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F
Rating: 3 out of 5
I was not delivered to the relay point I had chosen.
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
Summary of reviews
The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Reviews 1, 2, 3 and 4 stars
Reset filtersN
Rating: 2 out of 5
My eyes are less dry when I wake up after using this mask. Of course, it's not enough: I also apply a drop of Vismed gel multi when I go to bed and one during the night as prescribed, but it contributes to my comfort. The problem is that the mask degrades very quickly. It's only been three months since I bought it, and I'm afraid it'll soon be ruined... Within the first few weeks, the headband was loosening on its own. Then the foam around the eyes began to detach from the silicone shell, as did other parts of the mask. As a result, the quality/price ratio is not up to scratch.
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M
Rating: 1 out of 5
Happy but an extra wipe would be nice in the pack
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L
Rating: 4 out of 5
Very satisfied with your shipment. Only the post office took a few days to deliver. With us it's usual, there are very often delays. Yours sincerely
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M
Rating: 4 out of 5
I'm happy with the productsb
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D
Rating: 4 out of 5
The product is good quality except that I don't think it's powerful enough. I can barely feel the heat. I understand that there are standards and that it shouldn't heat up more. Like I used to heat a wet glove in the microwave, which gives off more heat. Otherwise very good product. Thank you for your efficiency.
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C
Rating: 4 out of 5
All went well
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C
Rating: 1 out of 5
I've been using the wipes morning and night for 4 days, and it's worse than before, my eyes were stuck! I've given up;
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J
Rating: 3 out of 5
I've always been satisfied with the various products, which have suited me perfectly. The plastic night mask is unbearable, especially if you sweat, and uncomfortable. I miss the foam ones, but unfortunately the last one is starting to wear out. So if you only offer masks that are unbearable at night, I don't see the point in making them more comfortable for patients.
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B
Rating: 4 out of 5
FAST, GOOD CONTACTS
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M
Rating: 3 out of 5
I am at the beginning of a pulsed light treatment for dry eyes The mask should help I will be able to give more information on the effectiveness of the product in a while.
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E
Rating: 4 out of 5
a very pleasant feeling of well-being
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V
Rating: 3 out of 5
I was expecting a product that really restores my eyes.
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E
Rating: 4 out of 5
Excellent reception and customer service. The product works well.
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M
Rating: 4 out of 5
I ordered the EYESEAL4 OPAQUE mask. Not easy to sleep with a mask. Very effective but a bit expensive. Too bad!!!
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C
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I would like to know why the mask I bought is no longer valid after 6 months of use... Is there any danger...?
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Response from EMGIDI
Hello, the BRUDER mask has no limit of use, as the microbeads it contains are not perishable. What's more, you can clean the mask (superficial hand washing), as long as you dry it well before re-using it.
M
Rating: 4 out of 5
Very effective products (a little expensive..) but I have a fragility (light eyes) cojunctivitis ++ Only good products calm my eyes, thank you.
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N
Rating: 3 out of 5
the products are expensive and therefore difficult to reproduce, despite being recommended by my optalmologist for fragile eyes with diseased mebiomus glands.
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D
Rating: 1 out of 5
Mask of poor quality, very fragile electrical system concerning the wires connecting to the mask, would greatly benefit from consolidation.
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C
Rating: 4 out of 5
easy-to-use, pleasant device, small drawback, hence only 4 stars out of 5, the fabric storage pouch would have been perfect a little larger.
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S
Rating: 4 out of 5
The eye mask is of excellent quality. On the other hand, I'm still finding it hard to do eyelid care afterwards; at the moment, it's painful during the massage, and then I get an unpleasant inflammation for the next few hours.
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N
Rating: 3 out of 5
The mask material pulls on the hair
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M
Rating: 4 out of 5
well
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M
Rating: 4 out of 5
Everything is perfect
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J
Rating: 4 out of 5
Fast delivery and quality product! Highly recommend....
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C
Rating: 4 out of 5
Corresponds to my expectations
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A
Rating: 4 out of 5
Very good.
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V
Rating: 1 out of 5
I've been using the mask for 10 days and so far there's been no improvement.
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M
Rating: 4 out of 5
PERFECT
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W
Rating: 4 out of 5
Delivery time a little long, but in the end the package was in good condition. I regret having chosen a microwave-heated mask model, as it's difficult to control the temperature, and it's not constant over a 10-minute period... I'll have to buy a second USB-heated mask...
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P
Rating: 4 out of 5
Despite an error in the shipment of the product, thank you for your prompt re-delivery.
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M
Rating: 4 out of 5
At first, I felt that the heat wasn't enough and that the mask didn't press hard enough on the edges of my lashes. After a few days of trying it on, I'm fine, my eyelids have deflated.
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A
Rating: 4 out of 5
Very satisfied with the service and welcome.
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S
Rating: 4 out of 5
Product received as described. I can't tell if it's effective or not at the moment. The first night the mark did not stay in place.
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J
Rating: 4 out of 5
guaranteed relaxation
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M
Rating: 1 out of 5
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
A
Rating: 4 out of 5
Good product thanks
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D
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.