Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.
Feel free to contact us privately, we are here to help you.
Best regards,
The shop team
A
Antoine G.
Rating: 3 out of 5
following a purchase from 02/08/2026
Well received, but racket broke after 15 minutes of play making 2 smashes.. too bad
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Response from Esprit Padel Shop
Hello Antoine,
Thank you for your feedback and we are happy to hear that you received your order well. We understand your disappointment regarding the racket, and we invite you to contact us by email to make a request for after-sales service.
Best regards,
The Esprit Padel Shop team
L
Ludovic D.
Rating: 3 out of 5
following a purchase from 04/08/2026
I ordered two rackets but one of them arrived scratched in two places. I was offered an exchange but refused because I need this racket quickly for the holidays. A small commercial gesture would not have been too much.
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Response from Esprit Padel Shop
Hello Ludovic,
Thank you very much for your feedback. We are delighted that you chose Esprit Padel Shop and we understand your disappointment regarding the racket. Your feedback is valuable and we will do our best to improve our service in the future.
Best regards,
The shop team
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Bastien M.
Rating: 2 out of 5
following a purchase from 31/07/2026
Racket received damaged as if already used. Deadlines respected though.
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Response from Esprit Padel Shop
Hello Bastien,
Thank you for taking the time to share your experience. We are sorry to hear that the racket arrived in an unsatisfactory condition and we wish to help you resolve this issue. For that, we invite you to contact us directly so that we can find a solution together.
Sportingly,
The Esprit Padel Shop team
Y
Yakup A.
Rating: 3 out of 5
following a purchase from 26/07/2026
I give 3 stars because I really like padel! But I received my protection which is already expensive for what it is, all bent!! As a result, I struggled to stick it properly…
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Response from Esprit Padel Shop
Hello Yakup,
Thank you very much for your feedback and your passion for padel. We are sorry to hear that the protection did not arrive in an optimal state. Your experience is important to us and we hope to see you soon in our shop.
Sportingly,
The Esprit Padel Shop team
H
Hamon E.
Rating: 3 out of 5
following a purchase from 08/07/2026
order over 200 euros and I had to pay shipping fees !!!!!!!!!!!!!!!!!!!!!!
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Response from Esprit Padel Shop
Hello Emilien,
Indeed, the boxes of balls are heavier and the carriers cannot ensure free delivery. Everything is explained on our Delivery and Shipping Fees page: https://esprit-padel-shop.com/pages/livraison-et-frais-de-port
Have a nice day
R
Romain T.
Rating: 3 out of 5
following a purchase from 07/07/2026
There is no protective cover for the racket or plastic tape to hold the grip
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Response from Esprit Padel Shop
Hello Romain,
The cover is not provided with the racket, as mentioned in the product sheet of the racket in question. Covers are available for purchase directly on our site!
Have a nice day
G
GAD S.
Rating: 3 out of 5
following a purchase from 30/06/2026
Shoes of good quality in appearance, but I am a bit disappointed with the comfort. I only used them once to play padel and felt pain in the soles of my feet. They may suit other people, but unfortunately they are not suitable for my feet.
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Adrien L.
Rating: 3 out of 5
following a purchase from 26/06/2026
Delivery times longer than expected otherwise customer service and racket are great!
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Kilian D.
Rating: 3 out of 5
following a purchase from 12/06/2026
Not comfortable enough for my taste but excellent durability even when sweating a lot
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Sebastien B.
Rating: 1 out of 5
following a purchase from 11/06/2026
The racket does not match the description given of it and it is impossible to return it because the plastic on the grip has been removed (in order to test it). Given the amount spent, the disappointment is huge. I will not buy again.
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Response from Esprit Padel Shop
Hello Sébastien,
In our return policy, it is clearly stated that all unwrapped rackets are not returnable, as they are no longer considered new. You can turn to our second-hand service to sell your racket!
Thank you for your understanding.
T
Thierry S.
Rating: 1 out of 5
following a purchase from 05/06/2026
Racket that does not suit me at all, you refuse to take it back because I unpacked it and removed the plastic to try it. I don't see how I could test a racket without unpacking it... Best regards
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Response from Esprit Padel Shop
Hello Thierry,
As mentioned in our Return Policy, it is impossible to return an unpacked racket as it is no longer considered new. You can visit our second-hand site to sell it. Unfortunately, this is the case with all sites, it is impossible to test a racket and return it afterwards. We have a test racket section where you can try some of our rackets!
