Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
The processing of the order and delivery were quick. The site is ergonomic and correct in the arrangement of products. However, the "Esprit Padel" overgrip and protective tape for Padel rackets are very average.
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Response from Esprit Padel Shop
Hello,
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
J
Jean Philippe G.
Rating: 3 out of 5
following a purchase from 22/10/2024
The displayed price is not clearly excluding VAT. It's misleading.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
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Leandro C.
Rating: 4 out of 5
following a purchase from 19/10/2024
The fluidity of the site could be improved but overall it's great
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patrick G.
Rating: 3 out of 5
following a purchase from 21/10/2024
Very difficult to order on the site, I had to try four times before my order was registered.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
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Benjamin C.
Rating: 1 out of 5
following a purchase from 21/10/2024
Hello, I am quite disappointed upon receiving my racket, the grip had stuck to the packaging and is torn upon opening
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Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected]
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
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Loic T.
Rating: 2 out of 5
following a purchase from 20/10/2024
Package arrived late, upon unpacking the plastic around the racket handle sticks and you have to damage the grip to remove it. Moreover, at the first game, the racket makes a strange noise during hits... Nevertheless, customer service is reachable and attentive to various remarks.
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Response from Esprit Padel Shop
Hello,
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
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ronan A.
Rating: 4 out of 5
following a purchase from 20/10/2024
Received very quickly. Package in good condition
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Julien D.
Rating: 4 out of 5
following a purchase from 20/10/2024
Package conforms to the description. No delivery issues
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Franck B.
Rating: 4 out of 5
following a purchase from 20/10/2024
Great choice of products. Fast delivery. Small downside for establishing a return, not very user-friendly on the site
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Alexandre T.
Rating: 4 out of 5
following a purchase from 19/10/2024
Very well-made site (the comparator is great). Lots of choices and good prices. I don't give 5 stars because the choice of delivery service for the DOM is extremely expensive. I paid 65.90 euros in shipping fees (not counting the taxes that need to be added, which is normal). So I paid almost as much for the racket as for the fees and taxes. I will only make a purchase again when the delivery service is something other than DHL. Note: For a racket (375g) I had 44.90 euros in shipping fees at the time of order. Then I had to pay 21 euros in
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Lionel M.
Rating: 4 out of 5
following a purchase from 19/10/2024
Quick processing of the order and good deals to grab.
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Herve K.
Rating: 4 out of 5
following a purchase from 19/10/2024
I highly recommend the site
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Coste Ifrah sarah C.
Rating: 3 out of 5
following a purchase from 18/10/2024
Very good
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Stephane M.
Rating: 4 out of 5
following a purchase from 18/10/2024
Order acknowledged quickly only small downside many references out of stock
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francois R.
Rating: 4 out of 5
following a purchase from 15/10/2024
fairly quick delivery
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Olivier A.
Rating: 4 out of 5
following a purchase from 17/10/2024
Thank you racket received quickly and for helping to choose this racket with the comparator
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Lilian D.
Rating: 4 out of 5
following a purchase from 14/10/2024
Good quality/price ratio with the site's discounts. It's regrettable that some items are often out of stock. Fast shipping and delivery.
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Stephane R.
Rating: 4 out of 5
following a purchase from 14/10/2024
Very good padel equipment site, affordable, fast delivery, quality packaging
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Fabien D.
Rating: 3 out of 5
following a purchase from 13/10/2024
Mixed review, I admit I made a mistake on the racket reference but there is no way to exchange it, I used it for 10 minutes. I am buying the right one but I don't know where yet.
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Response from Esprit Padel Shop
Hello,
We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.
You can try to sell this racket on second-hand sales platforms.
Please do not hesitate to contact us for your next purchase.
Best regards,
The Esprit Padel Shop team
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Vincent M.
Rating: 4 out of 5
following a purchase from 12/10/2024
Order well received with a day's delay despite payment for express delivery 24/48h.
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Antonio L.
Rating: 4 out of 5
following a purchase from 12/10/2024
Good product
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pierre Z.
Rating: 2 out of 5
following a purchase from 09/10/2024
new racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
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Response from Esprit Padel Shop
Hello,
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original :)
Thank you for your understanding
A
anthony S.
Rating: 3 out of 5
following a purchase from 07/10/2024
I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.
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Response from Esprit Padel Shop
Hello,
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Best regards,
The Esprit Padel Shop team
J
Jerome L.
Rating: 4 out of 5
following a purchase from 10/10/2024
Fast delivery and products meet expectations.
