Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
The racket does not match the description given of it and it is impossible to return it because the plastic on the grip has been removed (in order to test it). Given the amount spent, the disappointment is huge. I will not buy again.
Translated reviews
Response from Esprit Padel Shop
Hello Sébastien,
In our return policy, it is clearly stated that all unwrapped rackets are not returnable, as they are no longer considered new. You can turn to our second-hand service to sell your racket!
Thank you for your understanding.
T
Thierry S.
Rating: 1 out of 5
following a purchase from 05/06/2026
Racket that does not suit me at all, you refuse to take it back because I unpacked it and removed the plastic to try it. I don't see how I could test a racket without unpacking it... Best regards
Translated reviews
Response from Esprit Padel Shop
Hello Thierry,
As mentioned in our Return Policy, it is impossible to return an unpacked racket as it is no longer considered new. You can visit our second-hand site to sell it. Unfortunately, this is the case with all sites, it is impossible to test a racket and return it afterwards. We have a test racket section where you can try some of our rackets!
Thank you for your understanding
P
Patrick P.
Rating: 1 out of 5
following a purchase from 31/05/2026
Racket arrived broken on the edge (unusable!). I called 5 minutes after delivery. My only mistake was removing the protective plastic from the handle... Since June 5th, no news from customer service!!! (it is June 15th). I am really disappointed. I still don't know if my racket will be refunded or replaced. I expected better from Esprit Padel Shop.
Translated reviews
Response from Esprit Padel Shop
Hello Patrick,
The customer service request has been made, I understand that you just received the racket but unfortunately that is the procedure. We will keep you updated as soon as the supplier responds to us.
Thank you for your understanding
A
ANTOINE C.
Rating: 1 out of 5
following a purchase from 02/06/2026
Received racket with paint problem on the handle
Translated reviews
N
Nicolas H.
Rating: 1 out of 5
following a purchase from 30/05/2026
I paid for express delivery so that my racket would arrive within 48 hours, I got it after 5 days
Translated reviews
Response from Esprit Padel Shop
Hello Nicolas,
Unfortunately Colissimo had a delay with your order, sorry about that! Send us an email at this address, we will see about refunding your shipping costs: [email protected]
Have a nice day!
F
Francis D.
Rating: 1 out of 5
following a purchase from 10/05/2026
Delivery time not respected
Translated reviews
Response from Esprit Padel Shop
Hello Francis,
We apologize, the carriers have been a bit late these last few days due to the holidays, we tried to ship the packages as quickly as possible!
J
Jean-Marc B.
Rating: 1 out of 5
following a purchase from 25/04/2026
I have nothing to say about the quality of the product and the speed of delivery. However, I am very disappointed because an additional €30 discount was made on my racket the day after my order, I feel like I was taken advantage of, I will not order from this site again.
Translated reviews
Response from Esprit Padel Shop
Hello Jean-Marc,
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
C
Charles A.
Rating: 1 out of 5
following a purchase from 24/02/2026
I am not satisfied because I received my padel racket this week and it does not suit me at all so I wanted to return it and possibly get another one and your services told me that I could not return it because I removed the plastic from the handle to test it and no one told me that I should not remove it and at the same time how do you want to test a racket with the plastic!!!!! So I am angry because I am left with a racket that I do not use!!!!!
Translated reviews
Response from Esprit Padel Shop
Hello!
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
M
Matthieu L.
Rating: 1 out of 5
following a purchase from 10/02/2026
Racket broke at the end of a smash, customer service that doesn't want to know anything and does not take responsibility even though the conditions boast a 6-month warranty. Avoid
Translated reviews
Response from Esprit Padel Shop
Hello Matthieu,
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
H
Hakim A.
Rating: 1 out of 5
following a purchase from 03/02/2026
I pay for a 24/48h delivery at 8.90€, not respected. I sent an email to complain, it has remained unanswered to this day. First and last time!!!
Translated reviews
Response from Esprit Padel Shop
Hello Hakim, sorry to hear that you were disappointed with your experience with us... On our side, we have not received any email in your name regarding your order...
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
M
Mohamed O.
Rating: 1 out of 5
following a purchase from 17/01/2026
Racket error on the order (2nd time in 18 months)
Translated reviews
Response from Esprit Padel Shop
Hello Mohamed,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
J
jean-ange L.
Rating: 1 out of 5
following a purchase from 17/01/2026
Can you call me back? I think the racket has a manufacturing defect.
