Customer reviews of ePackPro (ex ePack Hygiene)

9,5 /10

Based on 33 published reviews

Summary of reviews

The reviews highlight strong product quality and reliability, noting powerful, well-thought-out software and equipment that deliver time savings and seamless traceability for hygiene management. Customers praise easy installation, intuitive use, and practical features like monitoring traceability, temperatures, and cleanings, with responsive, supportive sales and after-sales service that fosters clear communication and ongoing follow-up. The service experience is described as very good, with training, friendly relations, and helpful assistance from sales representatives and support teams, making the system suitable for small to professional operations. Overall, users emphasize efficiency, practicality, and strong partner support that helps teams manage HACCP compliance effortlessly.

Reviews 1, 2, 3 and 5 stars

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Thierry

Published on 14/03/2023 à 11h06 following a purchase from 05/03/2023

A powerful tool that saves us time and ensures seamless traceability in our butcher shop.

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Gaëtan

Published on 09/01/2023 à 14h57 following a purchase from 15/12/2022

Efficient team that listens to our needs. High performance equipment and very easy to use.

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Sébastien

Published on 30/11/2022 à 18h01 following a purchase from 09/08/2021

Very good system allowing to manage all its traceability, its temperatures, cleanings etc... a reactive customer service and a follow-up of the customers, which is appreciable for a small structure like my establishment.

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Nicolas

Published on 28/10/2022 à 07h24 following a purchase from 06/10/2022

Easy installation and handling for a playful and fundamental use.

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Michael

Published on 13/09/2022 à 11h16 following a purchase from 10/08/2022

Very good customer relations Very good training A salesperson who listens to us

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M.Vaultier

Published on 22/08/2022 à 15h41 following a purchase from 17/06/2021

very good support for a haccp digitalized wall screen + tablet + printer I recommend it to all !!!! the top

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Yvan

Published on 17/08/2022 à 09h49 following a purchase from 25/07/2022

Very responsive support service!

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Jean

Published on 10/08/2022 à 16h24 following a purchase from 29/06/2022

Great equipment, very professional and easy to use

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Jean Bernard

Published on 23/07/2022 à 09h09 following a purchase from 09/06/2022

Works very poorly tablet takes 5 minutes to turn on the pose function does not work and the battery holds 1/2 day

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Response from ePackPro (ex ePack Hygiene) Published on 29/07/2022

Hello Sir, thank you for sharing your opinion with us. We are sorry to read about the problems you encountered. We have informed the technical service who indicated that they had done what was necessary, we are all completely satisfied, you by your operational tool and us for this incident solved.
At any time, 6 days a week, we remain at your disposal for the slightest detail: 02 29 62 64 40.
Sincerely,
The ePack Hygiene team

Rémy

Published on 13/06/2022 à 10h24 following a purchase from 01/06/2022

Good reception and well informed by Marion (our sales representative).

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Marie Chantale

Published on 19/05/2022 à 10h57 following a purchase from 20/03/2022

Very good contact and training within reach of all thank you

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Marion

Published on 18/05/2022 à 12h13 following a purchase from 02/05/2022

Powerful and very operational software for our hygiene management. Incomparable time saving and very professional and pleasant service and relationship with the ePack Hygiene teams. We highly recommend this installation for professionals who want to finally get rid of the 6 months expiration date labels that we have to cut on the food bags, which seems to us more than unhygienic. This solution is perfect for us! Marion and Kevin, managers of a catering company in Eure-et-Loir

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Stéphano

Published on 13/05/2022 à 16h32 following a purchase from 14/05/2022

Hi, simple and intuitive.

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Benoit

Published on 26/04/2022 à 15h14 following a purchase from 02/04/2022

Ras

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Thomas

Published on 14/03/2022 à 07h58 following a purchase from 09/02/2021

Hello, On the whole of the equipment that we have, we can be only convinced by the effectiveness of E pack, as well by its simplicity of use, by its effectiveness of recording and by the relation with the assistants telephone in case of needs. The point to correct would be the reactivity of the tablet.

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Cécile

Published on 07/03/2022 à 07h25 following a purchase from 23/02/2022

Tool really adapted to our stores, very good customer service

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Hervé

Published on 23/02/2022 à 10h22 following a purchase from 02/03/2021

very well

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Thierry

Published on 16/02/2022 à 04h13 following a purchase from 01/11/2021

very very good working tool

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Isabelle

Published on 28/01/2022 à 15h48 following a purchase from 25/01/2022

Speed of intervention

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Denis

Published on 25/01/2022 à 15h50 following a purchase from 25/01/2022

very good

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Marie-Amélie

Published on 19/01/2022 à 08h47 following a purchase from 19/01/2022

Excellent tool, it is so practical and well thought out, that the teams no longer have the impression that the HACCP standards are boring!

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Bruno

Published on 13/01/2022 à 07h31 following a purchase from 12/01/2022

A must-have for not wasting time

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Christian

Published on 06/01/2022 à 09h59 following a purchase from 05/01/2022

Simply excellent.

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John D.

Published on 04/01/2022 à 14h15

top-notch tools and support!

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Marion

Published on 13/12/2021 à 16h30 following a purchase from 13/12/2021

Perfect service 👍

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Pierre

Published on 13/12/2021 à 15h35 following a purchase from 13/12/2021

Complete system that can be adapted to your company's needs. I strongly recommend

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Christophe

Published on 08/12/2021 à 10h10 following a purchase from 08/12/2021

Good timing, efficient, good teaching... Promises kept: I validate!

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Julian

Published on 02/12/2021 à 23h14 following a purchase from 02/12/2021

Top, thanks to you

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Paul

Published on 01/12/2021 à 11h36 following a purchase from 01/12/2021

Well done, works very well. Would need demo videos if we change Staff! The return vouchers (non-conforming merchandise) unfortunately he has no way!!! Too bad

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David

Published on 30/11/2021 à 12h59 following a purchase from 29/11/2021

Great working tools. Easy to use, even for novices. Very good sales and after-sales service.

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