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Fred T.
Rating: 4 out of 5
following a purchase from 09/10/2024
Hello, I received my package quickly (I live in Belgium) and in perfect condition, congratulations to your collaborators and your shipping service for this. Regarding the quality of the products, the socks (Nox) are made of a material that slips inside the shoe. I will not order them again. My sneakers (Nox) are of top quality! I forgot to enter the code before finalizing my order (over 100€), so I did not receive the gift tubes of balls. Could you automate, include gifts by default when the purchase amount conditions are met? This would prevent forgetful people like me from being deprived of pleasant bonuses. Thank you! Fred Tamellini
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Jerome A.
Rating: 1 out of 5
following a purchase from 08/10/2024
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
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Response from Esprit Padel Shop
Hello Jerome,
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
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Michel D.
Rating: 4 out of 5
following a purchase from 07/10/2024
I am an amateur player and this racket suits me perfectly for its price and quality
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Thomas B.
Rating: 3 out of 5
following a purchase from 06/10/2024
Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...
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Response from Esprit Padel Shop
We are sorry to learn that you encountered this inconvenience with your racket. This type of problem is indeed related to inadequate storage conditions. To remedy this situation, we invite you to contact our after-sales service at the following address: [email protected]. We will send you a new grip and an overgrip for free so that you can fully enjoy your racket again.
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Laurent S.
Rating: 1 out of 5
following a purchase from 06/10/2024
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
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Response from Esprit Padel Shop
We are sorry to hear that your experience with our Head Padel shoes did not meet your expectations. In order to improve our products and services, could you please detail the points that particularly disappointed you? Our team is here to listen to find a solution together.
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DAVID H.
Rating: 4 out of 5
following a purchase from 04/10/2024
Very good
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Eric B.
Rating: 4 out of 5
following a purchase from 01/10/2024
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Philippe C.
Rating: 4 out of 5
following a purchase from 02/10/2024
Racket and bag perfectly suited to my needs
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Maxime B.
Rating: 4 out of 5
following a purchase from 30/09/2024
Package arrived in good condition and on time. Just a bit unfortunate that the catalog of rackets is a bit limited for my taste.
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Jerome G.
Rating: 4 out of 5
following a purchase from 28/09/2024
Order received quickly and very well packaged just need to give it to madam
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Response from Esprit Padel Shop
Thank you very much for your positive feedback! We are delighted that your order has fully satisfied you. Do not hesitate to contact us again if needed.
Have a nice day,
The EspritPadelShop team
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Raphaël N.
Rating: 1 out of 5
following a purchase from 27/09/2024
Error in the delivery for two ordered items.
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Response from Esprit Padel Shop
Hello Raphael,
I have noted your feedback.
Please do not hesitate to contact us directly by email, in order to best handle your request and understand what happened.
Have a nice day!
Best regards.
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Bertrand B.
Rating: 3 out of 5
following a purchase from 23/09/2024
Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.
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Response from Esprit Padel Shop
Hello Bertrand,
Thank you for your comment following your purchase.
I am sorry for the slight delay; we always do our best to process your orders on the same day.
I hope to see you again soon on our site.
Best regards.
T
Thulier T.
Rating: 4 out of 5
following a purchase from 25/09/2024
Reactive a bit to my taste (3 days). But then send an email very quickly reaction and package received quite quickly
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Response from Esprit Padel Shop
Hello Tony,
Thank you very much for your comment and your rating which makes us very happy!
I hope to see you again soon on our site
Sportingly.
J
Jeremy P.
Rating: 4 out of 5
following a purchase from 23/09/2024
Fast and efficient. However, offering a discount to be used within 48 hours after placing an order, I find that a bit tight!!!
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Response from Esprit Padel Shop
Hello Jeremy,
Thank you for your comment and your 4/5 which makes us very happy!
Feel free to get back to us to understand the duration regarding the discount.
Sportingly.
J
Julien G.
Rating: 3 out of 5
following a purchase from 20/09/2024
A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.
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Response from Esprit Padel Shop
Hello Julien,
Thank you for your comment following your purchase on our site.
I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.
Best regards.
X
Xavier C.
Rating: 4 out of 5
following a purchase from 16/09/2024
Very good site with plenty of choices and promotions. Small problem no home delivery.
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Response from Esprit Padel Shop
Hello Xavier,
Thank you for your comment following your order on our site.
I assure you, we do indeed offer home delivery, since the beginning
See you soon on our site!
Sportingly.
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