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J
Rating: 4 out of 5
guaranteed relaxation
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 116 published reviews
Summary of reviews
The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.
Yours faithfully
The EMGIDI team
A
Rating: 4 out of 5
Good product thanks
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D
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
M
Rating: 4 out of 5
I haven't taken the time to try it out yet ... my opinion doesn't mean anything except that the exterior lacks aesthetic appeal!
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M
Rating: 4 out of 5
Very good, but it would have been nice if a USB charger had been included.
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Response from EMGIDI
Unfortunately, we are no longer allowed to supply chargers following a European law to avoid waste.
C
Rating: 4 out of 5
Item ordered by phone and received promptly Thank you
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M
Rating: 4 out of 5
Very practical, no need to keep track of time. Easy-to-use product
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M
Rating: 4 out of 5
Fast delivery.ras
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I
Rating: 3 out of 5
Fast delivery and well packaged. I am disappointed with the products that do not suit me. This is a very personal opinion.
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P
Rating: 4 out of 5
Fast delivery.
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P
Rating: 3 out of 5
Disappointed by the "protective" case of this 2nd mask purchased, as I already pointed out when I received it.
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P
Rating: 4 out of 5
conforms to my order
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M
Rating: 4 out of 5
Site I did not know. Offers items that cannot be found elsewhere. Maybe a bit expensive.
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F
Rating: 4 out of 5
as a 3rd age person i find the explanations very brief... can we have an invoice? thank you
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A
Rating: 4 out of 5
Highly efficient
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J
Rating: 4 out of 5
Fast delivery, easy to use. Thank you
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G
Rating: 3 out of 5
I'm starting the tablet treatment, so I don't have enough experience to give an opinion.
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R
Rating: 3 out of 5
The heated mask must be accompanied by a cloth to be moistened at the same time as it is heated. A can desu
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S
Rating: 4 out of 5
Waiting time for the parcel a little long. But excellent responsiveness of the team to my letters and requests. Bravo and especially thank you
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A
Rating: 4 out of 5
Very satisfied with the product Speed of delivery Thank you b
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P
Rating: 4 out of 5
Very good product. To be seen over a longer period of time to see if the results are beneficial. Maybe improve the hold of the little wipe with Velcro?
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M
Rating: 4 out of 5
Very happy, this constant temperature mask is practical and effective, I recommend it.
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A
Rating: 4 out of 5
Material compliant, but 44°C max not enough to melt the wax in the eye area and too hot at eyebrow level because pressed against, but pressed against the eyes to be able to blink during the 12 min. Turns off after 12 min and cools down in a few seconds. I recommend it for maintenance and prevention, but it's not enough for people with dry eyes like me (wax + water). The mask is soft and pleasant to wear.
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S
Rating: 4 out of 5
Correct
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M
Rating: 4 out of 5
Package received promptly. The device works very well. The only thing I would like to see improved is a beep when the minutes are up...even though you can feel when it stops heating.
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J
Rating: 4 out of 5
To date, I can't give my opinion. I don't have enough experience with wipes.
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P
Rating: 3 out of 5
Very good
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C
Rating: 4 out of 5
Package received promptly
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G
Rating: 1 out of 5
Good quality
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N
Rating: 1 out of 5
Despite the positive reviews, which I don't share, I'm very disappointed with the product. The mask is hard to bear, the foam is too high and itchy. No sign of moisture to moisturize the eye. Too bad I believed in it
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V
Rating: 4 out of 5
No risk of burning, ideal temperatures. I think the mask should adapt slightly more to the shape of the nose (flexibility).
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P
Rating: 4 out of 5
Meets my expectations.
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F
Rating: 4 out of 5
Difficult to fit the blue protective cover
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A
Rating: 3 out of 5
I have mixed feelings about it, as so far I haven't had any convincing eye results! The helmet is very light in design, which may be pleasant, but its duration is likely to be limited ...? I'm going to continue using them for 12 minutes every evening, but without much conviction. Otherwise, the company seems serious, the explanations were convincing and detailed, which gives me confidence. Thank you very much.
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F
Rating: 4 out of 5
Effective product for dry eyes
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Response from EMGIDI
Thank you for your positive feedback, Francoise! We're delighted that our product worked for you. Please don't hesitate to contact us if you have any further questions or needs.
M
Rating: 1 out of 5
Hello, I went to the relay point yesterday and my parcel still hasn't arrived. Can you tell me where it's stuck? I will make a complaint.
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M
Rating: 1 out of 5
the mask is not very comfortable to wear. It hurts the nose even if you don't tighten it too much and the cord is too short...
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N
Rating: 4 out of 5
.
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