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P
Rating: 4 out of 5
Despite an error in the shipment of the product, thank you for your prompt re-delivery.
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
Summary of reviews
The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
At first, I felt that the heat wasn't enough and that the mask didn't press hard enough on the edges of my lashes. After a few days of trying it on, I'm fine, my eyelids have deflated.
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A
Rating: 4 out of 5
Very satisfied with the service and welcome.
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S
Rating: 4 out of 5
Product received as described. I can't tell if it's effective or not at the moment. The first night the mark did not stay in place.
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J
Rating: 4 out of 5
guaranteed relaxation
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M
Rating: 1 out of 5
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
A
Rating: 4 out of 5
Good product thanks
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D
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
M
Rating: 4 out of 5
I haven't taken the time to try it out yet ... my opinion doesn't mean anything except that the exterior lacks aesthetic appeal!
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M
Rating: 4 out of 5
Very good, but it would have been nice if a USB charger had been included.
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Response from EMGIDI
Unfortunately, we are no longer allowed to supply chargers following a European law to avoid waste.
C
Rating: 4 out of 5
Item ordered by phone and received promptly Thank you
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M
Rating: 4 out of 5
Very practical, no need to keep track of time. Easy-to-use product
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M
Rating: 4 out of 5
Fast delivery.ras
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P
Rating: 4 out of 5
Fast delivery.
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P
Rating: 4 out of 5
conforms to my order
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M
Rating: 4 out of 5
Site I did not know. Offers items that cannot be found elsewhere. Maybe a bit expensive.
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F
Rating: 4 out of 5
as a 3rd age person i find the explanations very brief... can we have an invoice? thank you
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A
Rating: 4 out of 5
Highly efficient
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J
Rating: 4 out of 5
Fast delivery, easy to use. Thank you
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S
Rating: 4 out of 5
Waiting time for the parcel a little long. But excellent responsiveness of the team to my letters and requests. Bravo and especially thank you
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A
Rating: 4 out of 5
Very satisfied with the product Speed of delivery Thank you b
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P
Rating: 4 out of 5
Very good product. To be seen over a longer period of time to see if the results are beneficial. Maybe improve the hold of the little wipe with Velcro?
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M
Rating: 4 out of 5
Very happy, this constant temperature mask is practical and effective, I recommend it.
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A
Rating: 4 out of 5
Material compliant, but 44°C max not enough to melt the wax in the eye area and too hot at eyebrow level because pressed against, but pressed against the eyes to be able to blink during the 12 min. Turns off after 12 min and cools down in a few seconds. I recommend it for maintenance and prevention, but it's not enough for people with dry eyes like me (wax + water). The mask is soft and pleasant to wear.
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S
Rating: 4 out of 5
Correct
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M
Rating: 4 out of 5
Package received promptly. The device works very well. The only thing I would like to see improved is a beep when the minutes are up...even though you can feel when it stops heating.
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J
Rating: 4 out of 5
To date, I can't give my opinion. I don't have enough experience with wipes.
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C
Rating: 4 out of 5
Package received promptly
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S
Rating: 2 out of 5
We had ordered a USB extension cable for the heated eye mask. We wanted to return the USB extension cord because it didn't fit with my plug adapter. Someone told us that we had to pay for the return postage and that we shouldn't have ordered it. Please note that other sites issue return labels where postage is free. The other sites have 30 days to return the product and you only have 7 days. Best regards. Serge Détruit
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G
Rating: 1 out of 5
Good quality
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N
Rating: 1 out of 5
Despite the positive reviews, which I don't share, I'm very disappointed with the product. The mask is hard to bear, the foam is too high and itchy. No sign of moisture to moisturize the eye. Too bad I believed in it
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V
Rating: 4 out of 5
No risk of burning, ideal temperatures. I think the mask should adapt slightly more to the shape of the nose (flexibility).
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P
Rating: 4 out of 5
Meets my expectations.
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F
Rating: 4 out of 5
Difficult to fit the blue protective cover
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F
Rating: 4 out of 5
Effective product for dry eyes
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Response from EMGIDI
Thank you for your positive feedback, Francoise! We're delighted that our product worked for you. Please don't hesitate to contact us if you have any further questions or needs.
M
Rating: 1 out of 5
Hello, I went to the relay point yesterday and my parcel still hasn't arrived. Can you tell me where it's stuck? I will make a complaint.
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M
Rating: 1 out of 5
the mask is not very comfortable to wear. It hurts the nose even if you don't tighten it too much and the cord is too short...
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N
Rating: 4 out of 5
.
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K
Rating: 4 out of 5
Product well received, made in India, design in France, shame!
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