Customer reviews of Épicerie de la Tour d’Argent

9,7 /10

Based on 395 published reviews

Summary of reviews

The store consistently delivers an excellent experience with fast, on-time delivery and careful, sturdy packaging that protects items well. Customers highlight reliable service, attentive handling of packaging, and well-preserved contents, including bottles, crepes, and other foods, which contributes to smooth ordering and confident gifting. The product selection and quality are repeatedly praised, with many noting impressive flavors, freshness, and value for money across a range of items, from wines to specialty foods. Overall, the experience is described as seamless and satisfying, from ordering to delivery and presentation.

1 star review

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Romain C.

Published on 26/05/2025 à 14h52 following a purchase from 30/04/2025

Hello, I received a damaged bottle with traces of mold on the label and on the cork. I took photos.

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Response from Épicerie de la Tour d’Argent Published on 02/06/2025

Dear Sir,
We thank you for your feedback and are sorry to learn that you received a product in poor condition. Your satisfaction is our priority. Could you please contact us directly via our customer service? We wish to resolve this issue quickly and provide you with an adequate solution.
Best regards,
The team of the Grocery of the Tower of Silver

Amelie B.

Published on 03/01/2025 à 19h18 following a purchase from 23/12/2024

The Saint Estephe was corked .. we couldn't drink it. Too bad

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Response from Épicerie de la Tour d’Argent Published on 06/01/2025

Hello dear Madam, thank you for taking the time to share your experience with us. We are sincerely sorry that you encountered a problem with our bottle of Saint-Estèphe. We will immediately check this issue and ensure that it does not happen again in the future, of course, we are at your disposal to replace the bottle. We hope you will give us the opportunity to offer you a better experience during your next visit.

Marius M.

Published on 08/12/2023 à 00h03 following a purchase from 22/09/2023

The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.

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Response from Épicerie de la Tour d’Argent Published on 22/01/2024

Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower