Customer reviews of EMGIDI

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 3 116 published reviews

Summary of reviews

The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.

Reviews 1, 2 and 4 stars

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H
Hayat O.
Rating: 4 out of 5
following a purchase from 21/06/2025
I find it well designed, you still need the extension to plug it in and be at ease
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Helene B.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very good Thank you
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Ghislaine L.
Rating: 4 out of 5
following a purchase from 16/06/2025
The order always includes a storage pouch. Please do not include it in the next order. The wipes are really good.
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Pierre S.
Rating: 4 out of 5
following a purchase from 31/05/2025
Perfect
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Maurice M.
Rating: 4 out of 5
following a purchase from 01/06/2025
Very good
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Solange P.
Rating: 4 out of 5
following a purchase from 22/05/2025
this mask has a perfect shape for me, the shells fit very well to my eyes and I followed the operating mode of the pulls on each side. However, the contact with the skin (top of the cheeks) bothers me a little. This is due to the material of the mask.
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G
Guy B.
Rating: 4 out of 5
following a purchase from 21/05/2025
good
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M
Messager G.
Rating: 4 out of 5
following a purchase from 14/05/2025
I bought some fabric lingerie that fits the USB eye mask. I'm happy with my purchase. I recommend this mask rather than the one that is heated in the microwave.
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Michèle T.
Rating: 4 out of 5
following a purchase from 24/04/2025
I still lack perspective....
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Arlette A.
Rating: 4 out of 5
following a purchase from 21/04/2025
SATISFIED
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Julia P.
Rating: 4 out of 5
following a purchase from 14/04/2025
The heat mask is really great!!!! I really feel like it helps my eyes. However, I'm not convinced about the night glasses... We'll see in the long term.
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Gerard D.
Rating: 4 out of 5
following a purchase from 01/04/2025
A bit expensive
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Annie-Claude P.
Rating: 4 out of 5
following a purchase from 31/03/2025
I made a mistake with the stars. Order received very quickly. So far everything is working well.
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Yves Patrick G.
Rating: 4 out of 5
following a purchase from 31/03/2025
Effective
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Roland B.
Rating: 4 out of 5
following a purchase from 15/03/2025
Satisfied.
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André P.
Rating: 4 out of 5
following a purchase from 13/03/2025
quality products, fast delivery
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Valerie P.
Rating: 4 out of 5
following a purchase from 12/02/2025
Delighted with the product and your professionalism.
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Nadia M.
Rating: 4 out of 5
following a purchase from 01/03/2025
Effective night mask. One star less for the price, too high for a product made of rudimentary materials.
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Leroy P.
Rating: 4 out of 5
following a purchase from 06/03/2025
My original order got lost on the way, but emgidi quickly sent me a new shipment, which I received the very next day.
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Bertrand M.
Rating: 4 out of 5
following a purchase from 27/02/2025
Product conforms to order. Recommended by my optician. Easy to use. Just take the time to do it.
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Richard S.
Rating: 4 out of 5
following a purchase from 24/02/2025
Very good and warm welcome
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Mireille F.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast delivery, compliant product
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Marie B.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very practical mask ... just needs a "beep" to announce the end of the session.
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Brigitte A.
Rating: 4 out of 5
following a purchase from 12/02/2025
Mascara very good
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Bernard L.
Rating: 4 out of 5
following a purchase from 04/02/2025
Order OK but I was hacked afterwards, please monitor your system.
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Micheline S.
Rating: 4 out of 5
following a purchase from 30/01/2025
I bought the smallest goggle but it's still too tall. You should make 2 sizes smaller...
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Marie-Thérèse B.
Rating: 4 out of 5
following a purchase from 10/01/2025
Fast product delivery
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Nicolas P.
Rating: 2 out of 5
following a purchase from 17/09/2024
My eyes are less dry when I wake up after using this mask. Of course, it's not enough: I also apply a drop of Vismed gel multi when I go to bed and one during the night as prescribed, but it contributes to my comfort. The problem is that the mask degrades very quickly. It's only been three months since I bought it, and I'm afraid it'll soon be ruined... Within the first few weeks, the headband was loosening on its own. Then the foam around the eyes began to detach from the silicone shell, as did other parts of the mask. As a result, the quality/price ratio is not up to scratch.
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M
Morgane U.
Rating: 1 out of 5
following a purchase from 06/12/2024
Happy but an extra wipe would be nice in the pack
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Liliane B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very satisfied with your shipment. Only the post office took a few days to deliver. With us it's usual, there are very often delays. Yours sincerely
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Michèle M.
Rating: 4 out of 5
following a purchase from 15/12/2024
I'm happy with the productsb
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Dimwaogdo Irène A.
Rating: 4 out of 5
following a purchase from 06/12/2024
The product is good quality except that I don't think it's powerful enough. I can barely feel the heat. I understand that there are standards and that it shouldn't heat up more. Like I used to heat a wet glove in the microwave, which gives off more heat. Otherwise very good product. Thank you for your efficiency.
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C
Christelle P.
Rating: 4 out of 5
following a purchase from 22/11/2024
All went well
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Christine P.
Rating: 1 out of 5
following a purchase from 22/11/2024
I've been using the wipes morning and night for 4 days, and it's worse than before, my eyes were stuck! I've given up;
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Bernadette J.
Rating: 4 out of 5
following a purchase from 18/11/2024
FAST, GOOD CONTACTS
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Eliane P.
Rating: 4 out of 5
following a purchase from 08/11/2024
a very pleasant feeling of well-being
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Evelyne S.
Rating: 4 out of 5
following a purchase from 08/11/2024
Excellent reception and customer service. The product works well.
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Muriel L.
Rating: 4 out of 5
following a purchase from 01/11/2024
I ordered the EYESEAL4 OPAQUE mask. Not easy to sleep with a mask. Very effective but a bit expensive. Too bad!!!
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Corinne R.
Rating: 4 out of 5
following a purchase from 05/11/2024
Very good
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Armelle L.
Rating: 4 out of 5
following a purchase from 03/11/2024
I would like to know why the mask I bought is no longer valid after 6 months of use... Is there any danger...?
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Response from EMGIDI
Hello, the BRUDER mask has no limit of use, as the microbeads it contains are not perishable. What's more, you can clean the mask (superficial hand washing), as long as you dry it well before re-using it.