Thank you for your understanding
P
Patrick P.
Rating: 1 out of 5
following a purchase from 31/05/2026
Racket arrived broken on the edge (unusable!). I called 5 minutes after delivery. My only mistake was removing the protective plastic from the handle... Since June 5th, no news from customer service!!! (it is June 15th). I am really disappointed. I still don't know if my racket will be refunded or replaced. I expected better from Esprit Padel Shop.
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Response from Esprit Padel Shop
Hello Patrick,
The customer service request has been made, I understand that you just received the racket but unfortunately that is the procedure. We will keep you updated as soon as the supplier responds to us.
Thank you for your understanding
B
Bougueur K.
Rating: 3 out of 5
following a purchase from 03/06/2026
The item is badly written, too stiff, size small, not very satisfied, sorry
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ANTOINE C.
Rating: 1 out of 5
following a purchase from 02/06/2026
Received racket with paint problem on the handle
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Maryse J.
Rating: 2 out of 5
following a purchase from 29/05/2026
I just received the refund notice for the order and .. surprise, the shipping costs for both the outgoing and return of the product are entirely at my expense, while esprit Padel is not able to exchange for the desired size!! I will never order from them again.
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Response from Esprit Padel Shop
Hello Maryse,
In our Return Policy, everything is stated. The return costs for exchanges or gift vouchers are on us, those for refunds are on you. Unfortunately, we no longer had the size in stock but you could select a gift voucher to choose another product!
Have a nice day
N
Nicolas H.
Rating: 1 out of 5
following a purchase from 30/05/2026
I paid for express delivery so that my racket would arrive within 48 hours, I got it after 5 days
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Response from Esprit Padel Shop
Hello Nicolas,
Unfortunately Colissimo had a delay with your order, sorry about that! Send us an email at this address, we will see about refunding your shipping costs: [email protected]
Have a nice day!
F
Florent B.
Rating: 2 out of 5
following a purchase from 17/05/2026
Despite the online comparator that gives good indications, it is impossible to return a racket if the grip plastic has been removed. However, it needs to be removed to realize that it does not fit the player's hand. I am left with a brand new racket on my hands.
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Response from Esprit Padel Shop
Hello Florent,
The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.
Thank you for your understanding.
M
Michaël P.
Rating: 3 out of 5
following a purchase from 15/05/2026
Interesting price, misleading delivery times
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Response from Esprit Padel Shop
Hello Michael,
You ordered on Friday around 4 PM, the carriers had already passed. We could only prepare your order on Monday for delivery on Tuesday. The deadlines are well respected on your order!
Have a nice day
F
Francis D.
Rating: 1 out of 5
following a purchase from 10/05/2026
Delivery time not respected
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Response from Esprit Padel Shop
Hello Francis,
We apologize, the carriers have been a bit late these last few days due to the holidays, we tried to ship the packages as quickly as possible!
L
Laurent M.
Rating: 3 out of 5
following a purchase from 06/05/2026
Delivery times could be shorter. An ideal delivery time is 2 working days
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Response from Esprit Padel Shop
Hello Laurent,
The carriers were delayed due to the holidays, we did our best to send the package as soon as possible!
J
Jean-Michel J.
Rating: 2 out of 5
following a purchase from 03/05/2026
The return policy is not suitable for clothing => the return fees are too high for a garment that has not been tried on.
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Response from Esprit Padel Shop
Hello Jérôme,
Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
K
Karl S.
Rating: 3 out of 5
following a purchase from 03/05/2026
Delivery is slow!
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Response from Esprit Padel Shop
Hello Karl,
The carriers have been somewhat slowed down these days with the holidays, we tried to do our best!
J
Jean-Marc B.
Rating: 1 out of 5
following a purchase from 25/04/2026
I have nothing to say about the quality of the product and the speed of delivery. However, I am very disappointed because an additional €30 discount was made on my racket the day after my order, I feel like I was taken advantage of, I will not order from this site again.
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Response from Esprit Padel Shop
Hello Jean-Marc,
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
D
David M.
Rating: 2 out of 5
following a purchase from 27/03/2026
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
S
Saint M.
