Customer reviews of econotes

9,3 /10

Based on 1 656 published reviews

5 1 274 77% 4 264 16% 3 69 4% 2 23 1% 1 26 2%

Summary of reviews

The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.

Reviews 2, 3 and 5 stars

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George P.

Published on 28/08/2020 à 17h15 following a purchase from 28/08/2020

I made a gift of it to my grandson. I haven't had any feedback yet. I took one for myself. It's very useful and practical.

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Response from econotes

Hello George! Thank you for your feedback on your order? We're really pleased to hear that you're happy with your EcoNotebk. I hope your grandson will be too! I hope you enjoy using it?

Aurélie

Published on 24/08/2020 à 10h38 following a purchase from 24/08/2020

Hello, I thought that when I erased there wouldn't be any traces afterwards but the word is still legible even when erased, I find that it doesn't look clean, I'm disappointed.

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Response from econotes

Hello Aurélie, I contacted you by phone on Tuesday (25/08) to tell you how to erase your notes without leaving any marks. I'm delighted to have received your feedback by e-mail, in which you told us that everything was finally working out for the best and thanked us for the advice... Please remember to update your review... Thank you and enjoy!...

Dominik

Published on 23/08/2020 à 14h49 following a purchase from 23/08/2020

Products received on time and as described.very good

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Response from econotes

Thank you Dominik for taking the time for this feedback?

Léa A.

Published on 16/07/2020 à 16h31 following a purchase from 27/06/2020

A little disappointed with the experience. The company claims to be French and transparent, yet the product I received did not correspond to the one I ordered, seemed to be a foreign product (all in English) and was damaged.Customer service was very responsive, however, and I was able to get a quick refund for the notebook.

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Response from econotes

Thank you for your opinion Léa? As we explained to you by e-mail, the end of containment has made restocking difficult. We have to deliver EcoNotebk with neutral packaging for a short period of time, as they are initially intended for professionals/companies. To ensure that our customers benefit, we are currently offering a substantial discount on our products, details of which can be found on the "Promotions" page of our website. Our customers even find this an excellent opportunity to benefit from our products at reduced prices. You have unfortunately come across a faulty product, which is very rare, and when this happens we immediately remedy the situation with a return and refund or replacement, depending on the customer's request, as you have mentioned. We take care of our customers and listen to their concerns, we offer a money-back guarantee because our products are indeed of high quality? We confirm that the company is French, works with French suppliers and that we are transparent. Everything is indicated on the site, in the menu, or in the footer. We needed to make a few important clarifications to the points raised in your comment, which (in spite of yourself, I'm sure) could have misled readers.

Micky D.

Published on 08/07/2020 à 21h16 following a purchase from 08/07/2020

Great product, I was wary, but in the end the product is really top notch. The pen wipes clean with just a little water. The only downside is the spiral system for the sheets, which I'm afraid will tear over time.

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Response from econotes

Thank you for your comment Micky... The spiral system shouldn't alter the sheets, but we'll be in touch if this happens. We have had different spirals since this week, they are thinner but no longer allow pages to be interchanged. We'll soon be proposing a model that will allow pages to be interchanged just as well as a binder, and we hope you enjoy it!

Chris A.

Published on 14/06/2020 à 10h46 following a purchase from 14/06/2020

Customer service is great and responsive, as is their range of products, which I love.the finishes are well done, the idea is ingenious, I'm delighted to have come across them! thanks to Candice (from support) who is really super nice :)

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Response from econotes

Thank you Chris for your feedback and for trusting us?