Translated reviews
Response from Esprit Padel Shop
Hello,
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you :)
F
fab G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Read the return conditions carefully
Translated reviews
Response from Esprit Padel Shop
Hello,
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
J
Jennifer L.
Rating: 1 out of 5
following a purchase from 21/10/2025
Misleading bag size in the photo! Very disappointed with this product. For the other products, it is compliant.
Translated reviews
Response from Esprit Padel Shop
Hello Jennifer,
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
P
Paul L.
Rating: 1 out of 5
following a purchase from 07/10/2025
My grip was already open... very disappointed I will not order from you again unless you deliver me a new one.
Translated reviews
Response from Esprit Padel Shop
Hello Paul,
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
J
JULIEN M.
Rating: 1 out of 5
following a purchase from 24/08/2025
A break not covered under warranty even though it is a manufacturing defect.
Translated reviews
Response from Esprit Padel Shop
I understand your disappointment and I am truly sorry for the situation. We accept many after-sales services for our customers, but unfortunately, the warranty cannot apply in this specific case.
A crack of this size, and on one face, is not a manufacturing defect. It is the result of a shock with an external element, which voids the warranty. I am sincerely sorry, but the after-sales service will not be able to cover this case.
A
Amar D.
Rating: 1 out of 5
following a purchase from 30/07/2025
Very disappointed with the sellers, initially very nice but when I wanted to return my new racket, they refused. Total lack of commercial sense, I absolutely do not recommend. Don't expect anything from them.
Translated reviews
Response from Esprit Padel Shop
For racket returns, the original protection around the handle is an essential element for us to take it back. This protection ensures that the product is indeed new, has never been used, and can thus be resold. Without this protection, the product is considered incomplete and cannot be returned.
I understand that this situation is frustrating and I apologize for it.
S
stephane R.
Rating: 1 out of 5
following a purchase from 19/07/2025
Disappointing customer service: refusal to refund for a racket never used simply because the handle protection had been removed. Little concern for customer satisfaction.
Translated reviews
Response from Esprit Padel Shop
Hello Stéphane, indeed this plastic is the guarantee of a new product. To ensure a new product for all our customers, we do not take back items that no longer have this plastic.
Have a great day.
L
Lilian M.
Rating: 1 out of 5
following a purchase from 14/04/2025
Hello, I have the impression of having received a counterfeit.. I used it for the first time yesterday and the plastic vibrates from the first hit and the plastic is already coming off in the center even though it has not suffered any shock... really disappointed..
Translated reviews
V
Vincent P.
Rating: 1 out of 5
following a purchase from 15/04/2025
The balls purchased "Hero Pro + Durability" lasted me only one session! When I wanted to reuse them, they were soft, I do not recommend these tubes.
Translated reviews
Response from Esprit Padel Shop
Hello! Thank you for your feedback. This is indeed abnormal and is probably a manufacturing defect.
We invite you to contact our customer service. We will be happy to send you a new tube of balls as a replacement.
A
AGNES R.
Rating: 1 out of 5
following a purchase from 11/01/2025
Very disappointed, shoes too small, non-exchangeable as out of stock. And there, BAD SURPRISE!! Shipping costs at my expense... next time I will read the fine print better.
Translated reviews
Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours
Have a great day :)
C
Camille et Gallown L.
Rating: 1 out of 5
following a purchase from 25/12/2024
Hello, I still have not received the book because the post office, which finds my address daily as given, has not found it! I have done what is necessary to additionally provide the building letter. I was supposed to be delivered on Thursday and still nothing! I cannot rate you for now. Best regards.
Translated reviews
Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
We therefore trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.
Have a great day.
P
Philippe M.
Rating: 1 out of 5
following a purchase from 20/12/2024
Well received but very disappointed to receive a racket without a cover. Especially since a friend bought the same racket and received the cover.
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We invite you to check the product sheet of your racket, the presence of a cover is indicated there. If it was included and you did not receive it, please contact us. Otherwise, covers are available on our site.
D
Damien B.
Rating: 1 out of 5
following a purchase from 18/12/2024
Product received with grip torn by plastic protection. Solution? They are aware of the problem and offer me a beautiful grip
Translated reviews
Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sincerely sorry for the issue with the grip of your racket. We understand your disappointment.
We know that this can happen, even if it is fortunately not a frequent situation. We offer to send you exactly the same grip, new and without defects.
Would you like us to proceed with this shipment? Please let us know.
Once again, we apologize for this inconvenience.
