Customer reviews of EMGIDI

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9,6 /10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
5 2 646 87% 4 284 9% 3 59 2% 2 21 1% 1 25 1%

Summary of reviews

The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.

Reviews 1, 2 and 4 stars

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B
bernadette A.
Rating: 4 out of 5
following a purchase from 01/12/2025
I find the prices very high for the products themselves, but for now they are of good quality and effective.
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Amandine R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Works as expected. However, it is too early to see an improvement in my symptoms.
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Patrice L.
Rating: 4 out of 5
following a purchase from 19/11/2025
Order arrived within the announced deadlines. Ordered items present. Nothing to report.
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Gisèle M.
Rating: 4 out of 5
following a purchase from 16/11/2025
The site is well designed.
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Sylvie R.
Rating: 4 out of 5
following a purchase from 12/11/2025
Hello, I have received the requested package but in fact it is the same mask that I already had in transparent silicone while I thought I was buying a new model.
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Hania F.
Rating: 4 out of 5
following a purchase from 08/11/2025
Heating mask for the eyes CHAUCLINE USB44: this mask is very simple to use, lightweight, compact, easy to store in its case, it fulfills its function with three temperature options. Too bad the plug is not included in the pack and the manual is poorly translated.
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Nicole V.
Rating: 4 out of 5
following a purchase from 25/10/2025
Satisfied, but the button with the temperatures is positioned too far from the mask, which forces one to contort to reach it.
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Michele T.
Rating: 4 out of 5
following a purchase from 22/10/2025
Hoping it will improve
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Valérie T.
Rating: 4 out of 5
following a purchase from 25/10/2025
The mask works very well and the usage tips on the site are interesting
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Jean-François R.
Rating: 1 out of 5
following a purchase from 21/10/2025
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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Coralie T.
Rating: 4 out of 5
following a purchase from 28/09/2025
Mask to heat the eyelids bought to stimulate glands because eyes are too dry. Comfortable to wear, except for the hard piece of metal on the nose: for my part, I made an incision in the fabric of the mask and removed it.
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Régine P.
Rating: 4 out of 5
following a purchase from 01/10/2025
Fast and careful shipping Product conforms
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mathilde O.
Rating: 1 out of 5
following a purchase from 19/09/2025
I don't have a microwave, so it won't be useful unfortunately.
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chantal B.
Rating: 2 out of 5
following a purchase from 25/09/2025
The emitted heat is far from uniform.
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michèle T.
Rating: 4 out of 5
following a purchase from 04/09/2025
The 48-hour delivery time was not respected. The package took 7 days to arrive.
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Gaëtan H.
Rating: 2 out of 5
following a purchase from 08/09/2025
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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MICHEL B.
Rating: 4 out of 5
following a purchase from 03/09/2025
Nothing to report
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Catherine M.
Rating: 4 out of 5
following a purchase from 02/09/2025
I put wet pads under the mask. I find the heat too dry!
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Nadine B.
Rating: 4 out of 5
following a purchase from 17/08/2025
I just received my package which had been delivered to a relay that closed the next day…
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Gwenael B.
Rating: 1 out of 5
following a purchase from 15/07/2025
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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Marielle D.
Rating: 4 out of 5
following a purchase from 08/08/2025
I ordered a night mask that suits me perfectly. The delivery was fast. Emgidi is a company that offers quality products, but unfortunately the items offered are becoming more and more expensive.
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Catherine C.
Rating: 4 out of 5
following a purchase from 21/07/2025
Fast delivery, product meets expectations
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René H.
Rating: 4 out of 5
following a purchase from 12/07/2025
A bit cumbersome device
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Claudie M.
Rating: 4 out of 5
following a purchase from 04/07/2025
Everything is ok
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Emmanuelle A.
Rating: 4 out of 5
following a purchase from 03/07/2025
Product compliant
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Magali D.
Rating: 2 out of 5
following a purchase from 14/06/2025
Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.
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Brigitte A.
Rating: 4 out of 5
following a purchase from 22/06/2025
Relief at the eyelids
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GENEVIEVE R.
Rating: 4 out of 5
following a purchase from 24/06/2025
At first I had a bit of trouble using the mask but I watched a video and everything is fine. I hope it will be effective!
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Hayat O.
Rating: 4 out of 5
following a purchase from 21/06/2025
I find it well designed, you still need the extension to plug it in and be at ease
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HELENE B.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very good Thank you
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GHISLAINE L.
Rating: 4 out of 5
following a purchase from 16/06/2025
The order always includes a storage pouch. Please do not include it in the next order. The wipes are really good.
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Pierre S.
Rating: 4 out of 5
following a purchase from 31/05/2025
Perfect
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Maurice M.
Rating: 4 out of 5
following a purchase from 01/06/2025
Very good
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Solange P.
Rating: 4 out of 5
following a purchase from 22/05/2025
this mask has a perfect shape for me, the shells fit very well to my eyes and I followed the operating mode of the pulls on each side. However, the contact with the skin (top of the cheeks) bothers me a little. This is due to the material of the mask.
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Guy B.
Rating: 4 out of 5
following a purchase from 21/05/2025
good
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MESSAGER G.
Rating: 4 out of 5
following a purchase from 14/05/2025
I bought some fabric lingerie that fits the USB eye mask. I'm happy with my purchase. I recommend this mask rather than the one that is heated in the microwave.
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Michèle T.
Rating: 4 out of 5
following a purchase from 24/04/2025
I still lack perspective....
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arlette A.
Rating: 4 out of 5
following a purchase from 21/04/2025
SATISFIED
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Julia P.
Rating: 4 out of 5
following a purchase from 14/04/2025
The heat mask is really great!!!! I really feel like it helps my eyes. However, I'm not convinced about the night glasses... We'll see in the long term.
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Gerard D.
Rating: 4 out of 5
following a purchase from 01/04/2025
A bit expensive
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