Customer reviews of EMGIDI

9,6 /10

Based on 3 116 published reviews

5 2 713 87% 4 291 9% 3 61 2% 2 22 1% 1 29 1%

Summary of reviews

The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.

Reviews 2, 3 and 4 stars

Reset filters

Pauline P.

Published on 26/09/2022 à 15h27 following a purchase from 16/09/2022

I find the mask takes a very long time to heat up, I can't set it to medium temperature.

Translated reviews

Geneviève B.

Published on 26/09/2022 à 13h02 following a purchase from 16/09/2022

fast shipping fast receipt Perfect

Translated reviews

Raymond V.

Published on 23/09/2022 à 09h45 following a purchase from 10/09/2022

very good, except that they don't know what an ARC (acknowledgement of receipt of order) is.

Translated reviews

Lydie C.

Published on 22/09/2022 à 14h27 following a purchase from 11/09/2022

It's the first time I didn't know it existed, I'm glad.

Translated reviews

Bénédicte M.

Published on 13/09/2022 à 11h47 following a purchase from 02/09/2022

Easy to use

Translated reviews

André P.

Published on 09/09/2022 à 15h45 following a purchase from 27/08/2022

delivery ok and products conform very useful tutorials

Translated reviews

Myriam J.

Published on 04/09/2022 à 19h56 following a purchase from 20/08/2022

I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!

Translated reviews

Isabelle M.

Published on 28/08/2022 à 17h24 following a purchase from 17/08/2022

I haven't had enough time to evaluate the products yet, but the heated mask brings comfort and the SLEEP goggles haven't yielded much in the way of results yet.

Translated reviews

Michelle F.

Published on 18/08/2022 à 14h49 following a purchase from 02/08/2022

First use of my mask, short. Long delay (6 days) between order and shipment.

Translated reviews

Aurelia F.

Published on 12/08/2022 à 06h31 following a purchase from 31/07/2022

Pleasant site, quick and easy ordering, but high prices.

Translated reviews

Christian S.

Published on 04/08/2022 à 10h50 following a purchase from 25/07/2022

delay, then finally a product more expensive than expected.domage

Translated reviews

Christelle R.

Published on 28/07/2022 à 18h30 following a purchase from 17/07/2022

packaging badly damaged but product intact

Translated reviews

Marie Louise B.

Published on 23/07/2022 à 15h17 following a purchase from 12/07/2022

Delivery on time. Material is suitable

Translated reviews

Aloyse B.

Published on 23/07/2022 à 08h44 following a purchase from 05/07/2022

Very satisfied with the equipment, works very well.

Translated reviews

André P.

Published on 07/07/2022 à 11h45 following a purchase from 24/06/2022

good products and delivery ok

Translated reviews

Daniele C.

Published on 24/06/2022 à 14h37 following a purchase from 12/06/2022

complete order received promptly

Translated reviews

Eliane G.

Published on 14/06/2022 à 17h52 following a purchase from 02/06/2022

very good quality

Translated reviews

Denise P.

Published on 13/06/2022 à 12h21 following a purchase from 02/06/2022

I would like to know the exact composition of the product. What is mentioned on the jar is written in too small characters for my 79 year old eyes!!!!

Translated reviews

Response from EMGIDI Published on 17/06/2022

Hello,
We have added the composition to the site so that you can read it without any problem.
Best regards
EMGIDI

Nathalie F.

Published on 13/06/2022 à 10h47 following a purchase from 03/06/2022

Fast, efficient service

Translated reviews

Charlotte V.

Published on 13/06/2022 à 09h23 following a purchase from 30/05/2022

Good product and fast delivery

Translated reviews

Lionel P.

Published on 09/06/2022 à 14h23 following a purchase from 26/05/2022

THE SITE IS NOT ACCESSIBLE FROM ABROAD (SWITZERLAND) WHICH GREATLY COMPLICATES ! DELIVERY TIME NOT RESPECTED.

Translated reviews

Christiane H.

Published on 09/06/2022 à 13h22 following a purchase from 27/05/2022

Fast shipping Product corresponds to the indicated reference.

Translated reviews

Matthieu V.

Published on 09/06/2022 à 10h42 following a purchase from 27/05/2022

I received the moist heat mask but it doesn't provide any moisture so that's a bit disappointing.

Translated reviews

Danielle L.

Published on 20/04/2022 à 07h13 following a purchase from 30/03/2022

very attentive a little more vigilant on the controls

Translated reviews

Maryline M.

Published on 02/04/2022 à 06h16 following a purchase from 22/03/2022

Good products, fast delivery, responsive after-sales service. Too bad the shipping costs are so high for Belgium (30€) , Plan mondial relay to allow small purchases ?

Translated reviews

Jean Pierre L.

Published on 26/03/2022 à 10h14 following a purchase from 15/03/2022

I recommend this product.

Translated reviews

Francis W.

Published on 10/03/2022 à 20h11 following a purchase from 27/02/2022

It's a pity that the delivery costs are so high and that we don't have the choice of a cheaper formula. Otherwise, the order is top notch but makes you think about ordering a small delivery.

Translated reviews

Herpet P.

Published on 24/02/2022 à 14h04 following a purchase from 11/02/2022

The heat seems soothing

Translated reviews

Marie-Line R.

Published on 18/02/2022 à 14h01 following a purchase from 07/02/2022

Hello, I am satisfied with EMGIDI products. The only problem I had was that although I had a customer account with them, I couldn't access their site, so I had to create an account for my husband to be able to order. I didn't get any response to my questions sent by email.

Translated reviews

Michel B.

Published on 26/01/2022 à 15h54 following a purchase from 30/11/2021

Very useful, and quite practical to use, but in the long run it comes at a cost.

Translated reviews

Isabelle G.

Published on 21/01/2022 à 19h56 following a purchase from 10/01/2022

The price is very high.

Translated reviews

Jean-Michel B.

Published on 07/01/2022 à 16h12 following a purchase from 24/12/2021

Translated reviews

Bernard S.

Published on 12/12/2021 à 10h54 following a purchase from 01/12/2021

Order received compliant but no email or SMS confirmation for this one.

Translated reviews

Philippe H.

Published on 04/12/2021 à 09h20 following a purchase from 23/11/2021

This mask seems to cool much faster than expected. Wet heat perception is also not very evident. Finally, it would be nice to have a case "as standard" for storing the mask.

Translated reviews

Michele P.

Published on 29/11/2021 à 18h01 following a purchase from 04/10/2021

A site dedicated to eye comfort. Well

Translated reviews

Francoise J.

Published on 28/11/2021 à 18h05 following a purchase from 18/11/2021

Perfect nothing more to say

Translated reviews

Valérie N.

Published on 26/10/2021 à 10h45 following a purchase from 05/09/2021

expensive product and too bad there are no offers for loyal customers.

Translated reviews

Eliane K.

Published on 21/10/2021 à 12h01 following a purchase from 08/10/2021

Very satisfied with product received promptly

Translated reviews

Daniel M.

Published on 10/10/2021 à 14h52 following a purchase from 30/09/2021

Very good

Translated reviews

Geneviève G.

Published on 30/09/2021 à 11h10 following a purchase from 16/09/2021

Fast delivery, delivery costs a little high Mask recommended +++ by OPH, effective and comfortable

Translated reviews