Customer reviews of EMGIDI

9,6 /10

Based on 3 035 published reviews

5 2 646 87% 4 284 9% 3 59 2% 2 21 1% 1 25 1%

Summary of reviews

The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.

Reviews 2, 3 and 5 stars

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Valérie F.

Published on 30/12/2023 à 11h36 following a purchase from 20/12/2023

Very good

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Francois Xavier M.

Published on 29/12/2023 à 14h13 following a purchase from 18/12/2023

When you don't have a microwave, it's difficult to use the device. I'm going to buy one and then we'll be able to use the mask to the full.

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Guillemette M.

Published on 29/12/2023 à 11h59 following a purchase from 18/12/2023

All went well

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Martine A.

Published on 29/12/2023 à 11h53 following a purchase from 18/12/2023

Perfect

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Stéphanie H.

Published on 29/12/2023 à 11h09 following a purchase from 17/12/2023

I bought this mask on the advice of my ophthalmologist. Fast delivery. However, I would have liked to know that the use of the mask was limited in time (750 times). This means that if I use the mask twice a day, it will only last me 375 days. Not a very obvious first use. At the same time, I also bought the extension cord and an extra protection. As for the protection, as it's made of fabric, it goes down. As for the connection, I'll have to buy a rechargeable battery (5V) as mine is insufficient. For the moment, it's not very practical as I plug the mask into my computer. Over time, I'll have to see whether this form of use will benefit me, as I'm going to have a treatment with devices at my ophthalmologist's. On the positive side, as the heat rises to 44°, there's no risk of burns like with a microwave-heated mask. If the heat is unbearable, you can turn it down to either 41° or 39° (button). When starting up the mask, put it on immediately after fitting.

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SUZANNE M.

Published on 29/12/2023 à 09h02 following a purchase from 14/12/2023

order received on time

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Gilles C.

Published on 28/12/2023 à 21h49 following a purchase from 15/12/2023

Very efficient

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BONY C.

Published on 28/12/2023 à 19h14 following a purchase from 15/12/2023

Ras. Fast delivery, I recommend.

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Dominique B.

Published on 26/12/2023 à 07h32 following a purchase from 13/12/2023

Blepharitis treatment is demanding and time-consuming, but EMGIDI's professional equipment is very easy to use.

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Response from EMGIDI Published on 04/02/2024

Thank you for your positive review of our EMGIDI website. We are pleased that you appreciated our professional equipment for the treatment of blepharitis. We realize that care for this condition can be burdensome, but we strive to make the process as easy as possible for our customers. Thank you for trusting us with your eye care needs.

Claude G.

Published on 25/12/2023 à 09h14 following a purchase from 08/12/2023

Easy to adapt.USB 50 heated eye mask (blue diode) (10 minutes). enables eyelid care and, above all, the evacuation of the lipid film and, ultimately, the unblocking of tear ducts.

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Jocelyne J.

Published on 24/12/2023 à 12h16 following a purchase from 12/12/2023

I am delighted with my purchase and recommend this mask.

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Aurélie V.

Published on 23/12/2023 à 17h35 following a purchase from 13/12/2023

Practical, comfortable.

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MICHELE P.

Published on 23/12/2023 à 12h08 following a purchase from 11/12/2023

Very good products

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Marie Louise D.

Published on 23/12/2023 à 12h04 following a purchase from 12/12/2023

very conclusive first applications

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Response from EMGIDI Published on 04/02/2024

Thank you very much for your confidence, we are delighted to know that you are satisfied with our services. Please do not hesitate to contact us should you require any further information. Sincerely, the EMGIDI team.

Pierre C.

Published on 22/12/2023 à 20h02 following a purchase from 04/12/2023

Product delivered as agreed and well packaged. Now I have to use it

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Bernard L.

Published on 21/12/2023 à 22h13 following a purchase from 04/12/2023

Very good, a problem on the cable was quickly solved, the mask seems effective (15 minutes at 45degres morning and evening) to be confirmed in the duration

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CHRISTINE L.

