The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
mask as I expected, but I had ordered a pouch that I find very expensive for a pouch that has absolutely nothing special (no inside pocket) and with a zipper that doesn't work very well.
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SANDRINE B.
Rating: 2 out of 5
following a purchase from 12/01/2023
Package received quickly and conformed to my order. However, the mask was not clean (stain inside the mask).
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Patrick S.
Rating: 1 out of 5
following a purchase from 09/01/2023
Hello, I was able to try the closed chamber glasses when I placed an order, but the glasses are too small, I can't even fit them on my face, let alone the silicone ones. On top of that, the lenses were completely pointing downwards, I totally thought it was a joke, but unfortunately it's true.
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Françoise V.
Rating: 3 out of 5
following a purchase from 12/12/2022
satisfied with the products I bought... Mask, eye drops.
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GENEVIEVE S.
Rating: 3 out of 5
following a purchase from 10/11/2022
Is there any sense in placing the mask in the microwave?
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Response from EMGIDI
You can put the mask on any way you like. Flat.
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jean christophe R.
Rating: 3 out of 5
following a purchase from 08/11/2022
Hello. I would like more advice on how to maintain the equipment ordered. Because my night mask ordered from you, I washed it with hot water and it peeled off the protective foam, which forced me to place a new order for the same night mask. Best regards Jean Christophe ROUX
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Laurence D.
Rating: 3 out of 5
following a purchase from 25/10/2022
Order received quickly. Good products but high prices
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Pauline P.
Rating: 3 out of 5
following a purchase from 16/09/2022
I find the mask takes a very long time to heat up, I can't set it to medium temperature.
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Raymond V.
Rating: 3 out of 5
following a purchase from 10/09/2022
very good, except that they don't know what an ARC (acknowledgement of receipt of order) is.
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MYRIAM J.
Rating: 2 out of 5
following a purchase from 20/08/2022
I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!
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Isabelle M.
Rating: 3 out of 5
following a purchase from 17/08/2022
I haven't had enough time to evaluate the products yet, but the heated mask brings comfort and the SLEEP goggles haven't yielded much in the way of results yet.
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Joseph B.
Rating: 1 out of 5
following a purchase from 07/08/2022
Good evening, The parcel arrived at my address even though the order form mentioned my father's address. Disappointed by this lack of professionalism. Yours faithfully V. HERTIENNE
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Christian S.
Rating: 2 out of 5
following a purchase from 25/07/2022
delay, then finally a product more expensive than expected.domage
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Denise P.
Rating: 3 out of 5
following a purchase from 02/06/2022
I would like to know the exact composition of the product. What is mentioned on the jar is written in too small characters for my 79 year old eyes!!!!
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Response from EMGIDI
Hello,
We have added the composition to the site so that you can read it without any problem.
Best regards
EMGIDI
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Lionel P.
Rating: 2 out of 5
following a purchase from 26/05/2022
THE SITE IS NOT ACCESSIBLE FROM ABROAD (SWITZERLAND) WHICH GREATLY COMPLICATES ! DELIVERY TIME NOT RESPECTED.
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Matthieu V.
Rating: 2 out of 5
following a purchase from 27/05/2022
I received the moist heat mask but it doesn't provide any moisture so that's a bit disappointing.
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Isabelle G.
Rating: 3 out of 5
following a purchase from 10/01/2022
The price is very high.
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PHILIPPE H.
Rating: 3 out of 5
following a purchase from 23/11/2021
This mask seems to cool much faster than expected. Wet heat perception is also not very evident. Finally, it would be nice to have a case "as standard" for storing the mask.
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Valérie N.
Rating: 3 out of 5
following a purchase from 05/09/2021
expensive product and too bad there are no offers for loyal customers.
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Gautier Y.
Rating: 3 out of 5
following a purchase from 28/01/2021
Packaging damaged on arrival fortunately not fragile
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Onda F.
Rating: 3 out of 5
following a purchase from 04/05/2020
Difficult to rate objectively in times of pandemic. Average rating due to delivery times, which do not necessarily imply EMGIDI.
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Mauricette C.
Rating: 3 out of 5
following a purchase from 18/02/2020
Great for night use.during the day,it fogs up and you can't see clearly.it's a shame because it's very comfortable.but maybe I'm not using it properly.
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Michel M.
Rating: 2 out of 5
following a purchase from 18/11/2019
When I didn't receive my parcel on the date indicated, I phoned. Someone answered: "Yes, your parcel hasn't left yet because "THE POST OFFICE HAS NOT DELIVERED THE PACKAGING" Who are they kidding !!!!!!!!!!
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MAËLLYS T.
Rating: 1 out of 5
following a purchase from 25/09/2019
The mask is unusable for people who sleep on their side, as the shell hurts the temple and the mask doesn't stay in place. It's essential to sleep on your back, otherwise it's useless.
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Lionel L.
Rating: 1 out of 5
following a purchase from 15/04/2019
Website not working properly, impossible to place an order
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