Customer reviews of Épicerie de la Tour d’Argent

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 386 published reviews
5 346 90% 4 27 7% 3 9 2% 2 1 0% 1 3 1%

Summary of reviews

The online store Épicerie de la Tour d'Argent is repeatedly praised for its excellent product quality, with many customers highlighting the freshness and deliciousness of items like duck, foie gras, and a variety of gourmet foods. Fast and reliable delivery is another strong theme, as numerous reviews mention packages arriving on time and in solid condition, ensuring that products are well-protected during transit. The careful packaging is frequently noted as a key aspect of the service, with specific mentions of neat, protective wrapping that maintains the integrity of delicate items.

Reviews 1, 2 and 3 stars

Reset filters
D
Damienne B.
Rating: 3 out of 5
following a purchase from 15/05/2026
It was very good as usual, but one of the two glass jars containing the Brandade was broken and therefore went to the trash. The packaging is neat, but it should have had bubble wrap around it. This is the first time this has happened. Thank you very much
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello Madam,
We sincerely thank you for your feedback. We are glad that you enjoyed your order, but we regret the inconvenience caused by the broken jar. Your comment regarding the packaging is valuable and we will consider it to improve our service.
L
LAHCEN G.
Rating: 3 out of 5
following a purchase from 18/09/2025
Colissimo did not meet its service expectations but the Tour d'Argent was perfect.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with your experience at our grocery store. We understand the inconveniences encountered with Colissimo and will pass on your comments to improve our services. Please feel free to reach out to us for any other questions or suggestions.
Best regards,
The team at the Tour d'Argent Grocery.
R
Romain C.
Rating: 1 out of 5
following a purchase from 30/04/2025
Hello, I received a damaged bottle with traces of mold on the label and on the cork. I took photos.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir,
We thank you for your feedback and are sorry to learn that you received a product in poor condition. Your satisfaction is our priority. Could you please contact us directly via our customer service? We wish to resolve this issue quickly and provide you with an adequate solution.
Best regards,
The team of the Grocery of the Tower of Silver
C
Christophe P.
Rating: 2 out of 5
following a purchase from 28/02/2025
I received my order, very well packaged and protected; it was bottles of wine. However, I did not receive an order confirmation or a response to the email I sent them inquiring whether it had been properly processed.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir,

Thank you for taking the time to share your feedback. We are delighted to learn that your order arrived in perfect condition. We sincerely apologize for the lack of communication regarding the confirmation of your order. Your feedback is valuable and helps us improve our services. Rest assured that we are doing everything possible to provide an impeccable experience to our customers. Please do not hesitate to contact us for any questions, we are here to help.

Best regards,
The team at the Grocery Store of the Tour d'Argent
A
Amelie B.
Rating: 1 out of 5
following a purchase from 23/12/2024
The Saint Estephe was corked .. we couldn't drink it. Too bad
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello dear Madam, thank you for taking the time to share your experience with us. We are sincerely sorry that you encountered a problem with our bottle of Saint-Estèphe. We will immediately check this issue and ensure that it does not happen again in the future, of course, we are at your disposal to replace the bottle. We hope you will give us the opportunity to offer you a better experience during your next visit.
M
Maria Cristina S.
Rating: 3 out of 5
following a purchase from 05/12/2024
Very good foie gras as usual but it's not possible to wait a week to have it and then leave Paris, that's why it took a long detour to arrive in Barcelona?
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your feedback on our grocery store. We are delighted that you appreciated our foie gras, as usual. We apologize for the waiting time, but since it is in high demand during the holidays, production times can be extended. We hope that this has not affected the quality of our product and that you will continue to come see us despite the distance. We look forward to seeing you soon at our grocery store.
F
Florence D.
Rating: 3 out of 5
following a purchase from 09/12/2024
The order arrived as expected but I was disappointed by the packaging because I didn't have a gift package (your blue boxes identified as the Tour d'Argent) and there was only one gift card and since it was for 2 people, it's a shame. As a result, the emblem of the Tour d'Argent did not stand out, which is a pity.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your feedback, we take your comment about the packaging of your order into account. We will make sure to consider your suggestions in the future to offer you an even more pleasant experience when placing your orders. See you soon on our site!
T
Thierry L.
Rating: 3 out of 5
following a purchase from 19/09/2024
The delivery service is not professional and it's a shame because it impacts the overall appreciation of the service. Otherwise, perfect packaging and no other issues.
Translated reviews
Response from Épicerie de la Tour d’Argent
We thank you for your feedback regarding our site "Épicerie de la Tour d'Argent". We are delighted that you appreciated the packaging of your products, but we take note of your comments on the delivery service, and we will work to improve it in order to optimize your experience. Your satisfaction is our priority.
I
Isabelle M.
Rating: 3 out of 5
following a purchase from 11/05/2024
My husband had ordered products for me that I received in a nice box. This time, I bought products with 2 meals for my cousin's birthday and there was no box... That's a shame!
Translated reviews
M
Marius M.
Rating: 1 out of 5
following a purchase from 22/09/2023
The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower
V
Vincent M.
Rating: 3 out of 5
following a purchase from 26/09/2023
An error in the preparation of the order, which forced me to waste some time to return quickly. I have so far tasted the most modest of the four bottles purchased: a Marsannay 2011 in 37.5 cl., which turned out to be very good.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir,

We are sorry that you encountered difficulties during your order. Please do not hesitate to contact our customer service at the following number: 01 40 46 71 24, we will be happy to answer all your questions.
Moreover, we are pleased to learn that you enjoyed your bottle of Marsannay 2011.
See you soon on our site or at the Little Grocery Store of the Silver Tower,
Best regards
C
Cecile G.
Rating: 3 out of 5
following a purchase from 27/10/2023
Delivery too slow
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Madam,
Thank you for your order and your feedback on our fine grocery products. We take note of your comment regarding the delivery and we extend our apologies. We are doing everything possible to reduce delivery times.
See you soon in our grocery store,
T
Thuy van C.
Rating: 3 out of 5
following a purchase from 20/09/2023
The aged white bottles are not up to par. The Beaune 1er cru from Joseph Drouhin at 155 EUR was not good. The Chablis neither. The red bottles, however, are good for now. So my opinion is mixed. Regards
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Madam Coudon,
You chose a wine over twenty years old. It has aged peacefully in our cellars, however its quality is naturally variable.
Next time, do not hesitate to contact our customer service who will be happy to answer all your questions.
We are delighted that the red wine bottles have fully satisfied you and we hope to see you very soon on our site or at the Épicerie de la Tour d'Argent.
Best regards
We use cookies for audience measurement and improving user experience.