After 30 minutes (I'm not exaggerating) it still leaves traces on the opposite page when you close the notebook. It's a real shame, because not only is the color super pretty, but I prefer writing in blue to writing in black.
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Lynda G.
Rating: 2 out of 5
following a purchase from 06/01/2022
good basic idea, but when you erase the notes, the page on the pad remains "dirty" and erases badly, too bad.
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Response from econotes
Hi Lynda, Thanks for your feedback! Have you tried wiping with a soft damp cloth? Chloé from customer service will contact you to solve the problem as soon as possible?
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Catherine
Rating: 4 out of 5
following a purchase from 04/01/2022
It's great, I'm just sorry you need a special pen. Do you sell them separately or am I mistaken? Thanks in any case, CordiallyCatherine
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Response from econotes
Hi Catherine, Thank you for your feedback... You do need erasable gel pens. We include 1 for each item ordered and it's possible to buy them separately as well as refills in the "Pens & Accessories" tab on our website ??
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Isabelle F.
Rating: 3 out of 5
following a purchase from 01/12/2021
I ordered two A5 notebooks and for each notebook, 4 pens (black, blue, green, red). The packages were delivered in a not very thick bubble wrap envelope which did not protect the products during transport. In one of the two packages, 2 pens had been broken and are completely unusable. I immediately emailed customer service but haven't heard anything since December 1st. So on December 7th I sent a message from the contact form. I hope to hear back this time: In the following days, customer service sent me back new pens, carefully packaged. Apparently, a problem with their platform delayed the processing of requests/complaints.
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Response from econotes
Hello Isabelle, Thank you for your feedback and in particular for the update... We are delighted to have been able to find a solution despite the minor problems we encountered ????
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Florence
Rating: 4 out of 5
following a purchase from 01/01/2022
Product lives up to its promise: effective, simple, attractive!
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Response from econotes
Hello Florence, Delighted to read your review and to know that Econotebk products are up to your expectations, I wish you a good use ????
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Florence
Rating: 4 out of 5
Simple, effective and attractive product.
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Pauline B.
Rating: 4 out of 5
following a purchase from 29/12/2021
Perfect quality, very pleasant writing with the sensation that the pen glides over the paper. Nice colors. Fast, careful shipping. The only drawback is the drying time of the ink on the paper. You have to put a sheet if you can't wait to close it after writing.
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Response from econotes
Hello Pauline, Thank you very much for your opinion... Pen ink is water-based and heat-sensitive. Like a fountain pen, it is true that the ink can take a few seconds to dry. ??
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Fred M.
Rating: 4 out of 5
I hesitated for a long time but I'm happy with my order. And I'm glad I did, because the new colors are very pretty. Very pleasant. I've only tried to erase with the eraser so far, very effective. I'd recommend
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Anne-valérie A.
Rating: 3 out of 5
following a purchase from 26/12/2021
Disappointed because I had selected the A4 format and I was not careful at the time of ordering I validated an A5 notebook. Having made the same mistake with my first purchase, I'm not sure.
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Response from econotes
Hello Anne-Valérie, Thank you for your feedback! If you have any problems of this kind, please don't hesitate to contact our customer service department by e-mail ([email protected]), who are super-responsive and will take real pleasure in finding a solution quickly! ????
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Isabelle F.
Rating: 3 out of 5
When I received my order on December 1st, I unfortunately noticed that some of the pens were broken and therefore unusable. I contacted customer service twice, to no avail. I hope to hear from them soon.
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Clémence D.
Rating: 3 out of 5
The finish of the products is borderline for the price of a notebook... they're not pretty. The diary is poorly designed: I would have suggested double pages with the days in columns mentioning the hours of the day. The ink takes a long time to dry, which makes it impossible to use this type of notebook to take notes in professional mode in the field, because as soon as you turn the page, everything drools and fades or leaves marks? In the end, it cost me a kidney and two lungs for gadgets that won't last long, that won't be used and I'm going to buy a paper diary and notepads... too bad, because the idea was really brilliant! ,
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Marie P.
Rating: 2 out of 5
following a purchase from 01/12/2021
I thought the sheets were thicker for my use, but the product is quality :)
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Response from econotes
Hi Marie, Thank you for your feedback... Our sheets are not thicker because we want to get as close as possible to an ordinary notebook ????
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Sophie B.
Rating: 3 out of 5
following a purchase from 29/10/2021
A printing problem on a few pages and pens that dry too slowly. But after sending an e-mail, the team is in the process of rectifying the situation. They phoned me straight away to offer to send me a new diary and other pens. Very responsive and efficient after-sales team. I'd definitely recommend them, especially as the concept of reusable notebooks is great! Feedback: after reporting my problem to the after-sales service, I was pleasantly surprised to be contacted by e-mail and telephone. I received a new diary and set of pens, which are perfect. I recommend them 100% without hesitation and I'll be sure to place another order soon: the A5 notebook really appeals to me! Thank you to this company for their attentiveness and responsiveness!
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Response from econotes
Thank you Sophie for your opinion and especially for the update... I'm delighted that we were able to meet your expectations quickly and that you are delighted with our products...?
