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R
Rating: 4 out of 5
Fast and careful shipping Product conforms
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 116 published reviews
Summary of reviews
The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
The mask heats very little
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M
Rating: 1 out of 5
I don't have a microwave, so it won't be useful unfortunately.
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C
Rating: 2 out of 5
The emitted heat is far from uniform.
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G
Rating: 3 out of 5
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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M
Rating: 4 out of 5
The 48-hour delivery time was not respected. The package took 7 days to arrive.
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G
Rating: 2 out of 5
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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N
Rating: 3 out of 5
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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M
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
I put wet pads under the mask. I find the heat too dry!
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S
Rating: 3 out of 5
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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N
Rating: 4 out of 5
I just received my package which had been delivered to a relay that closed the next day…
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G
Rating: 1 out of 5
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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M
Rating: 4 out of 5
I ordered a night mask that suits me perfectly. The delivery was fast. Emgidi is a company that offers quality products, but unfortunately the items offered are becoming more and more expensive.
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C
Rating: 4 out of 5
Fast delivery, product meets expectations
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D
Rating: 3 out of 5
Delivery ok. As for the effectiveness of the mask over time, I cannot comment because I just received it
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R
Rating: 4 out of 5
A bit cumbersome device
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C
Rating: 3 out of 5
Several purchases: 1. the USB heating mask = good currently 2. the rechargeable USB humidifier is of poor quality. The "mist" condenses on the top base and clogs the nozzle. As a result, the device gets stuck and stops working. Very disappointing and unusable.
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C
Rating: 4 out of 5
Everything is ok
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E
Rating: 4 out of 5
Product compliant
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F
Rating: 3 out of 5
Listening to the customer
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M
Rating: 2 out of 5
Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.
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B
Rating: 4 out of 5
Relief at the eyelids
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G
Rating: 4 out of 5
At first I had a bit of trouble using the mask but I watched a video and everything is fine. I hope it will be effective!
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H
Rating: 4 out of 5
I find it well designed, you still need the extension to plug it in and be at ease
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H
Rating: 4 out of 5
Very good Thank you
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G
Rating: 4 out of 5
The order always includes a storage pouch. Please do not include it in the next order. The wipes are really good.
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P
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
this mask has a perfect shape for me, the shells fit very well to my eyes and I followed the operating mode of the pulls on each side. However, the contact with the skin (top of the cheeks) bothers me a little. This is due to the material of the mask.
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G
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
I bought some fabric lingerie that fits the USB eye mask. I'm happy with my purchase. I recommend this mask rather than the one that is heated in the microwave.
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M
Rating: 4 out of 5
I still lack perspective....
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A
Rating: 4 out of 5
SATISFIED
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A
Rating: 3 out of 5
I would have preferred to be able to unplug the mask during the break. In other words, I thought I was buying a rechargeable mask that could be unplugged during use.
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J
Rating: 4 out of 5
The heat mask is really great!!!! I really feel like it helps my eyes. However, I'm not convinced about the night glasses... We'll see in the long term.
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G
Rating: 4 out of 5
A bit expensive
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A
Rating: 4 out of 5
I made a mistake with the stars. Order received very quickly. So far everything is working well.
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Y
Rating: 4 out of 5
Effective
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R
Rating: 4 out of 5
Satisfied.
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