/10
★★★★☆
based on 363 reviews published
★★★★☆
based on 363 reviews published
Latest customer reviews
5
/5
★★★★★
Very comfortabble, it changes my life
Agathe M.
purchased on 03/06/2020
Translated review
5
/5
★★★★★
Very good.
Daniel P.
purchased on 05/05/2020
Translated review
2
/5
★★☆☆☆
No news of my order on the expected delivery date (5 weeks) and no response when I asked questions. When I finally got a reply, it was to tell me to cancel my order if I wasn't happy. The product purchased (fabric mask) is very average. The quality varies from mask to mask.
Olivier L.
purchased on 02/05/2020
Translated review
Answer from Ergotech
Hello,
We have been overwhelmed by requests for masks and it is true that we have had difficulty meeting our deadlines.
We apologize for this.
Like our other customers, we offered you a refund if you wished. This was not an obligation, we simply wanted to give everyone the choice. We apologize if this was inappropriate.
Finally, concerning the difference in quality between masks, we confess we don't understand...
The quality of our masks, certified by the DGA and IFTH, is beyond doubt... Please do not hesitate to contact us again to exchange masks if necessary!
Sincerely
We have been overwhelmed by requests for masks and it is true that we have had difficulty meeting our deadlines.
We apologize for this.
Like our other customers, we offered you a refund if you wished. This was not an obligation, we simply wanted to give everyone the choice. We apologize if this was inappropriate.
Finally, concerning the difference in quality between masks, we confess we don't understand...
The quality of our masks, certified by the DGA and IFTH, is beyond doubt... Please do not hesitate to contact us again to exchange masks if necessary!
Sincerely
2
/5
★★☆☆☆
Too long a wait for delivery
Marcel M.
purchased on 29/04/2020
Translated review
Answer from Ergotech
Hello,
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
5
/5
★★★★★
Product corresponds to order (washable masks) Delivery time a little long, but understandable at this time.
Eric P.
purchased on 01/05/2020
Translated review
2
/5
★★☆☆☆
Very disappointed. One third of the masks cannot be worn (size too small) despite good quality fabric.
Delphine S.
purchased on 22/04/2020
Translated review
Answer from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
1
/5
★☆☆☆☆
Delivery time too long
Frederic B.
purchased on 27/04/2020
Translated review
Answer from Ergotech
Hello,
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
5
/5
★★★★★
A company that was able to react to the shortage of masks and didn't wait for all these official validations to manufacture them. I'm not exactly familiar with their usual activities, but if they react so quickly to problems, it's because they're responsive and competent, and that's something to be encouraged. Joël HERVE 5 stars
Joël H.
purchased on 23/04/2020
Translated review
4
/5
★★★★☆
Slight delay in delivery but no inconvenience
Franck B.
purchased on 23/04/2020
Translated review
3
/5
★★★☆☆
Good product but delivery takes too long
Sandrine B.
purchased on 23/04/2020
Translated review
5
/5
★★★★★
Serious company offering quality products. Delivery follow-up by telephone call. Very much appreciated by waiting customers.
Jeannine P.
purchased on 23/04/2020
Translated review
5
/5
★★★★★
Very good product
Stephane L.
purchased on 22/04/2020
Translated review
5
/5
★★★★★
I was fully satisfied with Ergotech's services. The staff are competent and Mr TEXIER is very attentive to his customers' needs.
Marie Therese L.
purchased on 22/04/2020
Translated review
3
/5
★★★☆☆
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
Claire A.
purchased on 27/04/2020
Translated review
Answer from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
3
/5
★★★☆☆
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
Pascal P.
purchased on 14/05/2020
Translated review
Answer from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
4
/5
★★★★☆
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
Thierry F.
purchased on 23/04/2020
Translated review
5
/5
★★★★★
Very happy. The company handled the delay caused by the containment in a transparent manner, warning me ...
Paul-alain M.
purchased on 22/04/2020
Translated review
4
/5
★★★★☆
WAS INFORMED OF THE DELAY IN DELIVERY BY A VERY KIND PERSON. THE MASKS WOULD BE GREAT BUT THE ELASTICS ARE A BIT SHORT.
Patricia D.
purchased on 22/04/2020
Translated review
2
/5
★★☆☆☆
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
Didier T.
purchased on 23/04/2020
Translated review
Answer from Ergotech
Hello,
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
2
/5
★★☆☆☆
Nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed 🙁
Isabelle V.
purchased on 21/04/2020
Translated review
Answer from Ergotech
Hello,
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
5
/5
★★★★★
Excellent product Very long delivery but impeccable after-sales service
Anne M.
purchased on 20/04/2020
Translated review
5
/5
★★★★★
Very well informed by phone, very professional And the masks ordered are of very good quality
Alexandra P.
purchased on 29/04/2020
Translated review
5
/5
★★★★★
A very warm and reliable welcome from this company and a quality on-site reception to pick up your order.
Marie-france L.
purchased on 24/04/2020
Translated review
5
/5
★★★★★
Comfortable, high-quality masks.
Yves G.
purchased on 27/04/2020
Translated review
5
/5
★★★★★
Correct - commitments met
Dominique M.
purchased on 20/04/2020
Translated review
3
/5
★★★☆☆
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
Philippe D.
purchased on 27/04/2020
Translated review
Answer from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
5
/5
★★★★★
Very professional and accommodating. Highly recommend!
Jean Francois S.
purchased on 20/04/2020
Translated review
5
/5
★★★★★
Perfect
Jacques F.
purchased on 20/04/2020
Translated review
3
/5
★★★☆☆
Elastics too wide and not long enough hurt the ears
Annie L.
purchased on 17/04/2020
Translated review
Answer from Ergotech
Hello,
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
5
/5
★★★★★
Excellent product Good telephone reception following late delivery
Anne K.
purchased on 18/04/2020
Translated review