Customer reviews of EMGIDI

I had to place 2 orders before getting it ... I received no information about the order tracking either

Honestly not very satisfied with the eyeseal 4 mask, it did not solve my nighttime dry eye problem

I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.

THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS

The emitted heat is far from uniform.

Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)

Finally, I find that it's expensive for a product that warms my eyes moderately. The nose stop doesn't fall as it should, so the mask doesn't position itself correctly, which means I hardly get any heat on my eyes and around them. I am really disappointed with my purchase, especially at that price. Moreover, it seems limited in the number of uses, which disappoints me even more. I won't advertise it. So it stays in its box; it's a useless purchase for me given its high purchase price. If you have a solution for me or feedback.

My eyes are less dry when I wake up after using this mask. Of course, it's not enough: I also apply a drop of Vismed gel multi when I go to bed and one during the night as prescribed, but it contributes to my comfort. The problem is that the mask degrades very quickly. It's only been three months since I bought it, and I'm afraid it'll soon be ruined... Within the first few weeks, the headband was loosening on its own. Then the foam around the eyes began to detach from the silicone shell, as did other parts of the mask. As a result, the quality/price ratio is not up to scratch.

We had ordered a USB extension cable for the heated eye mask. We wanted to return the USB extension cord because it didn't fit with my plug adapter. Someone told us that we had to pay for the return postage and that we shouldn't have ordered it. Please note that other sites issue return labels where postage is free. The other sites have 30 days to return the product and you only have 7 days. Best regards. Serge Détruit

The mask is fine, but the cleansing discs are too greasy (I-lid'N lash) and you have to wipe your eyelids with a Kleenex afterwards, which isn't very practical! I regret buying the cleansing discs.

The shipment is announced by the post office and is delivered to a relay point without any tracking.!14 euros in shipping costs to still have to pick it up 🙃The cables are very bulky and the velcro catches the hair. The piece of canvas "rolls" and is too wide and the mask could be wider and better encompass the eyes...

The mask is too wide and hurts the nose without being pressed against the lower part of the eyes.

THE MASK MUST BE HEATED WITH MICRO-WONES. What if you don't have any?

The site is good. However, I'm not entirely satisfied with the Chaumanne pack.

Order partially delivered, no comment, no information on the balance to be delivered, it's a shame.

Package received quickly and conformed to my order. However, the mask was not clean (stain inside the mask).

I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!

delay, then finally a product more expensive than expected.domage

THE SITE IS NOT ACCESSIBLE FROM ABROAD (SWITZERLAND) WHICH GREATLY COMPLICATES ! DELIVERY TIME NOT RESPECTED.

I received the moist heat mask but it doesn't provide any moisture so that's a bit disappointing.

When I didn't receive my parcel on the date indicated, I phoned. Someone answered: "Yes, your parcel hasn't left yet because "THE POST OFFICE HAS NOT DELIVERED THE PACKAGING" Who are they kidding !!!!!!!!!!