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S
Rating: 1 out of 5
Does not liquefy or very little the eyes and itching on the eyelids after use
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
Summary of reviews
The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
Very happy with the heating mask but not with the battery because there is no explanatory notice and I don't know what all these plugs are for. I had a hard time using it and I even went to buy an additional cord that is useless to me!
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C
Rating: 1 out of 5
Hello, this is not a bad product on the contrary, but not for me.
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Z
Rating: 2 out of 5
I had to place 2 orders before getting it ... I received no information about the order tracking either
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S
Rating: 3 out of 5
The wipe is missing. I was offered to buy it at full price and without a reduction in shipping costs.
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M
Rating: 3 out of 5
7
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N
Rating: 2 out of 5
Honestly not very satisfied with the eyeseal 4 mask, it did not solve my nighttime dry eye problem
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C
Rating: 3 out of 5
For now my opinion is average, I bought it on the advice of my ophthalmologist. Small practical tube, does not run. At first the ricil did not sting me, but by the end of the day red eyelids. I will try again later.
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F
Rating: 1 out of 5
Zero star, very expensive product for a quality more than mediocre
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D
Rating: 3 out of 5
Average does not hold well. Results on dry eyes too soon.
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T
Rating: 3 out of 5
Package arrived well, quickly, but very high customs duties (1/3 of the product price) not specified at the time of purchase.
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E
Rating: 1 out of 5
I find that there is little information or explanations for the masks that are sold
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D
Rating: 3 out of 5
Way too expensive for a piece of fabric with resistance inside.
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R
Rating: 3 out of 5
For now it works but I have no improvement in my eye troubles
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A
Rating: 3 out of 5
Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.
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M
Rating: 2 out of 5
I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.
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Response from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
C
Rating: 1 out of 5
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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J
Rating: 3 out of 5
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
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D
Rating: 1 out of 5
Hello, the received device does not work. Please let me know the procedure for a replacement.
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M
Rating: 2 out of 5
THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS
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G
Rating: 3 out of 5
No problem!
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M
Rating: 3 out of 5
It's a shame the power cable is too short.
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S
Rating: 3 out of 5
Not bad but could be more effective.
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P
Rating: 3 out of 5
The site is fine, no problem
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J
Rating: 1 out of 5
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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B
Rating: 3 out of 5
Speed between order and delivery...
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A
Rating: 3 out of 5
The mask heats very little
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M
Rating: 1 out of 5
I don't have a microwave, so it won't be useful unfortunately.
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C
Rating: 2 out of 5
The emitted heat is far from uniform.
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G
Rating: 3 out of 5
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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G
Rating: 2 out of 5
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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N
Rating: 3 out of 5
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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S
Rating: 3 out of 5
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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G
Rating: 1 out of 5
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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D
Rating: 3 out of 5
Delivery ok. As for the effectiveness of the mask over time, I cannot comment because I just received it
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C
Rating: 3 out of 5
Several purchases: 1. the USB heating mask = good currently 2. the rechargeable USB humidifier is of poor quality. The "mist" condenses on the top base and clogs the nozzle. As a result, the device gets stuck and stops working. Very disappointing and unusable.
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F
Rating: 3 out of 5
Listening to the customer
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M
Rating: 2 out of 5
Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.
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A
Rating: 3 out of 5
I would have preferred to be able to unplug the mask during the break. In other words, I thought I was buying a rechargeable mask that could be unplugged during use.
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R
Rating: 3 out of 5
The inner part of the mask is broken, the interior protection of the mask in fabric.
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