Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Racket received quickly but the grip was taped with the packaging. I am still waiting for a replacement grip....
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Response from Esprit Padel Shop
Hello,
Thank you for your review. We sincerely apologize for the issue with the grip of your racket. We understand your disappointment and deeply regret this inconvenience.
We have checked your file and we see that you have indeed received your replacement grip. We hope everything is back to normal now and that you can fully enjoy your new racket.
If you have any questions or need further assistance, please do not hesitate to contact us.
O
Olivier G.
Rating: 4 out of 5
following a purchase from 29/11/2024
Good, but no promotions or commercial offers for loyal customers
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Franck Q.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very good tools for choosing your racket. Very fast delivery
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Manon C.
Rating: 3 out of 5
following a purchase from 29/11/2024
I did not receive the tube of balls offered for purchases over 100 euros.
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Response from Esprit Padel Shop
Hello,
Thank you for your review. To benefit from the offer, it was necessary to add the tube of balls to your cart and enter the corresponding promo code when validating your order.
Feel free to contact us directly. We will be happy to make a commercial gesture for you.
Best regards.
R
Rita P.
Rating: 4 out of 5
following a purchase from 29/11/2024
This is a gift for the holidays so I can't give my opinion
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Edouard L.
Rating: 2 out of 5
following a purchase from 29/11/2024
Product return policy not great
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
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Gaëtan H.
Rating: 4 out of 5
following a purchase from 29/11/2024
EPS a very professional company! Quick in exchanges and also in sending packages despite the over-ordering during this Black Friday 2024
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Hugues H.
Rating: 4 out of 5
following a purchase from 29/11/2024
Not 5/5 because this is the second time the package takes a long time to arrive. Here ordered on 29/11 not yet received on 9/12…
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Patrick B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Great shipping speed, promotions relaunched by email. Just a small thing if I have to complain, it's that I received it with a scratch on the side, I didn't leave any comment no problem at this level, but it's true that I would have preferred to receive it without a scratch. Otherwise great
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Herve G.
Rating: 4 out of 5
following a purchase from 28/11/2024
Nothing to say everything is perfect
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Stephane T.
Rating: 4 out of 5
following a purchase from 28/11/2024
Package received very quickly.
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Cerino C.
Rating: 4 out of 5
following a purchase from 24/11/2024
Great site I highly recommend it.
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Lam V.
Rating: 3 out of 5
following a purchase from 24/11/2024
Too bad there is no guarantee of refunding the price difference within 30 days because the product was purchased and dropped 5 days later.
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Thierry H.
Rating: 4 out of 5
following a purchase from 15/10/2024
No worries. Delivered on time and in perfect condition
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Luigi D.
Rating: 4 out of 5
following a purchase from 21/11/2024
Very good, thank you
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Stephane A.
Rating: 4 out of 5
following a purchase from 18/11/2024
Good site
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Daniel P.
Rating: 3 out of 5
following a purchase from 20/11/2024
Good
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JONATHAN V.
Rating: 4 out of 5
following a purchase from 19/11/2024
Very happy, fast, efficient, good deal
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Mickael P.
Rating: 1 out of 5
following a purchase from 18/11/2024
The bullpadel shoes hurt my ankle inside, too stiff and therefore the skin has come off, a scab has appeared and it is really uncomfortable at this level of the shoe
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Antoine B.
Rating: 3 out of 5
following a purchase from 14/11/2024
Good product, good price, but disappointing delivery service: delivery to a pickup point is only ensured by Mondial Relais, does not allow choosing the store in question, and the package is only kept there for a week. It should be possible to choose where we want to pick up our package.
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Pol S.
Rating: 1 out of 5
following a purchase from 16/11/2024
Hello, my racket had a problem after an hour of play, a strange noise when I hit the ball and a loss of power
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jean marc C.
Rating: 4 out of 5
following a purchase from 15/11/2024
good
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john C.
Rating: 4 out of 5
following a purchase from 14/11/2024
Delivery a bit long but very competitive price and wide choice
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yann D.
Rating: 1 out of 5
following a purchase from 12/11/2024
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
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Response from Esprit Padel Shop
Hello Yann,
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
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Adelino D.
Rating: 4 out of 5
following a purchase from 12/11/2024
Good
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abdelkabir M.
Rating: 4 out of 5
following a purchase from 10/11/2024
A good site however I find it a pity that the discount corresponds to the shipping costs.
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Steve R.
Rating: 4 out of 5
following a purchase from 10/11/2024
Order honored sells quality products on time I recommend.
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Alain S.
Rating: 4 out of 5
following a purchase from 10/11/2024
Very good but just a lack of communication from the carrier or the application
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Christophe P.
Rating: 3 out of 5
following a purchase from 09/11/2024
Large selection of products and interesting prices. Too bad the delivery to the relay point is still so catastrophic.
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Response from Esprit Padel Shop
Hello,
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
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Ushir C.
Rating: 4 out of 5
following a purchase from 31/10/2024
Thank you
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Quentin J.
Rating: 4 out of 5
following a purchase from 06/11/2024
I really like the proposed tools (El Selector, el comparator..). Lots of choices. Ergonomic site overall. Equipment received relatively quickly.
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Andy G.
Rating: 3 out of 5
following a purchase from 03/11/2024
The protective plastic of the grip tore off a good part of the grip when trying to remove it. It was completely stuck. Otherwise, the racket meets expectations.
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Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
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Jean Pierre V.
Rating: 4 out of 5
following a purchase from 04/11/2024
Quality products only small downside the delivery for me a bit long.
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Roland E.
Rating: 4 out of 5
following a purchase from 02/11/2024
Speed of delivery, quality of packaging
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Luca M.
Rating: 1 out of 5
following a purchase from 31/10/2024
Stained t-shirt
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Response from Esprit Padel Shop
Hello Lucas,
The warranty procedure is underway, we are waiting for a response from you by today :)
Wishing you a nice day!
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Thibaut D.
Rating: 4 out of 5
following a purchase from 29/10/2024
Fast delivery but shoes too small
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Jean-gabriel P.
Rating: 4 out of 5
following a purchase from 29/10/2024
Order and delivery as expected
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Nicolas E.
Rating: 4 out of 5
following a purchase from 28/10/2024
everything was perfect except that you delivered the package to another address.
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Emmanuel B.
Rating: 4 out of 5
following a purchase from 26/10/2024
Order received
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Roussel N.
Rating: 4 out of 5
following a purchase from 26/10/2024
Great to find my old racket to which I am very attached
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