9.6/10
★★★★★
based on 2093 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I'm very disappointed, as I was in the middle of marathon preparation and tested Hydraminov Gel+ and Hydraminov in training. I got sick, and the product I didn't digest made me vomit several times a few hours later. I wanted to try again a week later, and just the smell of the gels made me retch. 40 lost and a marathon preparation interrupted!

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Frederic B.
purchased on 16/04/2023
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Answer from EFFINOV NUTRITION
Hello, we're very sorry that your experience with our Hydraminov Boisson and Gel+ exercise products was inconclusive. You mentioned gagging for the gel...is it the same for the drink? To provide you with the best possible support, we offer you a personalized sports-specific nutritional assessment to provide you with nutritional advice tailored to your objectives...worth 29. We look forward to hearing from you. Sincerely, Effinov customer service.
1 /5
★☆☆☆☆

Order never received, customer service unreachable, I advise against it.

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Acheteur Vérifié
purchased on 23/08/2021
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Answer from EFFINOV NUTRITION
Hello, first of all we apologize for the inconvenience. Our customer service department, which is generally very responsive, is currently inspecting your order to find out why we have not received your package or been able to contact us. Customer satisfaction remains one of our priorities, so we will do our utmost to find a solution quickly. Sincerely, the EFFINOV NUTRITION team.
1 /5
★☆☆☆☆

Product expires two months later. At least warn before

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Acheteur Vérifié
purchased on 01/06/2021
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Answer from EFFINOV NUTRITION
Hello, First of all, thank you for answering our satisfaction questionnaire. In order to give you the best possible answer, could you please tell us which product you are referring to? Thank you in advance.
Sincerely, EffiNov Customer Service.
1 /5
★☆☆☆☆

See reply of June 27, 2021

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Acheteur Vérifié
purchased on 05/05/2021
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1 /5
★☆☆☆☆

Big problem of delivery, the first not realized, the second triggered following the request...not delivered in time. 1st deliverer: DPD...a chance maybe?

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Acheteur Vérifié
purchased on 31/03/2019
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Answer from EFFINOV NUTRITION
Hello, We have taken into account your dissatisfaction and have taken corrective action to ensure that this does not happen again. Following the dispatch of the second parcel by TNT Express 24H, which was finally delivered to you within 48 hours, we lodged a complaint with the carrier, who acknowledged their error. Please be assured that customer satisfaction is at the heart of our concerns, and we apologize for any inconvenience caused.
For this reason, we would like to offer you 1 box of 10 Hydraminov sticks with your next order by mentioning it in the comments: "Vu avec le service client le 30/04/19, merci d'ajouter gratuitement une boîte de 10 sticks Hydraminov saveur............." Cordialement, le service client Effinov.
1 /5
★☆☆☆☆

I received no tracking number. Finally I went to the post office where my parcel had been waiting for several days. It must have been repackaged because it was badly packed ... given the price of delivery ....

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Acheteur Vérifié
purchased on 17/07/2018
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Answer from EFFINOV NUTRITION
Hello Mrs Chanat, We have taken into account your dissatisfaction with the delivery of your parcel, and we will be filing a complaint with LaPoste Colissimo to ensure that this does not happen again. In the meantime, we'd like to inform you of a promotional code offering you free delivery on your next order: FREESHIP18 (code to be entered in the coupon box when validating your basket). Please do not hesitate to contact us by telephone on 02 97 83 60 94 if you have any questions about the delivery of your parcel, so that we can help you as soon as possible. Thank you for your understanding.
Sincerely, The Effinov Nutrition team.