/10
★★★★☆
based on 363 reviews published
★★★★☆
based on 363 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect.
Jean-charles. D.
purchased on 01/05/2020
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3
/5
★★★☆☆
Mask a little tight, size leaves something to be desired
Thierry G.
purchased on 21/04/2020
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3
/5
★★★☆☆
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
Michel M.
purchased on 19/04/2020
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4
/5
★★★★☆
Very good
Michel R.
purchased on 19/04/2020
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1
/5
★☆☆☆☆
Quite apart from the problem of delivery - which is not Ergotech's fault, but which still counts for the whole service - I'd like to criticize the masks for having elastic bands that are far too short, making the mask uncomfortable to wear. This is more than annoying!
Benoît B.
purchased on 17/04/2020
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Answer from Ergotech
Hello,
Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
5
/5
★★★★★
Short
Beatrice P.
purchased on 17/04/2020
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5
/5
★★★★★
Very good service
Gilbert L.
purchased on 18/04/2020
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2
/5
★★☆☆☆
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
Monique B.
purchased on 17/04/2020
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Answer from Ergotech
Hello,
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
5
/5
★★★★★
I was warned of a 3 week delay to receive the masks, the deadline was met. Good quality masks, but a little hot
Odile B.
purchased on 17/04/2020
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5
/5
★★★★★
Order conforms Delivery on time
Joseph T.
purchased on 17/04/2020
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1
/5
★☆☆☆☆
I ordered 30 black washable masks. impossible to wear them, the elastics are too short. apart from children, I don't know who can wear them cordially Nicolas Bougeard
Nicolas B.
purchased on 17/04/2020
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Answer from Ergotech
Hello Mr Bougeard,
Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.
We remain at your disposal.
Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.
We remain at your disposal.
4
/5
★★★★☆
Product conforms, thank you!
Dominique L.
purchased on 17/04/2020
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3
/5
★★★☆☆
Friendly team, just a few minor timing issues
Dominique V.
purchased on 17/04/2020
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5
/5
★★★★★
Very good company, respect of deadlines To be recommended. Need to improve their image by advertising in prime Times and regional and national newspapers.
Daniel L.
purchased on 17/04/2020
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5
/5
★★★★★
Very good quality equipment. The telephone answering service is always on hand to answer any questions. The lady who answers is charming and pleasant.
Joachim Q.
purchased on 16/04/2020
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5
/5
★★★★★
Ergotech was very responsive, well done.
Olivier B.
purchased on 17/04/2020
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3
/5
★★★☆☆
No information on the availability of the order. I had to call
Françoise H.
purchased on 16/04/2020
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Answer from Ergotech
Hello,
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
5
/5
★★★★★
French-made products, very good quality and on-time delivery, excellent communication, perfect!
Olivier G.
purchased on 16/04/2020
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5
/5
★★★★★
Great products, good communication and after-sales service
Nathalie M.
purchased on 11/04/2020
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5
/5
★★★★★
Completely satisfied!
Marie-claude N.
purchased on 15/04/2020
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5
/5
★★★★★
Very good service and product quality
Benoit H.
purchased on 15/04/2020
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4
/5
★★★★☆
Ok.
Robin P.
purchased on 15/04/2020
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4
/5
★★★★☆
I am very satisfied with your services.
Christelle R.
purchased on 11/03/2020
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3
/5
★★★☆☆
Good
Viviane L.
purchased on 10/03/2020
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5
/5
★★★★★
Good advice and good reactivity compared to the post office which had left the parcel in delay.
Karine F.
purchased on 17/02/2020
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5
/5
★★★★★
Fast order processing
Catherine V.
purchased on 26/01/2020
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3
/5
★★★☆☆
Super
Laurène P.
purchased on 17/12/2019
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1
/5
★☆☆☆☆
I bought a cushion for back pain in the car Ineffective pay too much for what it is
Thérèse B.
purchased on 30/12/2019
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5
/5
★★★★★
Serious and great product
Jm B.
purchased on 24/11/2019
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5
/5
★★★★★
Perfect
Yves H.
purchased on 28/10/2019
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