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L
Rating: 3 out of 5
Hi, perfect product, but just a delivery a bit long for my taste.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very good service from the site, very good support of the chosen tennis shoes but I hoped for even better in terms of grip on the ground
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D
Rating: 4 out of 5
Top site
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D
Rating: 1 out of 5
Purchase of a Babolat Air Vertuo 2023 racket, a large crack appeared after 3 months of use, yet without a big shock, the manufacturer does not want to honor the warranty, do not buy Babolat the rackets are too fragile and after-sales service is absent.
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D
Rating: 4 out of 5
The order was received quickly, the racket is really great... however, a bit disappointed not to even have a protective cover given the price of the racket because other sites offered the same at the same price with the cover.. so I thought I would receive it with...
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G
Rating: 1 out of 5
No support from customer service
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L
Rating: 4 out of 5
Professional and responsive
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J
Rating: 4 out of 5
Very good site with good advice and great responsiveness.
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C
Rating: 3 out of 5
Fast delivery. Disappointed to receive the racket in a plastic packaging without at least a small cover from the concerned brand.
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V
Rating: 2 out of 5
Hello, Upon receiving the Siux Genesis II racket, the red end caps (dampeners) are missing. Can you send them to me? Thank you.
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P
Rating: 4 out of 5
Product received within acceptable time. SIUX DIABLO. For a racket of this quality, a sticky protection would have been appreciated, or even a small cover. Too bad. Otherwise, nothing to report, I recommend.
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M
Rating: 4 out of 5
Fast, effective
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S
Rating: 4 out of 5
My first order arrived at the same time as the one placed two days later.!!!!!
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M
Rating: 4 out of 5
Delivery on time, good racket, just a bit disappointed: the racket arrived with some scratches..
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Y
Rating: 2 out of 5
Package returned twice by the carrier without explanation. Therefore long delivery time. I had to call several times…
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N
Rating: 4 out of 5
Responsive team to the request for advice. Review consistent with my request following a racket change.
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N
Rating: 2 out of 5
Disappointed the plastic of the racket handle is melted on the grip. Okay racket on clearance cheap but I had to change the grip.
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F
Rating: 4 out of 5
Beautiful racket, as I am a beginner I do not have enough experience to give my opinion. But the package was clean and the rackets were well packaged
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J
Rating: 4 out of 5
I am waiting for a response from the site to a request I made two weeks ago and still nothing!!!!!
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Response from Esprit Padel Shop
Hello Pascal, we have contacted you and hope to find a solution.
Have a nice day!
Have a nice day!
C
Rating: 3 out of 5
The racket is superb, lightweight, and easy to play with. However, I paid a tax for it to be delivered next to my house and I had to manage to pick it up from a collection point that was not the one indicated. It's not normal.
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J
Rating: 4 out of 5
Racket, balls, and grip super, well received on time! Too bad the racket protection is completely damaged.. I recommend
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G
Rating: 1 out of 5
I haven't received anything at all
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T
Rating: 4 out of 5
Fast and effective
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R
Rating: 4 out of 5
Very fast and careful delivery but the prices are a bit high
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P
Rating: 3 out of 5
The racket is good to say. At the price, delivery is normally free.
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A
Rating: 1 out of 5
Racket received with a weight of 380g, too heavy... Response from customer service 'we're not going to weigh all the rackets'
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N
Rating: 4 out of 5
Fast and effective
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T
Rating: 4 out of 5
Hope that the stocks of out-of-stock products are replenished quickly, otherwise overall the service is great
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N
Rating: 4 out of 5
The shoes are great! But it's difficult to have a click&collect offered.
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C
Rating: 4 out of 5
Well-organized site and easy to navigate
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B
Rating: 3 out of 5
Nothing to report. Product as expected. Delivery instructions not respected. The delivery person never contacted me even though it was explicitly requested.
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Response from Esprit Padel Shop
Hello Bruno,
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
F
Rating: 4 out of 5
Fast delivery and competitive prices
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R
Rating: 4 out of 5
Very good site and always very good customer advice
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L
Rating: 4 out of 5
Products conforming to my son's expectations. Very beautiful products. Delivery times top. The only downside was that the box was torn but fortunately everything was there.
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C
Rating: 2 out of 5
Shoe fabric cracked after 1 month.
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Response from Esprit Padel Shop
Hello Christophe!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
We will process your request as quickly as possible!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
We will process your request as quickly as possible!
H
Rating: 4 out of 5
Fast delivery and advice via the effective comparator! A bit disappointed that for a racket with an initial value of 350€, a protective cover is not included.. However, I highly recommend Esprit Padel shop for ordering your future equipment!
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P
Rating: 1 out of 5
Problem with my racket, no response...!!!
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Response from Esprit Padel Shop
Hello Matthieu!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
L
Rating: 3 out of 5
Nice, but sent the wrong racket. Error corrected afterwards.
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Response from Esprit Padel Shop
Hello Lewin, we sincerely apologize for this error.. We immediately rectified this mistake and shipped the correct racket. We thank you for your understanding and remain at your disposal for any other questions or concerns.
B
Rating: 3 out of 5
Good, but too many products out of stock. Gift card received for Christmas, purchase made in March with items chosen by default because what I wanted was still not available 3 months later.
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L
Rating: 3 out of 5
I ordered a BullPadel racket and did not receive a cover for the racket. The price of the racket is already high so I could have had a gesture regarding the cover…
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Response from Esprit Padel Shop
Hello Luna,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,