M
Mickael P.
Rating: 1 out of 5
following a purchase from 18/11/2024
The bullpadel shoes hurt my ankle inside, too stiff and therefore the skin has come off, a scab has appeared and it is really uncomfortable at this level of the shoe
Translated reviews
P
Pol S.
Rating: 1 out of 5
following a purchase from 16/11/2024
Hello, my racket had a problem after an hour of play, a strange noise when I hit the ball and a loss of power
Translated reviews
Y
yann D.
Rating: 1 out of 5
following a purchase from 12/11/2024
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
Translated reviews
Response from Esprit Padel Shop
Hello Yann,
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
L
Luca M.
Rating: 1 out of 5
following a purchase from 31/10/2024
Stained t-shirt
Translated reviews
Response from Esprit Padel Shop
Hello Lucas,
The warranty procedure is underway, we are waiting for a response from you by today :)
Wishing you a nice day!
B
Benjamin C.
Rating: 1 out of 5
following a purchase from 21/10/2024
Hello, I am quite disappointed upon receiving my racket, the grip had stuck to the packaging and is torn upon opening
Translated reviews
Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected]
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
J
Jerome A.
Rating: 1 out of 5
following a purchase from 08/10/2024
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
Translated reviews
Response from Esprit Padel Shop
Hello Jerome,
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
L
Laurent S.
Rating: 1 out of 5
following a purchase from 06/10/2024
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
Translated reviews
Response from Esprit Padel Shop
We are sorry to hear that your experience with our Head Padel shoes did not meet your expectations. In order to improve our products and services, could you please detail the points that particularly disappointed you? Our team is here to listen to find a solution together.
R
Raphaël N.
Rating: 1 out of 5
following a purchase from 27/09/2024
Error in the delivery for two ordered items.
Translated reviews
Response from Esprit Padel Shop
Hello Raphael,
I have noted your feedback.
Please do not hesitate to contact us directly by email, in order to best handle your request and understand what happened.
Have a nice day!
Best regards.
Y
Yannick B.
Rating: 1 out of 5
following a purchase from 15/09/2024
My package is blocked by Mondial Relay, as the Relay point is under construction. It has been 10 days since the package has been in my city without being able to retrieve it. There has been no change of Relay point.
Translated reviews
W
william P.
Rating: 1 out of 5
following a purchase from 11/09/2024
The site had a defect in the adhesive of the plastic packaging on the handle of a series of rackets but continues to sell them without specifying it.. okay they sent a grip and overgrip but if I had had the info, I would not have necessarily made this purchase
Translated reviews
Response from Esprit Padel Shop
Hello William,
I have noted your comment and I inform you that the brand is indeed aware of this inconvenience and we are doing what is necessary with them to ensure that this does not happen again in the future, but this does not depend on us and it does not happen on all rackets, so it is quite random. That is why we make this gesture when you encounter this problem.
I hope to see you again soon on our site.
Best regards.
N
Nik N.
Rating: 1 out of 5
following a purchase from 03/09/2024
Dear, I placed an order 10 days ago and I still haven't received anything. and no shipping tracking. the package has been stuck somewhere for more than 5 days
Translated reviews
Y
Yan K.
Rating: 1 out of 5
following a purchase from 02/09/2024
Unfortunately, the racket arrived defective and the model was out of stock which forced me to take another model and pay more despite the gift voucher
Translated reviews
Response from Esprit Padel Shop
Hello Yan,
Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.
If you have any other questions or needs, please do not hesitate to contact us.
Best regards,
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 22/08/2024
Following a size issue, I returned the pair of shoes ordered on August 28, using the return slip provided by the Esprit Padel Shop site, requesting the reshipment of the larger size in exchange. To this day, September 4 (8 days later), no follow-up from the site, no reshipment of the replacement product, and the site does not provide any satisfactory response to my inquiries, constantly extending the deadline communicated to me. I even wonder if it is not a scam. Beware of this site.
Translated reviews
Response from Esprit Padel Shop
Hello Nicolas,
I have noted your message and I apologize for the delay regarding the return.
According to the carrier's tracking, the package will be delivered to us today:
I ordered a racket, it apparently had some shocks that were masked with paint. For a racket at 240€, it's really mediocre.
Translated reviews
Response from Esprit Padel Shop
Hello Julien,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please ensure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original buyer and cannot be substantial.
I remain at your disposal if needed.
Best regards.
We use cookies for audience measurement and improving user experience.
English 