Published on 21/12/2023 à 16h33 following a purchase from 30/11/2023

Very ergonomic and easy to use

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Response from EMGIDI Published on 04/02/2024

Thank you for your feedback, CHRISTINE! We're delighted that you like our EMGIDI site and find it ergonomic and easy to use. Please don't hesitate to contact us if you need any help or have any suggestions for improvement. See you soon on EMGIDI!

Robert M.

Published on 21/12/2023 à 14h52 following a purchase from 05/12/2023

Exactly what you need. For greater freedom of movement, connect to an external battery (which could be from the Emgidi catalog) and provide a spare cover.

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Delphine D.

Published on 21/12/2023 à 14h52 following a purchase from 10/12/2023

Unbeatable delivery times! Thank you so much!

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Louise B.

Published on 21/12/2023 à 12h16 following a purchase from 07/12/2023

Thanks to the videos, I was able to easily use the heated mask...very comfortable to wear.

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Maryse R.

Published on 21/12/2023 à 12h06 following a purchase from 08/12/2023

Highly relaxing and soothing heated goggles

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Estelle L.

Published on 21/12/2023 à 11h46 following a purchase from 06/12/2023

Top-notch after-sales service!

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maria C.

Published on 21/12/2023 à 11h42 following a purchase from 08/12/2023

This product is good for my eyes, I can feel it resting when the product is on my eyes.

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Claude G.

Published on 21/12/2023 à 11h38 following a purchase from 30/11/2023

Perfect thanks

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Michele C.

Published on 20/12/2023 à 12h37 following a purchase from 06/12/2023

I'm just starting out

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PATRICIA P.

Published on 19/12/2023 à 12h07 following a purchase from 05/12/2023

perfect, fast delivery

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MONIQUE B.

Published on 19/12/2023 à 10h04 following a purchase from 07/12/2023

perfect products but the post office collection is a hindrance (fuel, post offices no longer open every day and in half a day...) for 2 products that can fit in an envelope!!! EVERYONE has to make an effort

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Ginette T.

Published on 18/12/2023 à 13h04 following a purchase from 07/12/2023

Very pleasant to use

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Chantal J.

Published on 18/12/2023 à 10h11 following a purchase from 06/12/2023

Very good products for me, who suffers from very dry eyes: a complete solution that's much more effective than what the ophthalmologist suggested.

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Francoise K.

Published on 17/12/2023 à 11h45 following a purchase from 06/12/2023

I am very satisfied with my purchase. The parcel was received on time, perfectly packed and the person who takes orders on the phone is very friendly and professional. I recommend this site 200 for 100.

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odile G.

Published on 16/12/2023 à 15h36 following a purchase from 05/12/2023

Always satisfied

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jacky N.

Published on 15/12/2023 à 16h59 following a purchase from 04/12/2023

The parcel was well received and conformed to the order.

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Joseph L.

Published on 15/12/2023 à 12h57 following a purchase from 04/12/2023

it's a product i order regularly. so no worries

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Elisabeth C.

Published on 15/12/2023 à 12h44 following a purchase from 01/12/2023

Order received promptly and in good order!

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MARTINE B.

Published on 14/12/2023 à 12h36 following a purchase from 01/12/2023

Tre bien

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Isabelle O.

Published on 13/12/2023 à 08h55 following a purchase from 30/11/2023

Convenient to use, provides real relief for dry eyes.

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Claude M.

Published on 11/12/2023 à 14h33 following a purchase from 30/11/2023

Mask shipped promptly and received well packaged. As presented, works well and seems effective.

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Kahina A.

Published on 11/12/2023 à 13h49 following a purchase from 30/11/2023

Perfect!

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Laetitia S.

Published on 10/12/2023 à 12h55 following a purchase from 29/11/2023

Very fast shipping, customer service always available. Very positive opinion of the EMGIDI site.

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Marie Louise P.

Published on 10/12/2023 à 02h12 following a purchase from 22/11/2023

À No problem Thank you

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