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S
Rating: 1 out of 5
Does not liquefy or very little the eyes and itching on the eyelids after use
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 034 published reviews
Summary of reviews
The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
1 star review
Reset filtersC
Rating: 1 out of 5
Hello, this is not a bad product on the contrary, but not for me.
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F
Rating: 1 out of 5
Zero star, very expensive product for a quality more than mediocre
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E
Rating: 1 out of 5
I find that there is little information or explanations for the masks that are sold
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C
Rating: 1 out of 5
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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D
Rating: 1 out of 5
Hello, the received device does not work. Please let me know the procedure for a replacement.
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J
Rating: 1 out of 5
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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M
Rating: 1 out of 5
I don't have a microwave, so it won't be useful unfortunately.
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G
Rating: 1 out of 5
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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M
Rating: 1 out of 5
Happy but an extra wipe would be nice in the pack
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C
Rating: 1 out of 5
I've been using the wipes morning and night for 4 days, and it's worse than before, my eyes were stuck! I've given up;
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D
Rating: 1 out of 5
Mask of poor quality, very fragile electrical system concerning the wires connecting to the mask, would greatly benefit from consolidation.
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V
Rating: 1 out of 5
I've been using the mask for 10 days and so far there's been no improvement.
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M
Rating: 1 out of 5
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
C
Rating: 1 out of 5
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
G
Rating: 1 out of 5
Good quality
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N
Rating: 1 out of 5
Despite the positive reviews, which I don't share, I'm very disappointed with the product. The mask is hard to bear, the foam is too high and itchy. No sign of moisture to moisturize the eye. Too bad I believed in it
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M
Rating: 1 out of 5
Hello, I went to the relay point yesterday and my parcel still hasn't arrived. Can you tell me where it's stuck? I will make a complaint.
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M
Rating: 1 out of 5
the mask is not very comfortable to wear. It hurts the nose even if you don't tighten it too much and the cord is too short...
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D
Rating: 1 out of 5
The heated mask hardly heats at all... There must be something wrong with it.
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R
Rating: 1 out of 5
I have received nothing. No stars
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P
Rating: 1 out of 5
Hello, I was able to try the closed chamber glasses when I placed an order, but the glasses are too small, I can't even fit them on my face, let alone the silicone ones. On top of that, the lenses were completely pointing downwards, I totally thought it was a joke, but unfortunately it's true.
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J
Rating: 1 out of 5
Good evening, The parcel arrived at my address even though the order form mentioned my father's address. Disappointed by this lack of professionalism. Yours faithfully V. HERTIENNE
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M
Rating: 1 out of 5
The mask is unusable for people who sleep on their side, as the shell hurts the temple and the mask doesn't stay in place. It's essential to sleep on your back, otherwise it's useless.
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L
Rating: 1 out of 5
Website not working properly, impossible to place an order
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