Customer reviews of EMGIDI

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9,6 /10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews

Summary of reviews

The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.

Reviews 1, 2, 3 and 4 stars

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A
Annie R.
Rating: 4 out of 5
following a purchase from 14/07/2026
Good
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marie dominique T.
Rating: 4 out of 5
following a purchase from 11/06/2026
Fast and efficient service
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janine S.
Rating: 4 out of 5
following a purchase from 11/06/2026
1st experience, so no hindsight
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MARIE CLAIRE A.
Rating: 4 out of 5
following a purchase from 08/06/2026
GOOD BUT A LITTLE SHORT
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Philippe R.
Rating: 4 out of 5
following a purchase from 04/06/2026
In line with expectations...
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Maria M.
Rating: 4 out of 5
following a purchase from 01/06/2026
The electric mask is very effective, the beeping system is ingenious. The cotton protection should be able to improve.
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SOPHIE H.
Rating: 1 out of 5
following a purchase from 14/05/2026
Does not liquefy or very little the eyes and itching on the eyelids after use
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Marie Lise V.
Rating: 4 out of 5
following a purchase from 14/05/2026
I give a rating of 4 only because I suggest that it would be relevant as an area for improvement to suggest the simultaneous purchase of the heating mask and the battery. Personally, if this had been proposed to me, I would have bought the mask and the battery at once, rather than incurring shipping costs twice. Aside from that, the mask provides real comfort from the first session and the battery seems essential to me, especially when traveling, moving... It's
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Virginie A.
Rating: 4 out of 5
following a purchase from 07/05/2026
Effective material but for the first use not enough explanation and did not work at the beginning
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MARTINE G.
Rating: 3 out of 5
following a purchase from 10/05/2026
Very happy with the heating mask but not with the battery because there is no explanatory notice and I don't know what all these plugs are for. I had a hard time using it and I even went to buy an additional cord that is useless to me!
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andré P.
Rating: 4 out of 5
following a purchase from 07/05/2026
interesting products and fast delivery
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Carole K.
Rating: 1 out of 5
following a purchase from 06/05/2026
Hello, this is not a bad product on the contrary, but not for me.
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Isabelle G.
Rating: 4 out of 5
following a purchase from 04/05/2026
I have not received an invoice for the warranty
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Zoé B.
Rating: 2 out of 5
following a purchase from 02/05/2026
I had to place 2 orders before getting it ... I received no information about the order tracking either
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Salma H.
Rating: 3 out of 5
following a purchase from 04/05/2026
The wipe is missing. I was offered to buy it at full price and without a reduction in shipping costs.
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mirtille S.
Rating: 3 out of 5
following a purchase from 03/05/2026
7
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Nacim H.
Rating: 2 out of 5
following a purchase from 29/04/2026
Honestly not very satisfied with the eyeseal 4 mask, it did not solve my nighttime dry eye problem
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chrystelle B.
Rating: 3 out of 5
following a purchase from 28/04/2026
For now my opinion is average, I bought it on the advice of my ophthalmologist. Small practical tube, does not run. At first the ricil did not sting me, but by the end of the day red eyelids. I will try again later.
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Frédérique B.
Rating: 1 out of 5
following a purchase from 27/04/2026
Zero star, very expensive product for a quality more than mediocre
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Djaouida B.
Rating: 3 out of 5
following a purchase from 17/04/2026
Average does not hold well. Results on dry eyes too soon.
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Laurence F.
Rating: 4 out of 5
following a purchase from 15/04/2026
satisfied with my purchases. Package received quickly.
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CATHERINE V.
Rating: 4 out of 5
following a purchase from 14/04/2026
good products but remain expensive
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 01/04/2026
EXCELLENT
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André L.
Rating: 4 out of 5
following a purchase from 10/04/2026
The mask meets my expectations with a fast delivery. The only comment I have is that during the previous order the mask was provided with a hard case which was practical for transport, while now it is provided with a soft pouch, which is a shame.
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Chantal J.
Rating: 4 out of 5
following a purchase from 07/04/2026
Order received very quickly but I was disappointed by the wipes: too large for single use
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dominique G.
Rating: 4 out of 5
following a purchase from 27/03/2026
I received my USB44 mask quickly and I am satisfied with this order.
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Thierry L.
Rating: 3 out of 5
following a purchase from 27/03/2026
Package arrived well, quickly, but very high customs duties (1/3 of the product price) not specified at the time of purchase.
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Elodie L.
Rating: 1 out of 5
following a purchase from 23/03/2026
I find that there is little information or explanations for the masks that are sold
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Dominique R.
Rating: 3 out of 5
following a purchase from 21/03/2026
Way too expensive for a piece of fabric with resistance inside.
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Marie-Hélène P.
Rating: 4 out of 5
following a purchase from 17/03/2026
Very happy
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Marie Claire L.
Rating: 4 out of 5
following a purchase from 17/03/2026
It's very effective but I can't quite clean the mask in the morning
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Danièle D.
Rating: 4 out of 5
following a purchase from 04/03/2026
Nothing to blame you for
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Mireille R.
Rating: 4 out of 5
following a purchase from 04/03/2026
The heating mask is a product that was recommended to me by my ophthalmologist. I am satisfied with it.
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Christine J.
Rating: 4 out of 5
following a purchase from 03/03/2026
the product meets my expectations
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Marie-Magdeleine P.
Rating: 4 out of 5
following a purchase from 02/03/2026
Fast expedition
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Raymond A.
Rating: 3 out of 5
following a purchase from 21/02/2026
For now it works but I have no improvement in my eye troubles
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Eric D.
Rating: 4 out of 5
following a purchase from 16/02/2026
received on time, pleasant to wear, I do not have enough perspective to see the expected results. to be continued.....
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anne M.
Rating: 3 out of 5
following a purchase from 03/02/2026
Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.
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Marie Carmen N.
Rating: 4 out of 5
following a purchase from 04/02/2026
It doesn't beep !!!! For the first 2 days it beeped 1 or 2 times and then nothing. I blink my eyes without a signal
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joelle B.
Rating: 4 out of 5
following a purchase from 02/02/2026
There should be at least two lightweight canvas masks to be able to wash it. It would be desirable to provide more details regarding the recommended temperatures.
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