Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
The carriers have been somewhat slowed down these days with the holidays, we tried to do our best!
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Jean-Marc B.
Rating: 1 out of 5
following a purchase from 25/04/2026
I have nothing to say about the quality of the product and the speed of delivery. However, I am very disappointed because an additional €30 discount was made on my racket the day after my order, I feel like I was taken advantage of, I will not order from this site again.
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Response from Esprit Padel Shop
Hello Jean-Marc,
Unfortunately, that's the game of promotions, next time you have this problem, send us an email, we'll see what we can do!
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David M.
Rating: 2 out of 5
following a purchase from 27/03/2026
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
S
Saint M.
Rating: 3 out of 5
following a purchase from 23/01/2026
Several problems encountered during my last order.
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Response from Esprit Padel Shop
Hello!
What kind of problems? Send us an email at this address so we can discuss it! [email protected]
Have a nice day
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Juan Pablo M.
Rating: 2 out of 5
following a purchase from 23/03/2026
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
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Manuel Jose L.
Rating: 3 out of 5
following a purchase from 09/03/2026
Received very quickly after the order, disappointed by the racket despite the process to find the suitable racket.
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Charles A.
Rating: 1 out of 5
following a purchase from 24/02/2026
I am not satisfied because I received my padel racket this week and it does not suit me at all so I wanted to return it and possibly get another one and your services told me that I could not return it because I removed the plastic from the handle to test it and no one told me that I should not remove it and at the same time how do you want to test a racket with the plastic!!!!! So I am angry because I am left with a racket that I do not use!!!!!
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Response from Esprit Padel Shop
Hello!
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
M
Matthieu L.
Rating: 1 out of 5
following a purchase from 10/02/2026
Racket broke at the end of a smash, customer service that doesn't want to know anything and does not take responsibility even though the conditions boast a 6-month warranty. Avoid
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Response from Esprit Padel Shop
Hello Matthieu,
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
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Gregory A.
Rating: 3 out of 5
following a purchase from 05/02/2026
Delivery problem with Chronopost. Purchase on Thursday at 3 PM with 24 to 48 hour delivery option. Racket delivered Monday afternoon… Shipping costs covered by the site but if I had known I might have bought on another site. The important thing for me was to have the racket for Sunday.
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Louis B.
Rating: 3 out of 5
following a purchase from 04/02/2026
I find that the return is missing the label to stick on the package and the refund makes me pay the shipping costs..
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Response from Esprit Padel Shop
Hello Louis,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.
Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.
Best regards,
The Esprit Padel Shop team
H
Hakim A.
Rating: 1 out of 5
following a purchase from 03/02/2026
I pay for a 24/48h delivery at 8.90€, not respected. I sent an email to complain, it has remained unanswered to this day. First and last time!!!
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Response from Esprit Padel Shop
Hello Hakim, sorry to hear that you were disappointed with your experience with us... On our side, we have not received any email in your name regarding your order...
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
B
Bruno M.
Rating: 3 out of 5
following a purchase from 27/01/2026
Received but paid for express delivery and received it after a week ... that's not honest !
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Ambroisine P.
Rating: 3 out of 5
following a purchase from 14/01/2026
The site is very good but out of 4 ordered items, the Wilson women's team liner shorts do not match the product description I ordered. They were supposed to be equipped with discreet side pockets to hold the balls, but the pockets are nonexistent, so it is not practical for playing or Padel.
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David S.
Rating: 2 out of 5
following a purchase from 19/01/2026
I would have liked to try my pair of shoes before ordering them but that was impossible so I ordered a pair that I had to return for an exchange. So it took longer and created more work for everyone. Too bad for the customer.
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Response from Esprit Padel Shop
Hello David!
We are an online store, however for Bullpadel shoes you could have tried another model at the Saint Priest club to test the size beforehand :)
Have a very nice day.
M
Mohamed O.
Rating: 1 out of 5
following a purchase from 17/01/2026
Racket error on the order (2nd time in 18 months)
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Response from Esprit Padel Shop
Hello Mohamed,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
J
Jean-Ange L.
Rating: 1 out of 5
following a purchase from 17/01/2026
Can you call me back? I think the racket has a manufacturing defect.
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Response from Esprit Padel Shop
Hello,
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you :)
A
Arthur C.
Rating: 2 out of 5
following a purchase from 11/01/2026
Received on time but very disappointed with the return policy. I use the racket once, I immediately see that it does not suit me and I discover that I have to pay for the return and that I should not have removed the plastic around the handle. In short, no possibility of return regarding a racket.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
We are sorry that the racket does not meet your expectations. As stated in our general conditions, returns are only possible if the product is in its original condition (intact blister on the handle) in order to be resold.
We remain at your disposal to advise you before your next purchase to target the ideal model for your game.
F
Fab G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Read the return conditions carefully
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Response from Esprit Padel Shop
Hello,
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
Y
Yessine H.
Rating: 3 out of 5
following a purchase from 25/12/2025
Good site, good quality material and a lot of choice.
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Charlotte W.
Rating: 3 out of 5
following a purchase from 20/12/2025
Nice racket, aesthetic and flexible although a bit light and especially a cover could have been included in the purchase.