Rating: 3 out of 5
following a purchase from 23/01/2026
Several problems encountered during my last order.
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Response from Esprit Padel Shop
Hello!
What kind of problems? Send us an email at this address so we can discuss it! [email protected]
Have a nice day
J
Juan Pablo M.
Rating: 2 out of 5
following a purchase from 23/03/2026
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
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Manuel jose L.
Rating: 3 out of 5
following a purchase from 09/03/2026
Received very quickly after the order, disappointed by the racket despite the process to find the suitable racket.
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Charles A.
Rating: 1 out of 5
following a purchase from 24/02/2026
I am not satisfied because I received my padel racket this week and it does not suit me at all so I wanted to return it and possibly get another one and your services told me that I could not return it because I removed the plastic from the handle to test it and no one told me that I should not remove it and at the same time how do you want to test a racket with the plastic!!!!! So I am angry because I am left with a racket that I do not use!!!!!
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Response from Esprit Padel Shop
Hello!
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
M
Matthieu L.
Rating: 1 out of 5
following a purchase from 10/02/2026
Racket broke at the end of a smash, customer service that doesn't want to know anything and does not take responsibility even though the conditions boast a 6-month warranty. Avoid
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Response from Esprit Padel Shop
Hello Matthieu,
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
G
Gregory A.
Rating: 3 out of 5
following a purchase from 05/02/2026
Delivery problem with Chronopost. Purchase on Thursday at 3 PM with 24 to 48 hour delivery option. Racket delivered Monday afternoon… Shipping costs covered by the site but if I had known I might have bought on another site. The important thing for me was to have the racket for Sunday.
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Louis B.
Rating: 3 out of 5
following a purchase from 04/02/2026
I find that the return is missing the label to stick on the package and the refund makes me pay the shipping costs..
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Response from Esprit Padel Shop
Hello Louis,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.
Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.
Best regards,
The Esprit Padel Shop team
H
Hakim A.
Rating: 1 out of 5
following a purchase from 03/02/2026
I pay for a 24/48h delivery at 8.90€, not respected. I sent an email to complain, it has remained unanswered to this day. First and last time!!!
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Response from Esprit Padel Shop
Hello Hakim, sorry to hear that you were disappointed with your experience with us... On our side, we have not received any email in your name regarding your order...
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
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Bruno M.
Rating: 3 out of 5
following a purchase from 27/01/2026
Received but paid for express delivery and received it after a week ... that's not honest !
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Ambroisine P.
Rating: 3 out of 5
following a purchase from 14/01/2026
The site is very good but out of 4 ordered items, the Wilson women's team liner shorts do not match the product description I ordered. They were supposed to be equipped with discreet side pockets to hold the balls, but the pockets are nonexistent, so it is not practical for playing or Padel.
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David S.
Rating: 2 out of 5
following a purchase from 19/01/2026
I would have liked to try my pair of shoes before ordering them but that was impossible so I ordered a pair that I had to return for an exchange. So it took longer and created more work for everyone. Too bad for the customer.
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Response from Esprit Padel Shop
Hello David!
We are an online store, however for Bullpadel shoes you could have tried another model at the Saint Priest club to test the size beforehand :)
Have a very nice day.
M
Mohamed O.
Rating: 1 out of 5
following a purchase from 17/01/2026
Racket error on the order (2nd time in 18 months)
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Response from Esprit Padel Shop
Hello Mohamed,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
J
jean-ange L.
Rating: 1 out of 5
following a purchase from 17/01/2026
Can you call me back? I think the racket has a manufacturing defect.
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Response from Esprit Padel Shop
Hello,
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you :)
A
Arthur C.
Rating: 2 out of 5
following a purchase from 11/01/2026
Received on time but very disappointed with the return policy. I use the racket once, I immediately see that it does not suit me and I discover that I have to pay for the return and that I should not have removed the plastic around the handle. In short, no possibility of return regarding a racket.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
We are sorry that the racket does not meet your expectations. As stated in our general conditions, returns are only possible if the product is in its original condition (intact blister on the handle) in order to be resold.
We remain at your disposal to advise you before your next purchase to target the ideal model for your game.
F
fab G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Read the return conditions carefully
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Response from Esprit Padel Shop
Hello,
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
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