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M
Rating: 4 out of 5
Fast expedition
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Customer reviews of EMGIDI
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 3 116 published reviews
Summary of reviews
The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.
Reviews 2, 3 and 4 stars
Reset filtersR
Rating: 3 out of 5
For now it works but I have no improvement in my eye troubles
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E
Rating: 4 out of 5
received on time, pleasant to wear, I do not have enough perspective to see the expected results. to be continued.....
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A
Rating: 3 out of 5
Product that did not work for me. Uncomfortable and only heated on one side. Returned within the withdrawal period and refunded without any problem.
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M
Rating: 4 out of 5
It doesn't beep !!!! For the first 2 days it beeped 1 or 2 times and then nothing. I blink my eyes without a signal
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J
Rating: 4 out of 5
There should be at least two lightweight canvas masks to be able to wash it. It would be desirable to provide more details regarding the recommended temperatures.
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J
Rating: 4 out of 5
Very good and practical, however a downside regarding the battery manual for the USB44 mask. This manual is exclusively in English and requires a magnifying glass to be read, it does not clearly specify that a mobile phone charger is essential for charging. There is not a word or a line regarding the other intended uses for the multiple flexible electrical outputs located on the underside of the case. Fortunately, everything is practical to use.
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C
Rating: 4 out of 5
very clear site. Order received in a week.
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M
Rating: 2 out of 5
I had the old model of mask, which I found much better. The heating surface is reduced, the adjustable tab on the nose is not practical and uncomfortable to wear, the choice of heating time is no longer possible, and the power cord is not practical to plug in. I use the mask several times a day for medical reasons, and all these changes from one version to another have led me to this conclusion of dissatisfaction.
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Response from EMGIDI
The USB44 mask is designed to be applied to the eyelids, adjusting the nasal bridge. Sometimes the mask is worn too low and consequently, the nasal bridge becomes uncomfortable and the heating seems less strong. Just raise the mask so that the bottom of the mask is in contact with the lower eyelids.
J
Rating: 3 out of 5
I am generally satisfied but I find that the temperature of the mask at 44 degrees is difficult to assess and in any case is only at maximum at the end of the cycle. Moreover, the protective veil is very stretched after only 10 days of use
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J
Rating: 4 out of 5
Difficult to reach you, then everything went very well
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M
Rating: 2 out of 5
THE BEEP FOR BLINKING IS NON-EXISTENT ONLY THE ONE FROM THE SESSION PROGRAM WORKS
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M
Rating: 4 out of 5
Good but expensive!
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G
Rating: 3 out of 5
No problem!
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V
Rating: 4 out of 5
This corresponds to what my doctor advised me.
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B
Rating: 4 out of 5
I find the prices very high for the products themselves, but for now they are of good quality and effective.
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A
Rating: 4 out of 5
Works as expected. However, it is too early to see an improvement in my symptoms.
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M
Rating: 3 out of 5
It's a shame the power cable is too short.
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S
Rating: 3 out of 5
Not bad but could be more effective.
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P
Rating: 4 out of 5
Order arrived within the announced deadlines. Ordered items present. Nothing to report.
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G
Rating: 4 out of 5
The site is well designed.
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P
Rating: 3 out of 5
The site is fine, no problem
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S
Rating: 4 out of 5
Hello, I have received the requested package but in fact it is the same mask that I already had in transparent silicone while I thought I was buying a new model.
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H
Rating: 4 out of 5
Heating mask for the eyes CHAUCLINE USB44: this mask is very simple to use, lightweight, compact, easy to store in its case, it fulfills its function with three temperature options. Too bad the plug is not included in the pack and the manual is poorly translated.
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N
Rating: 4 out of 5
Satisfied, but the button with the temperatures is positioned too far from the mask, which forces one to contort to reach it.
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M
Rating: 4 out of 5
Hoping it will improve
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V
Rating: 4 out of 5
The mask works very well and the usage tips on the site are interesting
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B
Rating: 3 out of 5
Speed between order and delivery...
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C
Rating: 4 out of 5
Mask to heat the eyelids bought to stimulate glands because eyes are too dry. Comfortable to wear, except for the hard piece of metal on the nose: for my part, I made an incision in the fabric of the mask and removed it.
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R
Rating: 4 out of 5
Fast and careful shipping Product conforms
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A
Rating: 3 out of 5
The mask heats very little
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C
Rating: 2 out of 5
The emitted heat is far from uniform.
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G
Rating: 3 out of 5
I have difficulty feeling the heat of the mask on my eyes. However, my daughter seems to appreciate it, so I will keep it for her. But I hesitate to get another one for myself.
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M
Rating: 4 out of 5
The 48-hour delivery time was not respected. The package took 7 days to arrive.
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G
Rating: 2 out of 5
Received article (basic TE mask) but the two foam pads were detached on the top, a visible line of glue. After strong pressure, they seem to be glued properly, but I can't say if the mask will last over time. It remains effective for incomplete eye closure at night (I had already taken this mask last year but this one had not been waterproof for a few months, the pads having detached just after several months of use)
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N
Rating: 3 out of 5
I don't really see any effect of humidity on my eyes nor any improvement in my dry eye condition.
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M
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
I put wet pads under the mask. I find the heat too dry!
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S
Rating: 3 out of 5
The product I commented on does not suit me at all. These are eye protections for the night, way too big, "heavy" with a foam that itches me, impossible to sleep with (almost €52 with VAT and shipping costs). Packed hermetically and hygienically, I did not allow myself to request a return and thus a refund.
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N
Rating: 4 out of 5
I just received my package which had been delivered to a relay that closed the next day…
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