Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
new racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
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Response from Esprit Padel Shop
Hello,
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original :)
Thank you for your understanding
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Timéo M.
Rating: 5 out of 5
following a purchase from 11/10/2024
Serious site with a responsive customer service!!
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michel S.
Rating: 5 out of 5
following a purchase from 11/10/2024
Superb shop!! Fast and reliable
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David C.
Rating: 5 out of 5
following a purchase from 11/10/2024
Top-notch
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Baptiste C.
Rating: 5 out of 5
following a purchase from 11/10/2024
Top! Nothing to complain about
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anthony S.
Rating: 3 out of 5
following a purchase from 07/10/2024
I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.
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Response from Esprit Padel Shop
Hello,
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Very good site, fast shipping, good customer service and very well priced.
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Mathias C.
Rating: 5 out of 5
following a purchase from 10/10/2024
very happy product arrived quickly
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Franck C.
Rating: 5 out of 5
following a purchase from 10/10/2024
Perfect, fast as always
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Tony P.
Rating: 5 out of 5
following a purchase from 10/10/2024
Very very good Shop
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Romain P.
Rating: 5 out of 5
following a purchase from 09/10/2024
Good advice and fast and careful shipping. Perfect simply!
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mounir G.
Rating: 5 out of 5
following a purchase from 09/10/2024
Nothing to say, always well delivered
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SERGE C.
Rating: 5 out of 5
following a purchase from 01/10/2024
TOP
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Stephanie M.
Rating: 5 out of 5
following a purchase from 09/10/2024
Great! Fast and well packaged
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Flavien C.
Rating: 5 out of 5
following a purchase from 08/10/2024
Perfect!
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Maxime I.
Rating: 5 out of 5
following a purchase from 08/10/2024
Perfect, fast and careful delivery, nothing to complain about!
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Jerome A.
Rating: 1 out of 5
following a purchase from 08/10/2024
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
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Response from Esprit Padel Shop
Hello Jerome,
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
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Michael C.
Rating: 5 out of 5
following a purchase from 08/10/2024
I am delighted with my purchase The racket arrived in a well-protected package First test of the racket on the court. Very good product
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Marina S.
Rating: 5 out of 5
following a purchase from 08/10/2024
Everything went very well. Good communication. I recommend.
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Lionel P.
Rating: 5 out of 5
following a purchase from 08/10/2024
Perfect, delivery received very quickly (2-3 working days)
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sandrine R.
Rating: 5 out of 5
following a purchase from 08/10/2024
Thank you fast efficient quality products.
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MATHIS F.
Rating: 5 out of 5
following a purchase from 08/10/2024
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Patrick M.
Rating: 5 out of 5
following a purchase from 08/10/2024
Well received.. Fast delivery, it was perfect
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Quentin M.
Rating: 5 out of 5
following a purchase from 08/10/2024
Very satisfied! Fast and careful shipping
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Lionel F.
Rating: 5 out of 5
following a purchase from 07/10/2024
Perfect
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Said M.
Rating: 5 out of 5
following a purchase from 07/10/2024
Product meets expectations.
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Pierre M.
Rating: 5 out of 5
following a purchase from 07/10/2024
Great
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Aurelien B.
Rating: 5 out of 5
following a purchase from 07/10/2024
Purchase of the Wilson Blade elite V2 Huge The sensations with this racket are simply amazing Compared to the Babolat, which I had more control power a bit heavier than my old racket, but it helps me even more Not to mention the aesthetics of the racket which is simply beautiful to me. Thank you for this wide choice of rackets.
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nicolas D.
Rating: 5 out of 5
following a purchase from 07/10/2024
Perfect!!!!!
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ALAIN C.
Rating: 5 out of 5
following a purchase from 07/10/2024
Delivery on time, material conforms to the order, interesting price, reliable site.
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Francois F.
Rating: 5 out of 5
following a purchase from 06/10/2024
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David S.
Rating: 5 out of 5
following a purchase from 06/10/2024
Great site! Item received very quickly
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Gerald M.
Rating: 5 out of 5
following a purchase from 05/10/2024
My order was complete packaged in an adequate package and the delivery time respected Nothing to report I RECOMMEND SITE
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Alexis H.
Rating: 5 out of 5
following a purchase from 06/10/2024
Good price, speedy delivery, well packaged. What more could I ask for? Highly recommended.
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Raphael T.
Rating: 5 out of 5
following a purchase from 06/10/2024
Order received quickly!
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Thomas B.
Rating: 3 out of 5
following a purchase from 06/10/2024
Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...
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Response from Esprit Padel Shop
We are sorry to learn that you encountered this inconvenience with your racket. This type of problem is indeed related to inadequate storage conditions. To remedy this situation, we invite you to contact our after-sales service at the following address: [email protected]. We will send you a new grip and an overgrip for free so that you can fully enjoy your racket again.
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Mathilde B.
Rating: 5 out of 5
following a purchase from 06/10/2024
Top
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Laurent S.
Rating: 1 out of 5
following a purchase from 06/10/2024
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
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Response from Esprit Padel Shop
We are sorry to hear that your experience with our Head Padel shoes did not meet your expectations. In order to improve our products and services, could you please detail the points that particularly disappointed you? Our team is here to listen to find a solution together.
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