Customer reviews of Épicerie de la Tour d’Argent

9,7 /10

Based on 386 published reviews

Summary of reviews

The online store Épicerie de la Tour d'Argent is repeatedly praised for its excellent product quality, with many customers highlighting the freshness and deliciousness of items like duck, foie gras, and a variety of gourmet foods. Fast and reliable delivery is another strong theme, as numerous reviews mention packages arriving on time and in solid condition, ensuring that products are well-protected during transit. The careful packaging is frequently noted as a key aspect of the service, with specific mentions of neat, protective wrapping that maintains the integrity of delicate items.

2 star reviews

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Christophe P.

Published on 16/03/2025 à 08h00 following a purchase from 28/02/2025

I received my order, very well packaged and protected; it was bottles of wine. However, I did not receive an order confirmation or a response to the email I sent them inquiring whether it had been properly processed.

Translated reviews

Response from Épicerie de la Tour d’Argent Published on 18/03/2025

Dear Sir,

Thank you for taking the time to share your feedback. We are delighted to learn that your order arrived in perfect condition. We sincerely apologize for the lack of communication regarding the confirmation of your order. Your feedback is valuable and helps us improve our services. Rest assured that we are doing everything possible to provide an impeccable experience to our customers. Please do not hesitate to contact us for any questions, we are here to help.

Best regards,
The team at the Grocery Store of the Tour d'Argent