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Solene C.
Rating: 3 out of 5
following a purchase from 23/11/2021
I'm quite happy with the product, and hope that the pens will stand up to travel. However, I'm very disappointed by the packaging for an initiative that claims to be environmentally friendly... plastic, a polystyrene sheet and a plastic bubble-paper envelope just for a notebook and pens, it's a bit much. I'm confident you'll be quick to react and correct this faux-pas :)
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Response from econotes
Hi Solène, Thanks for your feedback... The plastic used in the notebooks is oxo-biodegradable, meaning that it decomposes under the effect of light, oxygen and heat!... As for polystyrene, we've made every effort to banish it from our packaging. At present, there is no more?
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Patricia
Rating: 4 out of 5
This purchase was a Christmas gift, so I haven't had a chance to use it.
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Patricia
Rating: 4 out of 5
following a purchase from 23/11/2021
EVERYTHING WAS AS I EXPECTED
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Response from econotes
Thank you Patricia for your opinion!
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Clairecou
Rating: 4 out of 5
following a purchase from 22/11/2021
The blue pen erases very well, the others less so. Be careful not to leave the written notes too long, otherwise some traces will remain, and let them dry well before closing the pages. Otherwise it's a great product that will last a long time, given the number of pages!
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Response from econotes
Hello Claire, Thank you for your feedback? You can try moistening the wipe provided or even a hair dryer, you'll save time and the pages will be as good as new ????
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Christina R.
Rating: 4 out of 5
following a purchase from 19/11/2021
I'm glad I did; I used another type of erasable pen but I think it stains the pages unfortunately.
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Response from econotes
Hello Christina, Thank you very much for your feedback? Our pens are indeed the most suitable for our notebooks and pads. If stains remain with other types of erasable pens, try to erase them by moistening the wipe provided or using a hair dryer ????
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Heltib
Rating: 3 out of 5
following a purchase from 14/11/2021
The idea is very good, but it's a pity that the ink takes so long to dry... and prevents you from turning the pages... You have to erase quickly otherwise it's more difficult.
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Response from econotes
Hi Carole, thanks for your feedback! ??pen ink is water-based and heat-sensitive. Like a fountain pen, it can take a few seconds for the ink to dry. This can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more.
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Louann F.
Rating: 4 out of 5
following a purchase from 09/11/2021
I took a dot notebook so I could organize the pages myself, and it's super handy. I've noticed that the ink doesn't fade completely if it's left for several days (from one week to the next), but it still makes less of a mark than on normal paper.
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Response from econotes
Hello, thank you very much for your feedback! Have you tried using a hair dryer to remove stubborn marks? Is it very effective?
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Mél
Rating: 4 out of 5
following a purchase from 07/11/2021
I love using EcoNotebk. Writing, correcting, erasing, reusing makes the pleasure endless. All that's left is to find the most durable pen to make it all come together!
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Response from econotes
Hello Mélanie, Thank you for your feedback? Did you know that our pens are refillable, you can buy refills on our website, which makes our pens usable for a very long time ????
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Clémence M.
Rating: 4 out of 5
following a purchase from 30/10/2021
The notepad is great, and so is the notebook. I use it every day and I couldn't do without it. I don't use paper at all now. The only problem is that pens don't erase as well as frixion. As a result, I don't use the 4 color pens I ordered on the site at all. I'm very happy to have discovered these products in any case, thank you!
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Response from econotes
Hello Clémence, I'm delighted to read your opinion, thank you very much... Have you tried erasing with a soft damp cloth? You'll see it's a pleasure ????
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No
Rating: 3 out of 5
following a purchase from 22/10/2021
Satisfied overall with the product, but very disappointed that one pen had already run out after only one use of the notebook.
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Response from econotes
Hello No! Thank you very much for your feedback! Pen ink is heat-sensitive and therefore water-based, so it's not comparable with the ink in "typical" Bic pens. A cartridge is equivalent to 400 m of writing? ! We sell refills on our site, so the pen is not a single-use item, but can be refilled just like a fountain pen ??
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Acheteur vérifié
Rating: 3 out of 5
I haven't had time to try out the diary enough to form a pertinent opinion. ,No
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SOPHIE
Rating: 2 out of 5
following a purchase from 21/10/2021
I regret my purchase because I'm not going to use the diaryThe ink doesn't dry and it leaves stainsI've gone back to my classic paper diary which allows me to write down several things on different pages without waiting for the ink to dry.
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Response from econotes
Hello Sophie, Customer Service is already working with you to find out what's going on. I sincerely hope that we can find a solution that will enable you to enjoy the EcoNotebk? experience in the best possible conditions.
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Augustin J.
Rating: 4 out of 5
Practical and well thought-out, but you have to get used to the ink (which doesn't dry very quickly) and to the use (so as not to leave a trace when erased).
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Augustin J.
Rating: 4 out of 5
following a purchase from 15/10/2021
Handy, but ink erasing doesn't always leave a very clean result (either with the eraser or the cloth). The pen attachment is not adapted to the pen, and the ink takes a while to dry: watch out for smudges. Everything in the diary is great, all that's missing is a double-page spread to show the whole year.
