The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
I've always been satisfied with the various products, which have suited me perfectly. The plastic night mask is unbearable, especially if you sweat, and uncomfortable. I miss the foam ones, but unfortunately the last one is starting to wear out. So if you only offer masks that are unbearable at night, I don't see the point in making them more comfortable for patients.
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Bernadette J.
Rating: 4 out of 5
following a purchase from 18/11/2024
FAST, GOOD CONTACTS
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Martine F.
Rating: 3 out of 5
following a purchase from 16/11/2024
I am at the beginning of a pulsed light treatment for dry eyes The mask should help I will be able to give more information on the effectiveness of the product in a while.
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Eliane P.
Rating: 4 out of 5
following a purchase from 08/11/2024
a very pleasant feeling of well-being
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Valérie P.
Rating: 3 out of 5
following a purchase from 12/11/2024
I was expecting a product that really restores my eyes.
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Evelyne S.
Rating: 4 out of 5
following a purchase from 08/11/2024
Excellent reception and customer service. The product works well.
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Muriel L.
Rating: 4 out of 5
following a purchase from 01/11/2024
I ordered the EYESEAL4 OPAQUE mask. Not easy to sleep with a mask. Very effective but a bit expensive. Too bad!!!
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Corinne R.
Rating: 4 out of 5
following a purchase from 05/11/2024
Very good
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ARMELLE L.
Rating: 4 out of 5
following a purchase from 03/11/2024
I would like to know why the mask I bought is no longer valid after 6 months of use... Is there any danger...?
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Response from EMGIDI
Hello, the BRUDER mask has no limit of use, as the microbeads it contains are not perishable. What's more, you can clean the mask (superficial hand washing), as long as you dry it well before re-using it.
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MONIQUE B.
Rating: 4 out of 5
following a purchase from 03/11/2024
Very effective products (a little expensive..) but I have a fragility (light eyes) cojunctivitis ++ Only good products calm my eyes, thank you.
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NICOLE B.
Rating: 3 out of 5
following a purchase from 02/11/2024
the products are expensive and therefore difficult to reproduce, despite being recommended by my optalmologist for fragile eyes with diseased mebiomus glands.
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Diane M.
Rating: 1 out of 5
following a purchase from 30/10/2024
Mask of poor quality, very fragile electrical system concerning the wires connecting to the mask, would greatly benefit from consolidation.
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CLAIRE S.
Rating: 4 out of 5
following a purchase from 19/10/2024
easy-to-use, pleasant device, small drawback, hence only 4 stars out of 5, the fabric storage pouch would have been perfect a little larger.
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Sylvie C.
Rating: 4 out of 5
following a purchase from 18/10/2024
The eye mask is of excellent quality. On the other hand, I'm still finding it hard to do eyelid care afterwards; at the moment, it's painful during the massage, and then I get an unpleasant inflammation for the next few hours.
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Nathalie G.
Rating: 3 out of 5
following a purchase from 17/10/2024
The mask material pulls on the hair
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M M.
Rating: 4 out of 5
following a purchase from 13/10/2024
well
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MICHELE P.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything is perfect
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Julien B.
Rating: 4 out of 5
following a purchase from 03/10/2024
Fast delivery and quality product! Highly recommend....
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Christian H.
Rating: 4 out of 5
following a purchase from 25/09/2024
Corresponds to my expectations
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Alain C.
Rating: 4 out of 5
following a purchase from 10/09/2024
Very good.
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Véronique M.
Rating: 1 out of 5
following a purchase from 05/09/2024
I've been using the mask for 10 days and so far there's been no improvement.
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MIREILLE P.
Rating: 4 out of 5
following a purchase from 07/09/2024
PERFECT
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Wilfrid M.
Rating: 4 out of 5
following a purchase from 31/08/2024
Delivery time a little long, but in the end the package was in good condition. I regret having chosen a microwave-heated mask model, as it's difficult to control the temperature, and it's not constant over a 10-minute period... I'll have to buy a second USB-heated mask...
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Pierre P.
Rating: 4 out of 5
following a purchase from 30/08/2024
Despite an error in the shipment of the product, thank you for your prompt re-delivery.
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Marie-France B.
Rating: 4 out of 5
following a purchase from 25/08/2024
At first, I felt that the heat wasn't enough and that the mask didn't press hard enough on the edges of my lashes. After a few days of trying it on, I'm fine, my eyelids have deflated.
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Annie M.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very satisfied with the service and welcome.
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STEPHANE P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Product received as described. I can't tell if it's effective or not at the moment. The first night the mark did not stay in place.
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Jean-Jacques G.
Rating: 4 out of 5
following a purchase from 07/08/2024
guaranteed relaxation
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Martine B.
Rating: 1 out of 5
following a purchase from 10/08/2024
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
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andre H.
Rating: 4 out of 5
following a purchase from 04/08/2024
Good product thanks
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Danièle A.
Rating: 4 out of 5
following a purchase from 01/08/2024
Very good
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Catherine K.
Rating: 1 out of 5
following a purchase from 28/07/2024
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
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Marion C.
Rating: 4 out of 5
following a purchase from 22/07/2024
I haven't taken the time to try it out yet ... my opinion doesn't mean anything except that the exterior lacks aesthetic appeal!
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Michel S.
Rating: 4 out of 5
following a purchase from 18/07/2024
Very good, but it would have been nice if a USB charger had been included.
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Response from EMGIDI
Unfortunately, we are no longer allowed to supply chargers following a European law to avoid waste.
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Claudine B.
Rating: 4 out of 5
following a purchase from 20/06/2024
Item ordered by phone and received promptly Thank you
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Monique E.
Rating: 4 out of 5
following a purchase from 21/06/2024
Very practical, no need to keep track of time. Easy-to-use product
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Martine B.
Rating: 4 out of 5
following a purchase from 18/06/2024
Fast delivery.ras
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Isabelle G.
Rating: 3 out of 5
following a purchase from 15/06/2024
Fast delivery and well packaged. I am disappointed with the products that do not suit me. This is a very personal opinion.
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Pierre T.
Rating: 4 out of 5
following a purchase from 28/05/2024
Fast delivery.
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Paule R.
Rating: 3 out of 5
following a purchase from 27/05/2024
Disappointed by the "protective" case of this 2nd mask purchased, as I already pointed out when I received it.
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