Customer reviews of Épicerie de la Tour d’Argent

9,7 /10

Based on 386 published reviews

Summary of reviews

The online store Épicerie de la Tour d'Argent is repeatedly praised for its excellent product quality, with many customers highlighting the freshness and deliciousness of items like duck, foie gras, and a variety of gourmet foods. Fast and reliable delivery is another strong theme, as numerous reviews mention packages arriving on time and in solid condition, ensuring that products are well-protected during transit. The careful packaging is frequently noted as a key aspect of the service, with specific mentions of neat, protective wrapping that maintains the integrity of delicate items.

Reviews 1, 4 and 5 stars

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Pierre G.

Published on 09/12/2023 à 15h34 following a purchase from 24/09/2023

The orders concerned bottles from old vintages, well packaged and delivered on time. Generally speaking, after several orders, very good service and very good welcome at the Grocery itself. The five stars are well deserved.

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Response from Épicerie de la Tour d’Argent Published on 10/12/2023

Thank you very much for your positive review, dear Sir. We are happy that you appreciated your experience with Épicerie de la Tour d'Argent. We always strive to provide good service and a warm welcome, and we are delighted that you were able to see this during your orders. Thank you for giving us your five stars!

Arnaud S.

Published on 08/12/2023 à 14h41 following a purchase from 02/10/2023

Impeccable reception and bottle of excellent quality!

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Response from Épicerie de la Tour d’Argent Published on 09/12/2023

Thank you for your review dear Sir! We are happy that your order arrived in good condition and that you appreciated the quality of our bottle. We thank you for joining us and sharing your opinion!

Laurence F.

Published on 08/12/2023 à 07h02 following a purchase from 24/09/2023

The orders are very well prepared. The products, for their part, are of exceptional quality.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you very much dear Madam for your review. We are very happy to have satisfied your order and that you found our products exceptional!

Marius M.

Published on 08/12/2023 à 00h03 following a purchase from 22/09/2023

The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.

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Response from Épicerie de la Tour d’Argent Published on 22/01/2024

Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower

Rudy D.

Published on 07/12/2023 à 22h56 following a purchase from 07/10/2023

Perfect and fast.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you very much for your positive comment, dear Sir! We are delighted that you appreciated your shopping experience on our site and we hope you will trust us again!

OLIVIER G.

Published on 07/12/2023 à 19h22 following a purchase from 01/06/2023

Very satisfied.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you dear Sir for your very positive review of our site. We greatly appreciate your trust and are happy to see you satisfied with your purchase!

Louis-Philippe L.

Published on 07/12/2023 à 19h08 following a purchase from 10/06/2023

perfect shipment, fast and very secure with end-to-end tracking, very professional

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

Thank you very much for your review, dear Sir! We are delighted that you appreciated your order and that your experience was so positive.

Philippe R.

Published on 07/12/2023 à 18h39 following a purchase from 29/10/2023

Nothing to complain about. I will place a new order.

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Response from Épicerie de la Tour d’Argent Published on 08/12/2023

We are delighted that our site is to your liking and we hope to welcome you again very soon!

Mario S.

Published on 07/12/2023 à 17h33 following a purchase from 07/11/2023

great quality of products and perfectly explained recipe

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