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Response from econotes
Hello Augustin! Thank you for taking the time to send us your feedback! Customer service will get back to you regarding the problems mentioned. Normally, a well-cleaned EcoNotebk is as good as new! And we've never had this feedback on pen holders, so we'll see together what's going on?
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Vanessa
Rating: 4 out of 5
following a purchase from 14/10/2021
As a gift
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Response from econotes
Hello Vanessa! I hope your EcoNotebk is a wonderful discovery for you! Please don't hesitate to contact customer service if you have any questions?
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Laure
Rating: 4 out of 5
following a purchase from 07/10/2021
I've taken the reusable diary as a personal diary of goals and ambitions, and it suits me fine, I really like the "To do list" which helps me set weekly goals.the gel pen is really nice, it glides on by itself and dries quite quickly (20 seconds).I really like the first step as pages of goals/projects, ideas, and the pages with important dates and goals for the month, it helps to summarize events in a double page.On the other hand I do not know why but when wiping with the "eraser" it left black marks that do not go away, even with water, it did not do it everywhere, but sometimes I do not know why. I hope it won't stain the diary on a lot of pages, otherwise the "reusable" effect will quickly be cut short.otherwise overall it's very good, the sheets are resistant, the pages all soft. I'm going to order some pen refills so I don't run out xD
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Response from econotes
Hello Laure, thank you for your feedback, we're delighted that your EcoNotebk is working for you on a daily basis... Customer service will get back to you by e-mail regarding the traces on your diary.
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Lolo
Rating: 4 out of 5
following a purchase from 06/10/2021
Fast delivery and conforms to the order. I only regret not having the option of ordering the pens individually (only one red, for example) and buying the refills in a mix of colors.
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Response from econotes
Hi Lolo, thanks for your feedback, I hope you're enjoying writing with your EcoNotebk! ??`Effectively the pens are sold minimum by 4, with a possibility to take a set of 4 colors to have one of each that will be refillable. I'll pass on your suggestion about mixing colors?
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Zebuline
Rating: 4 out of 5
following a purchase from 30/09/2021
The only downside is that it's not at all suitable for a left-handed person who, like many left-handed people, has to run his hand over the fresh writing and the ink isn't dry.
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Response from econotes
Thanks for your feedback Zébuline, we're delighted that the diary is a useful everyday tool for you! It's true that for left-handers, it depends on the angle of your hand. We have some customers who are left-handed, and it doesn't bother them. For others, however, it can be a nuisance. I hope you still enjoy writing with your EcoNotebk?
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C. H.
Rating: 4 out of 5
following a purchase from 26/09/2021
The principle is great, but the ruler with the labels doesn't stick to the spirals. It's not practical, and you risk losing it.
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Mathilde P.
Rating: 3 out of 5
following a purchase from 12/09/2021
Edit: very good follow-up from the team, who take problems into account and really think about how to help. Indeed, moistening the wipe is perfect for erasing. I've also switched to the econotebk app. On the other hand, when it comes to drying the ink, I'm sticking to my guns, it doesn't dry quickly at all: taking notes in a meeting, the page stayed open for a good 10 minutes before being closed again. When I reopened it to add a few words, the page next to it was all stained. I let it dry for another 5 minutes before closing it again, and the page next to it was stained and the ink had half faded. My opinion of these notebooks is mixed. I ordered the xl pack. The quality is good, the dispatch is neat, the pens are supplied with each notebook and the ecological aspect is an undeniable plus.but for the price, I thought the app was free but you have to pay extra to use it. (edit, I changed app on the advice of the sav) What's more, it takes well over 10 to 15 seconds for the ink to dry and when you want to write a lot or play something quickly, it's complicated. Some of it gets erased, or you stain the following sheets by turning the page. Finally, I don't know how you do it on the videos, but I can't erase with the microfiber. (Edit: just wet the wipe, it's magic :))
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Response from econotes
I'm following up on your exchange with Stéphen and the clarifications you received. The application is a tool we're suggesting as we await our own application in 2022. This application, Camscanner or AdobeScan, has a free part. It's true that you have to click on a little hidden cross to access this part. Concerning drying time: like a fountain pen, this can take a few seconds. It's true that this can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more... As for the wipe, you do need to moisten it to erase. In the end, it's the water that does the erasing. You can use the wipe supplied or any other cloth. We're trying to improve our communication on how to use the product. You'll find a QR code on the cover page that takes you back to all the usage information for your EcoNotebk as well as for your pens. After-sales service will get back to you in a few days to confirm that, with this information, your EcoNotebk experience is going as well as you'd hoped?
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Marion F.
Rating: 4 out of 5
following a purchase from 22/09/2021
I'm quite happy with it. I won't be starting it until January. However, there seemed to be a customizable page and I couldn't find anywhere on the site to add it. That's a shame.
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Response from econotes
Hi Marion, we offer customizable pages for professionals, and we sometimes show "inspiration" videos of people who have customized the pages of their EcoNotebk to make a "Bullet jounal", maybe that's what you're talking about? For the moment, we offer every type of page inside our notebooks, so you can let your imagination run wild?