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C
Rating: 1 out of 5
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
Summary of reviews
The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 3 out of 5
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
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J
Rating: 4 out of 5
Difficult to reach you, then everything went very well
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D
Rating: 1 out of 5
Hello, the received device does not work. Please let me know the procedure for a replacement.
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M
Rating: 4 out of 5
Good but expensive!
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G
Rating: 3 out of 5
No problem!
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V
Rating: 4 out of 5
This corresponds to what my doctor advised me.
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B
Rating: 4 out of 5
I find the prices very high for the products themselves, but for now they are of good quality and effective.
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A
Rating: 4 out of 5
Works as expected. However, it is too early to see an improvement in my symptoms.
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M
Rating: 3 out of 5
It's a shame the power cable is too short.
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S
Rating: 3 out of 5
Not bad but could be more effective.
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P
Rating: 4 out of 5
Order arrived within the announced deadlines. Ordered items present. Nothing to report.
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G
Rating: 4 out of 5
The site is well designed.
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P
Rating: 3 out of 5
The site is fine, no problem
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S
Rating: 4 out of 5
Hello, I have received the requested package but in fact it is the same mask that I already had in transparent silicone while I thought I was buying a new model.
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H
Rating: 4 out of 5
Heating mask for the eyes CHAUCLINE USB44: this mask is very simple to use, lightweight, compact, easy to store in its case, it fulfills its function with three temperature options. Too bad the plug is not included in the pack and the manual is poorly translated.
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N
Rating: 4 out of 5
Satisfied, but the button with the temperatures is positioned too far from the mask, which forces one to contort to reach it.
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M
Rating: 4 out of 5
Hoping it will improve
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V
Rating: 4 out of 5
The mask works very well and the usage tips on the site are interesting
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J
Rating: 1 out of 5
It's not worth the price, the size is for small faces, the edge hurts the nose!! In short, there are cheaper options on Amazon that are just as effective.
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B
Rating: 3 out of 5
Speed between order and delivery...
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C
Rating: 4 out of 5
Mask to heat the eyelids bought to stimulate glands because eyes are too dry. Comfortable to wear, except for the hard piece of metal on the nose: for my part, I made an incision in the fabric of the mask and removed it.
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R
Rating: 4 out of 5
Fast and careful shipping Product conforms
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A
Rating: 3 out of 5
The mask heats very little
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M
Rating: 1 out of 5
I don't have a microwave, so it won't be useful unfortunately.
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G
Rating: 3 out of 5
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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M
Rating: 4 out of 5
The 48-hour delivery time was not respected. The package took 7 days to arrive.
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N
Rating: 3 out of 5
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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M
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
I put wet pads under the mask. I find the heat too dry!
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S
Rating: 3 out of 5
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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N
Rating: 4 out of 5
I just received my package which had been delivered to a relay that closed the next day…
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G
Rating: 1 out of 5
Very disappointed with my purchase. The quality leaves much to be desired. One side is more opaque than the other. No difference with or without the mask. I would like a refund.
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M
Rating: 4 out of 5
I ordered a night mask that suits me perfectly. The delivery was fast. Emgidi is a company that offers quality products, but unfortunately the items offered are becoming more and more expensive.
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C
Rating: 4 out of 5
Fast delivery, product meets expectations
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D
Rating: 3 out of 5
Delivery ok. As for the effectiveness of the mask over time, I cannot comment because I just received it
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R
Rating: 4 out of 5
A bit cumbersome device
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C
Rating: 3 out of 5
Several purchases: 1. the USB heating mask = good currently 2. the rechargeable USB humidifier is of poor quality. The "mist" condenses on the top base and clogs the nozzle. As a result, the device gets stuck and stops working. Very disappointing and unusable.
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C
Rating: 4 out of 5
Everything is ok
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E
Rating: 4 out of 5
Product compliant
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