The online store excels in delivering high-quality products, with many customers noting their satisfaction with items such as the Sanwows CSM and various diving suits. The packaging is consistently praised for being secure and well-organized, ensuring that products arrive in perfect condition. Fast delivery is a recurring theme, with numerous reviews highlighting that orders are received within a short timeframe, often less than a week. Customers appreciate the attentive and knowledgeable customer service, where staff provide valuable advice and support throughout the purchasing process.
Some products were not available. I am asked by email to change the color. I respond quickly but apparently my response is not found, twice. So I receive the package 2 weeks late. And then another item is not compliant: caranx slippers 5mm are not in inner split. And finally, the mondial relay point next to my house is not on the list. In the end, the service is provided but there is still a need for improvement.
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Jean Christophe G.
Rating: 3 out of 5
following a purchase from 01/11/2025
The measurements I took according to the pants size chart do not match. Result: the pants were slightly damaged during the fitting and they refused to replace it with the larger size. of the suit
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Eduard Gabriel D.
Rating: 3 out of 5
following a purchase from 27/09/2025
My Demonskin jacket has some wrinkles in the neopren,that did not go way even after 3 uses at sea, an they get impressed into my skin like a tattoo
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Sylvain C.
Rating: 3 out of 5
following a purchase from 17/09/2025
Very beautiful neoprene but the suit had many creases related to improper storage or packaging. Not a big deal. However, the neck cut (which I have slim) and the hood are way too tight like on many Epsealon suits we have bought at the club. The neck and hood cut must be urgently reviewed by your design and manufacturing service. Sylvain Coustet-Larroque Aquatic Club of Toulouse.
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Franck I.
Rating: 3 out of 5
following a purchase from 28/04/2025
Compared to other shipments, the suit was very tight and had strong creases, but nothing to say about the quality of the product, as usual very good.
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Christophe J.
Rating: 3 out of 5
following a purchase from 13/11/2024
Following an error in the preparation of my order, I obtained a voucher to return my order: DPD took more than 10 days to return my parcel to the Epsealon Relay. It's been done for several days now and I've finally received the refund I requested? It's a shame, because Epsealon's after-sales service is excellent and very responsive.
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Marco A.
Rating: 3 out of 5
following a purchase from 02/10/2024
Il materiale della muta è di ottima qualità,ma le taglie non corrispondono al vero,meglio una taglia più grande
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bastien R.
Rating: 3 out of 5
following a purchase from 22/07/2024
nice responsiveness but the product I ordered was not in stock...
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Luca F.
Rating: 3 out of 5
following a purchase from 17/03/2024
Package arrived promptly but opened on one side, one bungee cord slightly damaged (visible on 1st fitting).
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RAFAEL M.
Rating: 3 out of 5
following a purchase from 03/02/2024
I said to please call me before arriving and they did not. Otherwise fine. That's why I give it 3 stars
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Alexandre M.
Rating: 3 out of 5
following a purchase from 17/12/2023
Not convinced by the value for money, faulty pump and low-end accessories
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Erica Katrina G.
Rating: 3 out of 5
following a purchase from 08/05/2023
[email protected] I was informed late that brown fusion harness was not available in the bundle I ordered, they should have replaced it with either demon or tactical harness but they informed me when my parcel left France already and deducted a refund. Thank you, #Epsealon. I hope you put yours carbon fins on sale 🤭💗
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patrick M.
Rating: 3 out of 5
following a purchase from 10/05/2023
Impossible to put in shot pockets
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Sarah H.
Rating: 3 out of 5
following a purchase from 08/05/2023
It's a pity that there was a labelling error in your stock, which would have allowed me to be fully satisfied with the quality of my purchase
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Jesus Emanuel R.
Rating: 3 out of 5
following a purchase from 21/12/2022
Good quality but a little disappointed because they don't say you have to buy the adapter too. So I can't use it. I preferred to finally buy another reel of another brand (I was sure at least that I was not going to need something else)
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