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Maxime S.
Rating: 3 out of 5
following a purchase from 19/12/2025
Hello, Unfortunately the pair of BullPadel is too big while the site recommended taking size 42.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
The size recommendation is a general indication, but the shape of your foot plays a lot on the final comfort. That’s why we make things easier: size exchanges are free and simple.
Do not hesitate to make the request on the site to quickly receive the size that will suit you better.
Best regards, The Esprit Padel Shop team
N
Nicolas L.
Rating: 2 out of 5
following a purchase from 15/12/2025
Package well received but the grip of my racket is already damaged.
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Response from Esprit Padel Shop
Hello,
Thank you for your order. We are sorry to hear that.
Don't stay like that! Contact us quickly by email or phone: we will send you a new grip immediately to replace this one.
See you soon, The Esprit Padel Shop team
S
Sandrine A.
Rating: 3 out of 5
following a purchase from 23/11/2025
I do not have my invoice. And when I go to the site, I request an email to retrieve my password. I do not receive any email to reset my password.
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Laurent T.
Rating: 3 out of 5
following a purchase from 26/11/2025
Second order for me, the first was ultra fast. The second was less so. Nevertheless, I received exactly what I ordered.
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Erwan E.
Rating: 2 out of 5
following a purchase from 19/11/2025
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
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Lefebvre F.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
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Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!
We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.
Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.
Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.
We remain at your disposal!
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Damien B.
Rating: 3 out of 5
following a purchase from 08/11/2025
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
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Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
C
Cedric V.
Rating: 2 out of 5
following a purchase from 27/10/2025
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
M
Maxence C.
Rating: 2 out of 5
following a purchase from 21/10/2025
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
C
Chloe D.
Rating: 3 out of 5
following a purchase from 22/10/2025
The shoes are great but they fit larger than other models of the same brand.
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Response from Esprit Padel Shop
Hello Chloe,
Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.
While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
J
Jennifer L.
Rating: 1 out of 5
following a purchase from 21/10/2025
Misleading bag size in the photo! Very disappointed with this product. For the other products, it is compliant.
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Response from Esprit Padel Shop
Hello Jennifer,
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
P
Paul L.
Rating: 1 out of 5
following a purchase from 07/10/2025
My grip was already open... very disappointed I will not order from you again unless you deliver me a new one.
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Response from Esprit Padel Shop
Hello Paul,
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
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Francois-Xavier B.
Rating: 3 out of 5
following a purchase from 06/10/2025
Hello. Very responsive after-sales service. However, the transport leaves much to be desired. Delivery request to the Post Office next to my house, managed by Chronopost. For 4 days in a row, I was told that the delivery site was unavailable. They therefore left the package at a pick-up point 15km from my home (in my countryside, of course).
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
D
David P.
Rating: 3 out of 5
following a purchase from 05/10/2025
Paid to receive my package in 48-72 hours and received it after 5 working days...
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Response from Esprit Padel Shop
Hello David,
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
F
Fabrice L.
Rating: 2 out of 5
following a purchase from 04/10/2025
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!
J
Julien M.
Rating: 1 out of 5
following a purchase from 24/08/2025
A break not covered under warranty even though it is a manufacturing defect.
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Response from Esprit Padel Shop
I understand your disappointment and I am truly sorry for the situation. We accept many after-sales services for our customers, but unfortunately, the warranty cannot apply in this specific case.
A crack of this size, and on one face, is not a manufacturing defect. It is the result of a shock with an external element, which voids the warranty. I am sincerely sorry, but the after-sales service will not be able to cover this case.
J
Jacques C.
Rating: 2 out of 5
following a purchase from 14/08/2025
No response to support requests making it impossible to cancel or amend order.
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Response from Esprit Padel Shop
Hi Jacques,
Have you tried to reach us by email? We answer every email every day!
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Amar D.
Rating: 1 out of 5
following a purchase from 30/07/2025
Very disappointed with the sellers, initially very nice but when I wanted to return my new racket, they refused. Total lack of commercial sense, I absolutely do not recommend. Don't expect anything from them.
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Response from Esprit Padel Shop
For racket returns, the original protection around the handle is an essential element for us to take it back. This protection ensures that the product is indeed new, has never been used, and can thus be resold. Without this protection, the product is considered incomplete and cannot be returned.
I understand that this situation is frustrating and I apologize for it.
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Baudouin S.
Rating: 2 out of 5
following a purchase from 26/07/2025
Website operation: good variety of choice: very good What spoils everything is the impossibility of returns.. Without trying.
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Response from Esprit Padel Shop
Please note that you have the possibility to return an item within 30 days, provided it has not been used, and that its label and original packaging are intact.
S
Stephane R.
Rating: 1 out of 5
following a purchase from 19/07/2025
Disappointing customer service: refusal to refund for a racket never used simply because the handle protection had been removed. Little concern for customer satisfaction.
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Response from Esprit Padel Shop
Hello Stéphane, indeed this plastic is the guarantee of a new product. To ensure a new product for all our customers, we do not take back items that no longer have this plastic.
Have a great day.
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