Customer reviews of Epsealon Store

I am very dissatisfied. The thickness does not match the advertised thickness. I bought a 7mm suit for winter use and will only be able to use it in summer.... The suit also comes so folded that in those folds the total thickness I don't think is more than 3mm per side . I have opened it and changed the position to see if it would improve but it has not.

the delivery did not reach me at the address indicated?

ALL OK

Order tracking outside the EU is not interesting

The mask received is not the reference ordered.

Quality items! Shipment to DOM received in 12 days!

Ok.although they did not have in stock the harness I liked and bought. But in the end everything was fine.

The product seems to be of high quality BUT I didn't receive it in the right configuration: it comes with a "PVC and nylon upper skirt with 9 holding rings and a large zipped storage pocket for small equipment" specially designed to keep the "water pocket" for hydration safe. Instead of this skirt, I received the board equipped with a "Patrol board mattress". I informed the after-sales service, who didn't see fit to get back to me to repair this error. A mistake is no big deal, but not listening to a customer is embarrassing! Especially as I no longer bring this "water bag" for fear of losing it! (It almost happened twice on my first outing, when I left it soaking in salt water under the mattress... not great at all!)

Really good Product but the suit was stored (folded) in a way you don't do with neoprene resulting in some sharp folds where the suit is now half the thickness and will not recover. Otherwise a good product though!

Fast, even the soap!

The size didn't fit and the exchange was quite quick, now it's perfect.

[email protected] I was informed late that brown fusion harness was not available in the bundle I ordered, they should have replaced it with either demon or tactical harness but they informed me when my parcel left France already and deducted a refund. Thank you, #Epsealon. I hope you put yours carbon fins on sale 🤭💗

Impossible to put in shot pockets

It's a pity that there was a labelling error in your stock, which would have allowed me to be fully satisfied with the quality of my purchase

All good

Very good

Quality material, even if a little expensive on certain product, it is better to wait for promotions. Customer services rather responsive, is very charming, I highly recommend.

Very good and fast👍

Bad advice for the purchase of a suit despite the quality, customer service by phone very difficult to reach, too bad.

Bad product shipped but quickly corrected by a very responsive customer service

Quality material sent on time despite a problem on the website that was quickly resolved!

Good quality but a little disappointed because they don't say you have to buy the adapter too. So I can't use it. I preferred to finally buy another reel of another brand (I was sure at least that I was not going to need something else)

Excellent

When buying store & communication EXCELLENT. Products very chique & cool. However when have issues can take 1-7 days to get an email reply. & phone not answered ! was impressed about pick up of return. On the whole a nice company to deal with !

Well

Very good always on top