Customer reviews of EMGIDI

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9,6 /10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
5 2 646 87% 4 284 9% 3 59 2% 2 21 1% 1 25 1%

Summary of reviews

The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.

Reviews 1, 3 and 4 stars

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F
Francoise N.
Rating: 3 out of 5
following a purchase from 19/05/2025
Listening to the customer
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Brigitte A.
Rating: 4 out of 5
following a purchase from 22/06/2025
Relief at the eyelids
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GENEVIEVE R.
Rating: 4 out of 5
following a purchase from 24/06/2025
At first I had a bit of trouble using the mask but I watched a video and everything is fine. I hope it will be effective!
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Hayat O.
Rating: 4 out of 5
following a purchase from 21/06/2025
I find it well designed, you still need the extension to plug it in and be at ease
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HELENE B.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very good Thank you
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GHISLAINE L.
Rating: 4 out of 5
following a purchase from 16/06/2025
The order always includes a storage pouch. Please do not include it in the next order. The wipes are really good.
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Pierre S.
Rating: 4 out of 5
following a purchase from 31/05/2025
Perfect
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Maurice M.
Rating: 4 out of 5
following a purchase from 01/06/2025
Very good
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Solange P.
Rating: 4 out of 5
following a purchase from 22/05/2025
this mask has a perfect shape for me, the shells fit very well to my eyes and I followed the operating mode of the pulls on each side. However, the contact with the skin (top of the cheeks) bothers me a little. This is due to the material of the mask.
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Guy B.
Rating: 4 out of 5
following a purchase from 21/05/2025
good
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MESSAGER G.
Rating: 4 out of 5
following a purchase from 14/05/2025
I bought some fabric lingerie that fits the USB eye mask. I'm happy with my purchase. I recommend this mask rather than the one that is heated in the microwave.
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Michèle T.
Rating: 4 out of 5
following a purchase from 24/04/2025
I still lack perspective....
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arlette A.
Rating: 4 out of 5
following a purchase from 21/04/2025
SATISFIED
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Astride F.
Rating: 3 out of 5
following a purchase from 14/04/2025
I would have preferred to be able to unplug the mask during the break. In other words, I thought I was buying a rechargeable mask that could be unplugged during use.
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Julia P.
Rating: 4 out of 5
following a purchase from 14/04/2025
The heat mask is really great!!!! I really feel like it helps my eyes. However, I'm not convinced about the night glasses... We'll see in the long term.
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Gerard D.
Rating: 4 out of 5
following a purchase from 01/04/2025
A bit expensive
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Annie-Claude P.
Rating: 4 out of 5
following a purchase from 31/03/2025
I made a mistake with the stars. Order received very quickly. So far everything is working well.
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Yves Patrick G.
Rating: 4 out of 5
following a purchase from 31/03/2025
Effective
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Roland B.
Rating: 4 out of 5
following a purchase from 15/03/2025
Satisfied.
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andré P.
Rating: 4 out of 5
following a purchase from 13/03/2025
quality products, fast delivery
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Valerie P.
Rating: 4 out of 5
following a purchase from 12/02/2025
Delighted with the product and your professionalism.
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Ramos da Fonseca S.
Rating: 3 out of 5
following a purchase from 05/03/2025
The inner part of the mask is broken, the interior protection of the mask in fabric.
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Nadia M.
Rating: 4 out of 5
following a purchase from 01/03/2025
Effective night mask. One star less for the price, too high for a product made of rudimentary materials.
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LEROY P.
Rating: 4 out of 5
following a purchase from 06/03/2025
My original order got lost on the way, but emgidi quickly sent me a new shipment, which I received the very next day.
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Bertrand M.
Rating: 4 out of 5
following a purchase from 27/02/2025
Product conforms to order. Recommended by my optician. Easy to use. Just take the time to do it.
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Richard S.
Rating: 4 out of 5
following a purchase from 24/02/2025
Very good and warm welcome
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Mireille F.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast delivery, compliant product
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marie B.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very practical mask ... just needs a "beep" to announce the end of the session.
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Brigitte A.
Rating: 4 out of 5
following a purchase from 12/02/2025
Mascara very good
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Bernard L.
Rating: 4 out of 5
following a purchase from 04/02/2025
Order OK but I was hacked afterwards, please monitor your system.
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Micheline S.
Rating: 4 out of 5
following a purchase from 30/01/2025
I bought the smallest goggle but it's still too tall. You should make 2 sizes smaller...
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Bernadette M.
Rating: 3 out of 5
following a purchase from 14/01/2025
Heated mask USB44 practical but the heat seems to be below 44°c ( hygh position ) so insufficient for serious blepharitis .
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Marie-Thérèse B.
Rating: 4 out of 5
following a purchase from 10/01/2025
Fast product delivery
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Frédérique M.
Rating: 3 out of 5
following a purchase from 13/01/2025
I was not delivered to the relay point I had chosen.
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M
morgane U.
Rating: 1 out of 5
following a purchase from 06/12/2024
Happy but an extra wipe would be nice in the pack
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Liliane B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very satisfied with your shipment. Only the post office took a few days to deliver. With us it's usual, there are very often delays. Yours sincerely
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M
michèle M.
Rating: 4 out of 5
following a purchase from 15/12/2024
I'm happy with the productsb
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D
Dimwaogdo Irène A.
Rating: 4 out of 5
following a purchase from 06/12/2024
The product is good quality except that I don't think it's powerful enough. I can barely feel the heat. I understand that there are standards and that it shouldn't heat up more. Like I used to heat a wet glove in the microwave, which gives off more heat. Otherwise very good product. Thank you for your efficiency.
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CHRISTELLE P.
Rating: 4 out of 5
following a purchase from 22/11/2024
All went well
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CHRISTINE P.
Rating: 1 out of 5
following a purchase from 22/11/2024
I've been using the wipes morning and night for 4 days, and it's worse than before, my eyes were stuck! I've given up;
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