The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.
Hello, satisfied at 65% since I don't hear the beeps that invite us to blink (the beeps are too high-pitched and blend with my tinnitus). Is it possible to modify these sound beeps to make them lower? I also have a question, I wanted to call you but in vain 3 times. What are the frequencies to do this 12' treatment exercise? Best regards. Laurent Iglésias [email protected]
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Helene M.
Rating: 2 out of 5
following a purchase from 24/06/2026
Good evening The mask does not heat up sufficiently compared to the one I bought from you that goes in the microwave, 15 seconds at 500°. The one bought recently becomes lukewarm but is not sufficient in heat and does not reach the temperature you provide according to the person's choice, from 39 to 44°. I do not use it, it lacks heating power and it is a rather expensive purchase, I am very disappointed and I will talk to my ophthalmologist who told me to buy it, more effective than the one I have had for several years. I have scrupulously followed the instructions but nothing works!
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Myriam R.
Rating: 1 out of 5
following a purchase from 08/06/2026
Connection issue
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Pascale B.
Rating: 3 out of 5
following a purchase from 06/06/2026
Satisfied with the heating mask, however the eye contour mask box contains 4 masks while the instructions indicate 6... at 35€ the box, that's expensive at over 8€/mask... I do not recommend
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Colette G.
Rating: 1 out of 5
following a purchase from 02/06/2026
The eyelash brush from this order does not work - see contact email (I am waiting for your response - thank you)
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Jihen J.
Rating: 1 out of 5
following a purchase from 02/06/2026
The scratch quickly tore after not even a week of use, too bad for the price
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Clement B.
Rating: 1 out of 5
following a purchase from 20/05/2026
it doesn't work
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Sophie H.
Rating: 1 out of 5
following a purchase from 14/05/2026
Does not liquefy or very little the eyes and itching on the eyelids after use
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Martine G.
Rating: 3 out of 5
following a purchase from 10/05/2026
Very happy with the heating mask but not with the battery because there is no explanatory notice and I don't know what all these plugs are for. I had a hard time using it and I even went to buy an additional cord that is useless to me!
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Carole K.
Rating: 1 out of 5
following a purchase from 06/05/2026
Hello, this is not a bad product on the contrary, but not for me.
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Zoé B.
Rating: 2 out of 5
following a purchase from 02/05/2026
I had to place 2 orders before getting it ... I received no information about the order tracking either
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Salma H.
Rating: 3 out of 5
following a purchase from 04/05/2026
The wipe is missing. I was offered to buy it at full price and without a reduction in shipping costs.
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Mirtille S.
Rating: 3 out of 5
following a purchase from 03/05/2026
7
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Nacim H.
Rating: 2 out of 5
following a purchase from 29/04/2026
Honestly not very satisfied with the eyeseal 4 mask, it did not solve my nighttime dry eye problem
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Chrystelle B.
Rating: 3 out of 5
following a purchase from 28/04/2026
For now my opinion is average, I bought it on the advice of my ophthalmologist. Small practical tube, does not run. At first the ricil did not sting me, but by the end of the day red eyelids. I will try again later.
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Frédérique B.
Rating: 1 out of 5
following a purchase from 27/04/2026
Zero star, very expensive product for a quality more than mediocre
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Djaouida B.
Rating: 3 out of 5
following a purchase from 17/04/2026
Average does not hold well. Results on dry eyes too soon.
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Thierry L.
Rating: 3 out of 5
following a purchase from 27/03/2026
Package arrived well, quickly, but very high customs duties (1/3 of the product price) not specified at the time of purchase.
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Elodie L.
Rating: 1 out of 5
following a purchase from 23/03/2026
I find that there is little information or explanations for the masks that are sold
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Dominique R.
Rating: 3 out of 5
following a purchase from 21/03/2026
Way too expensive for a piece of fabric with resistance inside.
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Raymond A.
Rating: 3 out of 5
following a purchase from 21/02/2026
For now it works but I have no improvement in my eye troubles
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Anne M.
Rating: 3 out of 5
following a purchase from 03/02/2026
Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.
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Marion H.
Rating: 2 out of 5
following a purchase from 16/01/2026
I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.
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Response from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
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Claire G.
Rating: 1 out of 5
following a purchase from 15/01/2026
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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Jean B.
Rating: 3 out of 5
following a purchase from 13/01/2026
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
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Danielle C.
Rating: 1 out of 5
following a purchase from 15/12/2025
Hello, the received device does not work. Please let me know the procedure for a replacement.
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Micheline C.
Rating: 2 out of 5
following a purchase from 29/12/2025
THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS
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Georgette S.
Rating: 3 out of 5
following a purchase from 04/01/2026
No problem!
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Monique F.
Rating: 3 out of 5
following a purchase from 25/11/2025
It's a shame the power cable is too short.
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Sylvie F.
Rating: 3 out of 5
following a purchase from 21/11/2025
Not bad but could be more effective.
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Philippe B.
Rating: 3 out of 5
following a purchase from 12/11/2025
The site is fine, no problem
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Jean-François R.
Rating: 1 out of 5
following a purchase from 21/10/2025
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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Bernard A.
Rating: 3 out of 5
following a purchase from 22/10/2025
Speed between order and delivery...
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Ana D.
Rating: 3 out of 5
following a purchase from 26/09/2025
The mask heats very little
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Mathilde O.
Rating: 1 out of 5
following a purchase from 19/09/2025
I don't have a microwave, so it won't be useful unfortunately.
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Chantal B.
Rating: 2 out of 5
following a purchase from 25/09/2025
The emitted heat is far from uniform.
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Gwenaëlle P.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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Gaëtan H.
Rating: 2 out of 5
following a purchase from 08/09/2025
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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Nathalie N.
Rating: 3 out of 5
following a purchase from 04/09/2025
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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Sandrine B.
Rating: 3 out of 5
following a purchase from 01/09/2025
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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