The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Very good and practical, however a downside regarding the battery manual for the USB44 mask. This manual is exclusively in English and requires a magnifying glass to be read, it does not clearly specify that a mobile phone charger is essential for charging. There is not a word or a line regarding the other intended uses for the multiple flexible electrical outputs located on the underside of the case. Fortunately, everything is practical to use.
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CATHERINE V.
Rating: 4 out of 5
following a purchase from 02/02/2026
very clear site. Order received in a week.
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Marion H.
Rating: 2 out of 5
following a purchase from 16/01/2026
I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.
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Response from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
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Claire G.
Rating: 1 out of 5
following a purchase from 15/01/2026
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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Jean B.
Rating: 3 out of 5
following a purchase from 13/01/2026
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
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Jacky B.
Rating: 4 out of 5
following a purchase from 09/01/2026
Difficult to reach you, then everything went very well
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danielle C.
Rating: 1 out of 5
following a purchase from 15/12/2025
Hello, the received device does not work. Please let me know the procedure for a replacement.
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Micheline C.
Rating: 2 out of 5
following a purchase from 29/12/2025
THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS
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MONIQUE B.
Rating: 4 out of 5
following a purchase from 05/01/2026
Good but expensive!
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Georgette S.
Rating: 3 out of 5
following a purchase from 04/01/2026
No problem!
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Véronique L.
Rating: 4 out of 5
following a purchase from 19/12/2025
This corresponds to what my doctor advised me.
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bernadette A.
Rating: 4 out of 5
following a purchase from 01/12/2025
I find the prices very high for the products themselves, but for now they are of good quality and effective.
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Amandine R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Works as expected. However, it is too early to see an improvement in my symptoms.
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Monique F.
Rating: 3 out of 5
following a purchase from 25/11/2025
It's a shame the power cable is too short.
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SYLVIE F.
Rating: 3 out of 5
following a purchase from 21/11/2025
Not bad but could be more effective.
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Patrice L.
Rating: 4 out of 5
following a purchase from 19/11/2025
Order arrived within the announced deadlines. Ordered items present. Nothing to report.
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Gisèle M.
Rating: 4 out of 5
following a purchase from 16/11/2025
The site is well designed.
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Philippe B.
Rating: 3 out of 5
following a purchase from 12/11/2025
The site is fine, no problem
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Sylvie R.
Rating: 4 out of 5
following a purchase from 12/11/2025
Hello, I have received the requested package but in fact it is the same mask that I already had in transparent silicone while I thought I was buying a new model.
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Hania F.
Rating: 4 out of 5
following a purchase from 08/11/2025
Heating mask for the eyes CHAUCLINE USB44: this mask is very simple to use, lightweight, compact, easy to store in its case, it fulfills its function with three temperature options. Too bad the plug is not included in the pack and the manual is poorly translated.
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Nicole V.
Rating: 4 out of 5
following a purchase from 25/10/2025
Satisfied, but the button with the temperatures is positioned too far from the mask, which forces one to contort to reach it.
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Michele T.
Rating: 4 out of 5
following a purchase from 22/10/2025
Hoping it will improve
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Valérie T.
Rating: 4 out of 5
following a purchase from 25/10/2025
The mask works very well and the usage tips on the site are interesting
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Jean-François R.
Rating: 1 out of 5
following a purchase from 21/10/2025
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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Bernard A.
Rating: 3 out of 5
following a purchase from 22/10/2025
Speed between order and delivery...
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Coralie T.
Rating: 4 out of 5
following a purchase from 28/09/2025
Mask to heat the eyelids bought to stimulate glands because eyes are too dry. Comfortable to wear, except for the hard piece of metal on the nose: for my part, I made an incision in the fabric of the mask and removed it.
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Régine P.
Rating: 4 out of 5
following a purchase from 01/10/2025
Fast and careful shipping Product conforms
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Ana D.
Rating: 3 out of 5
following a purchase from 26/09/2025
The mask heats very little
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mathilde O.
Rating: 1 out of 5
following a purchase from 19/09/2025
I don't have a microwave, so it won't be useful unfortunately.
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chantal B.
Rating: 2 out of 5
following a purchase from 25/09/2025
The emitted heat is far from uniform.
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Gwenaëlle P.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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michèle T.
Rating: 4 out of 5
following a purchase from 04/09/2025
The 48-hour delivery time was not respected. The package took 7 days to arrive.
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Gaëtan H.
Rating: 2 out of 5
following a purchase from 08/09/2025
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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Nathalie N.
Rating: 3 out of 5
following a purchase from 04/09/2025
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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MICHEL B.
Rating: 4 out of 5
following a purchase from 03/09/2025
Nothing to report
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Catherine M.
Rating: 4 out of 5
following a purchase from 02/09/2025
I put wet pads under the mask. I find the heat too dry!
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Sandrine B.
Rating: 3 out of 5
following a purchase from 01/09/2025
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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Nadine B.
Rating: 4 out of 5
following a purchase from 17/08/2025
I just received my package which had been delivered to a relay that closed the next day…
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Gwenael B.
Rating: 1 out of 5
following a purchase from 15/07/2025
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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Marielle D.
Rating: 4 out of 5
following a purchase from 08/08/2025
I ordered a night mask that suits me perfectly. The delivery was fast. Emgidi is a company that offers quality products, but unfortunately the items offered are becoming more and more expensive.
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